Four Levels of Evaluation Flashcards
What is effective training?
Training that provides relevant knowledge and skills to participants and the confidence to apply them on the job.
What is training effectiveness?
Training and follow-up leading to improved job performance that positively contributes to key organizational results.
How should training requests be considered?
As invitations to the conversation about increasing performance and improving results.
At which stages should we involve ourselves in the training program?
- Before
- During
- After
What are the four levels of the New World Kirkpatrick Model?
- Reaction
- Learning
- Behavior
- Results
What does the ‘Reaction’ level in the New World Kirkpatrick Model measure?
The degree to which participants find the training favorable, engaging, and relevant to their jobs.
What does the ‘Learning’ level in the New World Kirkpatrick Model measure?
The degree to which participants acquire the intended knowledge, skills, attitude, confidence, and commitment based on their participation in the training.
What does the ‘Behavior’ level in the New World Kirkpatrick Model measure?
The degree to which participants apply what they have learned during the training when they are back on the job.
What does the ‘Results’ level in the New World Kirkpatrick Model measure?
The degree to which targeted outcomes occur as a result of the training and the support and accountability package.
What is the ultimate level 4 result for any organization?
The mission.
What question should you ask to check if you have the right mission statement?
Is this what the organization exists to do, deliver, or contribute to its customers and society at a high level?
What are leading indicators?
Short-term observations and measurements that suggest critical behaviors are on track to create a positive impact on desired results.
What are some examples of leading indicators?
- Monthly sales volume
- Defective rate
- Retention
- Satisfaction scores
What are critical behaviors?
Specific actions that, if performed consistently on the job, will have the biggest impact on desired results.
What are required drivers?
Processes and systems that reinforce, monitor, encourage, and reward the performance of critical behaviors on the job.
What percentage of learning happens on the job?
70%
List the five learning components.
- Knowledge: “I know it.”
- Skill: “I can do it right now.”
- Attitude: “I believe this will be worthwhile to do on the job.”
- Confidence: “I think I can do it on the job.”
- Commitment: “I will do it on the job.”
What is often inaccurately diagnosed as a lack of knowledge and skill?
Poor performance.
What should customer satisfaction be used for in training?
To identify and eliminate barriers to learning in the program.
What does engagement measure in the ‘Reaction’ level?
The degree to which the participants are actively involved in and contributing to the learning experience.
What does relevance measure in the ‘Reaction’ level?
The degree to which the participants will have the opportunity to use what they learned in training on the job.
Levels 1 and 2 of the New World Kirkpatrick Model are about _______.
effective training
Levels 3 and 4 of the New World Kirkpatrick Model are about _______.
training effectiveness
What are the two main considerations when designing a training program?
Usefulness and credibility
