Functional Areas Flashcards
(18 cards)
What are functional areas within a business?
Refer to the different departments that focus on specific activities to ensure smooth operations
What are the different functional areas?
Human resources
Customer service
Administration
IT
Finance
Marketing
Maintenance
Sales
Purchasing
What is human resources?
The department responsible for managing an organisation’s workforce
What are the key functions in human resources?
Finding, interviewing and onboarding new employees
Providing skills development, career progression and performance improvement programs
Maintaining a positive workplace culture, handling conflicts and ensuring fair treatment
Managing salaries, benefits, bonuses and ensuing compliance with labour laws
Creating guidelines on ethics, conduct, diversity and legal regulations
Supporting employees’ mental and physical health through wellness programs and benefits
What is customer services?
The support a business provides to its customers before, during and after a purchase
What are the key aspects in customer service?
Helping customers with inquiries, troubleshooting issues and providing solutions
Clear, friendly interaction through phone, email, chat or in person service
Addressing complaints and resolving concerns efficiently
Ensuring that customers feel valued and supported
Staff having a deep understanding of products and services to guide customers effectively
Checking in with customers and using their input to improve service
What is administration?
The processes and activities that support the organisation’s overall functioning and efficiency
What are the key responsibilities in administration?
Organising schedules, meetings and maintaining workplace facilities
Managing documentation, data entry and ensuring compliance with regulations
Handling emails, phone calls and interactions between departments
Assisting with budgeting, invoicing and financial reporting
Helping with recruitment, pay roll and employee records
Coordinating supplies, equipment and managing inventory
What is information technology?
The department responsible for managing technology infrastructure, ensuring cybersecurity and supporting digital operations
What are the key function in information technology?
Assisting employees with hardware, software and network issues
Protecting company data from threats, breeches and unauthorized access
Maintaining interest, internal systems and connectivity
Creating and updating applications and databases
Handling information, backups and analytics
Managing online services, remote access and digital collaboration
Implementing innovative technologies to improve business operations
What is finance?
The department responsible for managing money, ensuring financial stability and supporting decision-making through budgeting and analysis
What are the key functions in finance?
Tracking income, expenses and financial transactions
Planning financial resources to achieve business goals
Ensuring the company has enough funds for operations and investments
Preparing statements like profit and loss reports, balance sheets and tax filings
Evaluating financial opportunities and manging risks
Handling salaries, bonuses and employee benefits
Ensuring adherence to financial regulations and conducting adudits
What is marketing?
The department responsible for promoting products and services, attracting customers and driving brand awareness
What are the key functions in marketing?
Analysing customer needs, industry trends and competitor strategies
Shaping the company’s identity, messaging and reputation
Creating campaigns across digital, print and social media
Assisting sales teams with materials and strategies to convert leads
Managing relationships with the media and handling company image
Using online tools for outreach
What is sales?
The department responsible for generating revenue by selling products and services
What are the key functions in sales?
Identifying potential customers and engaging with them
Persuading clients and finalising sales agreements
Building long-term connections and maintaining loyalty
Understanding customer needs, trends and competitor strategies
Working with marketing teams to refine sales strategies
Measuring sales metrics and setting targets
What is purchasing?
The department responsible for acquiring goods, materials and services need for operations
What are the key functions in purchasing?
Identifying, evaluating and negotiating with vendors
Managing purchase orders and ensuring timely deliveries
Securing the best deals while staying within budget
Ensuring the right quantity of materials is available
Adhering to legal and ethical purchasing standards
Verifying that purchased goods meet company requirements
