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WGU Principle/Theory-Based Classes > Fundamentals for Success in Business > Flashcards

Fundamentals for Success in Business Flashcards

1
Q

Ethics

A

The principles that guide a person’s behavior

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2
Q

Legal

A

Denotes if an act is permissible with the law of the land

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3
Q

Do laws and ethics always align?

A

No

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4
Q

What do(es) personal ethics guide?

A

Interactions with others both personally and professionally (treat others how you want to be treated)

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5
Q

Values

A

Stable, enduring goals a person has for life

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6
Q

Morals

A

Sets of rules individuals develop based on cultural norms and beliefs

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7
Q

Stable, enduring goals a person has for life

A

Values

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8
Q

Shared, sanctioned, and integrated systems of beliefs and practices based on cultural norms and beliefs

A

Morals

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9
Q

Organizational ethics

A

Branch of applied ethics that focuses on rules, principles, and standards in context of business activities

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10
Q

Societal issues

A

Organizational ethics relating to the world as a whole

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11
Q

Stakeholder issues

A

Organizational ethics relating to stakeholders (customers, employees, suppliers, and the community)

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12
Q

Internal policy issues

A

Organizational ethics relating to internal relationships between company and employees

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13
Q

Personal issues

A

Organizational ethics relating to how people treat others in their organization

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14
Q

Corporate social responsibility (CSR)

A

Philosophy in which a company voluntarily engages in actions that benefit society at large

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15
Q

What is CSR designed to do?

A

Increase profits and trust in the long-term while promoting positive community relations

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16
Q

Code of ethics

A

Establishes organization’s key values and describes the company’s obligation to stakeholders

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17
Q

Greenwashing

A

When ethical commitments and statements run contrary to practices

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18
Q

Marketing department

A

Face of the company

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19
Q

HR Department

A

Human Resources: Employee-related issues

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20
Q

R&D Department

A

Research and Development: New products and product improvisation

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21
Q

Accounting & Finance Department

A

Tracks and manages outgoing, incoming, and saved/stored money of the business

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22
Q

IT Department

A

Information Technology: Process data and provide purchase, setup, and security of computer systems and network

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23
Q

Competing values framework model (CVF)

A

Measures an organization’s culture and fit in its environment

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24
Q

Internal focus in a flexible environment

A

Clan

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25
Q

Internal focus in a controlled environment

A

Hierarchy

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26
Q

External focus in a controlled environment

A

Market

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27
Q

External focus in a flexible environment

A

Adhocracy

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28
Q

Personality trait key for clan

A

Agreeableness

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29
Q

Personality trait key for hierarchy

A

Conscientiousness

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30
Q

Personality trait key for market

A

Extraversion

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31
Q

Personality trait key for adhocracy

A

Openness

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32
Q

Mechanistic organizational structures

A

Relatively stable environment, top-down hierarchies of control

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33
Q

Organic organizational structure

A

Unstable, complex, changing environment with flatter structures

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34
Q

Attention-Selection-Attrition Model

A

Outlines how employees join and leave organizations

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35
Q

Attraction

A

Individuals are attracted to organizations like them in terms of personality and values

36
Q

Selection

A

Organizations select those whose skills and values are similar to those of existing members

37
Q

Attrition

A

Those who don’t fit in will leave an organization over time

38
Q

Oral communication

A

Spoken word and nonverbal communication (combes from shared language/rule-governed system)

39
Q

Communication style

A

The dominant way someone interacts and exchanges information with others

40
Q

Passive communication style

A

Hesitant to speak about personal thoughts, beliefs, or opinions even when they feel they are being wronged

41
Q

Aggressive communication style

A

Stands up for their opinions/rights with little-no regard for others

42
Q

Assertive communication style

A

Respects rights of all; direct but not insulting

43
Q

Passive-aggressive

A

Tend to be passive but later aggressive through negative, often subtle, indirect comments

44
Q

Rehearsing

A

When the receiver has no intention of considering the message but is preparing to respond to an earlier point

45
Q

Active listening

A

Giving full attention, taking time to understand points, asking questions, and not interrupting.

46
Q

Intelligence

A

The ability to think, learn, and adapt

47
Q

Emotional intelligence

A

The ability to understand and manage emotions in oneself and others

48
Q

Self-awareness

A

The ability to accurately perceive, assess, and exhibit appropriate emotions

49
Q

Self-management

A

The ability to channel emotions into a positive way when needed

50
Q

Social awareness

A

The ability to empathize and understand how others feel

51
Q

Relationship management

A

The ability to assist others in their management of their emotions and establish supportive relationships

52
Q

What is the key to well-being and building a balanced life?

A

Emotional intelligence

53
Q

Moral identity

A

Extent to which people see themselves as ethical

54
Q

Self-regulation

A

Managing internal state

55
Q

Motivation

A

Understanding emotional tendencies that impact capacity to reach personal goals

56
Q

Empathy

A

Being attuned to the emotional signals of others and being able to relate and respond appropriately

57
Q

Social skills

A

Broad range of behaviors related to managing relationships and responding to emotions of others

58
Q

Personal competencies

A

Self-awareness, self-regulation, and motivation

59
Q

Social competencies

A

Empathy and social skills

60
Q

3 Aspects of emotion

A

Intensity, fluctuation, and contexts

61
Q

Meditation

A

Skill of focusing 100% of your energy and attention on one specific area

62
Q

Mindfulness

A

State of consciousness in which you are aware of the present moment

63
Q

Supportive communication

A

Aims to preserve a positive relationship between communicators while still addressing the problem

64
Q

Leadership

A

Influence relationship between two or more people who depend on each other to attain mutual goals in a group situation

65
Q

Consideration

A

Relationship behaviors of a leader such as communication and respect

66
Q

Initiating

A

Task-related behaviors of a leader such as planning, problem-solving, and scheduling

67
Q

Rational persuasion

A

Influence tactic using facts, data, and rational arguments

68
Q

Inspirational appeals

A

Influence tactic using values, emotions, and beliefs

69
Q

Legitimate power

A

Comes from one’s organizational role or position

70
Q

Reward power

A

Comes from ability to grand a reward to an employee in exchange for job performance

71
Q

Coercive power

A

Ability to take something away or punish someone for non-compliance

72
Q

Expert power

A

Based on knowledge and skill or experience

73
Q

Information power

A

Based on possession of knowledge others want/need

74
Q

Referent power

A

From trust and respect

75
Q

Autocratic management

A

Decision-making power is concentrated in the manager

76
Q

Participative management

A

Manager shares decision-making authority with group members, valuing individual perspectives

77
Q

Laissez-faire management

A

Hands-off; delegates tasks to followers with little to no direction

78
Q

How can a speaker overcome issues pertaining to semantics to ensure effective communication?

A

Be direct and clearly state what is intended

79
Q

How can a manager exhibit supportive communication?

A

Use descriptive language

80
Q

Which style of leadership is appropriate for followers who have high competence but low commitment?

A

Participation

81
Q

Which style of leadership is appropriate for followers who have low competence and low commitment?

A

Autocratic

82
Q

Which style of leadership is appropriate for followers who have high competence and high commitment?

A

Laissez-faire

83
Q

A supervisor assigns an employee to work on a small project that is directly related to a corporate goal, and the employee’s skill set makes them the ideal person to accomplish the task.

What is this employee’s managerial designation?

A

Individual

84
Q

A newly hired manager has years of experience with evaluating team performance to make improvements.

Which area of managerial skills does this new manager possess?

A

Analysis

85
Q

Which type of leadership style is being depicted when managers clarify role expectations and set schedules for employees?

A

Autocratic

WGU Principle/Theory-Based Classes (2 decks)

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