Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

wgu principle/theory-based classes > Organizational Behavior > Flashcards

Organizational Behavior Flashcards

1
Q

Personality

A

The sum of ways in which an individual reacts and interacts with others in varying situations

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Dark triad

A

Machiavellianism, narcissism, psychopathy

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Which of the Big Five is the strongest predictor of job performance

A

Conscientiousness (responsibility, organization, persistence)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Self-monitoring

A

The ability to adjust behavior to situational factors

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Values

A

Basic convictions that a specific mode of conduct or end-state of existence is personally or socially preferable to an opposite one

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Terminal values

A

Desirable end-states

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Instrumental values

A

Preferable modes of behavior

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Perception

A

Process by which we originate and interpret sensory impressions to give meaning to our environment

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

What does perception determine?

A

Behavior

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

What are the three elements of perception?

A

Perceiver, target, context

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Attribution theory

A

We judge people based on the meaning we attribute to a behavior

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Fundamental attribution error

A

Underestimating the influence of external factors

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Self-serving bias

A

Belief our sucesses are due to internal factors and our failures are due to external

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Contrast effect

A

Evaluation of characteristics affected by comparison to others

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Bounded Rationality

A

Making decisions by constructing simplified models that extract essential features

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Risk Aversion

A

People prefer to make a moderate sure gain over a riskier outcome, even if the riskier has a higher payoff

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

Utilitarianism

A

Ethical perspective where decisions are made to provided for the greatest good of all

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Three aspects of motivation

A

Intensity, direction, persistence

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

What is Maslow’s Hierarchy of Needs?

A

Motivation comes from different levels based on a person’s life, ranging from primal needs to sophisticated/spiritual ones

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

Order of Maslow’s Hierarchy of Needs

A

Physiological, security-support, social-belongingness, esteem, self-actualization

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

Two-Factor Theory

A

Relates intrinsic factors to job satisfaction

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

Three needs according to McClelland

A

Achievement, power, affiliation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

Self-concordance

A

Degree to which people’s reasons for pursing goals are consistent with their interests and core values

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

Management by objectives

A

Encompasses specific goals, participatively set, for an explicit amount of time, with feedback on progress

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Q

Informal group

A

Response to need for social contact; not organizationally determined

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
26
Q

Role perception

A

Individual’s view on how they are supposed to act in a given situation

27
Q

Role

A

Set of expected behavior patterns for someone in any specific position in a group/social unit

28
Q

Role expectation

A

How others believe a person is supposed to act in a given situation

29
Q

Role conflict

A

When compliance with one role interferes with that of another

30
Q

Interrole conflict

A

When expectations of our different groups are in opposition

31
Q

Norms

A

Acceptable standards of behavior shared by group members

32
Q

Status

A

Socially defined position or rank given to groups or members

33
Q

Cohesiveness

A

Degree to which members are attracted to each other and are motivated to stay in the group

34
Q

Result of functional conflict

A

Goals and performance of the group are supported and increased

35
Q

Result of dysfunctional conflict

A

Group performance is hindered

36
Q

Five stages of conflict

A
  1. Potential for opposition/incompatibility
  2. Cognition & Personalization (perceived vs felt)
  3. Intentions
  4. Behavior
  5. Outcomes
37
Q

Negotiation

A

2 or more parties decide how to allocate scarce resources

38
Q

Distributive bargaining

A

Divides fixed amount; win-lose

39
Q

Integrative bargaining

A

Seeks settlements; win-win

40
Q

BATNA

A

Best Alternative To a Negotiated Agreement (minimum you will accept)

41
Q

Work group

A

Interacts to share info, make decisions, and help each individual perform in their area

42
Q

Work team

A

Group whose individual efforts result in performance greater than the sum of the individual parts

43
Q

What are the three characteristics of team effectiveness?

A

Context, composition, process

44
Q

Organizational culture

A

How employees perceive the characteristics of an organization

45
Q

Dominant culture

A

Core values shared by the majority of an organization’s members

46
Q

Climate

A

Shared perceptions organizational members have about their environment

47
Q

Institutionalization

A

When an organization takes a life of its own, apart from any of its members (bad)

48
Q

Leadership

A

The ability to influence a group toward the achievement of a vision or set of goals

49
Q

3 Dimensions of leadership effectiveness

A
  1. Leader-member relations
  2. Task structure
  3. Position power
50
Q

Situational leadership theory

A

Focuses on followers’ readiness to accomplish a specific task to determine style

51
Q

Transactional leaders

A

Guide or motivate in the direction of established goals by clarifying role and task requirements

52
Q

Transformational leaders

A

Act as role models; stimulating, developing, and mentoring followers

53
Q

What is the effect of transformational leaders?

A

Increased employee satisfaction, self-efficacy, and commitment to the leader by fulfilling autonomy, competence, and relatedness needs

54
Q

What type of leader is more effective, transactional or transformational?

A

Transformational

55
Q

Fiedler’s contingency leadership model

A

Assumes an individual’s leadership style remains consistent

56
Q

Trust propensity

A

How likely an employee is to trust a leader

57
Q

Organizational behavior

A

Studies the impact individuals, groups, and structure have on behavior within organizations to increase effectiveness

58
Q

Positive organizational scholarship

A

Focuses on what is going RIGHT in an organization

59
Q

Inputs

A

Variables that lead to processes

60
Q

Processes

A

Actions, individuals, groups, and organizations engage in as a result of inputs that lead to certain outcomes

61
Q

Productivity

A

Effectiveness and efficiency

62
Q

Task performance

A

Productivity at doing core job tasks

63
Q

Group cohesion

A

Extent to which members of a group support and validate one another at work

64
Q

Group functioning

A

Quality and quantity of a group’s work output

wgu principle/theory-based classes (2 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions