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Fundamentals for success in business > Fundamentals for success in business > Flashcards

Fundamentals for success in business Flashcards

(100 cards)

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1
Q

ability

A

Possession of the means or skill to do something

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2
Q

Active listening

A

Giving the sender full, undisturbed attention with the intention of fully receiving his or her message

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3
Q

aggressive communicator

A

Forceful communication style often carried out in a loud and hostile manner

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4
Q

assertive communicator

A

Productive communication style used by those who express their ideas while listening attentively to others

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5
Q

Attraction

A

Mechanism by which employees align and are drawn to organizations that match individual culture, preferences, and working style.

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6
Q

Attraction–selection–attrition (A–S–A)

A

A theory holding that (1) individuals are attracted to organizations whose members are similar to themselves in terms of personality, values, interests, and other attributes; (2) organizations are more likely to select those who possess knowledge, skills, and abilities similar to the ones their existing members possess; and (3) over time, those who do not fit in well are more likely to leave

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7
Q

Attrition

A

The unpredictable and uncontrollable but normal reduction of work force due to resignations, retirement, sickness, or death

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8
Q

Autocratic style

A

Leadership style that keeps close control over subordinates and does not seek much input from others

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9
Q

barrier to effective communication

A

Factor that prevents the receiver from receiving and understanding the message accurately

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10
Q

behavioral event interviews

A

Guided interview questions where individuals describe their thoughts and feelings during specific situations and a coach helps establish a development plan

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11
Q

channel

A

Means of passing information from sender to recipient, such as via face-to-face meeting or telephone call

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12
Q

code of ethics

A

Guide that publicly sets out an organization’s key values and ethical obligations

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13
Q

Coercive power

A

Ability to take something away or punish someone for noncompliance

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14
Q

Communication

A

Sharing understanding and meaning via oral, nonverbal, and written forms

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15
Q

communication style

A

Dominant way in which an individual interacts and exchanges information with others

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16
Q

Competing Values Framework (CVF) model

A

Framework for assessing organizational culture and organizational dynamics

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17
Q

competing values framework model

A

Framework for assessing organizational culture and organizational dynamics

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18
Q

Consideration

A

The relationship oriented behaviors of a leader

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19
Q

corporate culture

A

The attitudes, values, and standards of behavior that distinguishes one organization from another

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20
Q

corporate social responsibility (CSR)

A

Philosophy in which a company voluntarily engages in actions that benefit society, be it economically, socially, politically, or environmentally

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21
Q

Design thinking

A

A method of problem-solving strategy wherein the data collected are expressed visually in order to create new strategies, ways, and methods to solve problems, create opportunities, or strengthen weaknesses

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22
Q

Effective communication

A

When information transmitted is interpreted by the receiver in the way it was intended by the sender

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23
Q

emotional intelligence

A

The capacity to be aware of, control, and express one’s emotions and handle interpersonal relationships judiciously and empathetically

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24
Q

Emotional quotient

A

The level of a person’s emotional intelligence, often as represented by a score in a standardized test

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25
empathy
Being attuned and sensitive to the emotional states of others
26
employee-member-centered behaviors
Behaviors that focus on supporting employees
27
EQ
The level of a person's emotional intelligence, often as represented by a score in a standardized test
28
Ethics
Principles that serve as a compass about how to behave
29
Expert power
Power based on knowledge and special skill or experience
30
Formal leaders
A person who is officially designated as the leader of a group
31
greenwashing
When organizations carry about CSR missions in an inauthentic way, using them to increase publicity rather than to spur real change
32
Idealized influence
Form of transformational leadership in which a leader models behaviors and attitude that subordinates choose to emulate
33
illegal-ethical
Dilemma in which the ethical choice would be in violation of established laws
34
individual contributor
Someone who uses their personal skills to contribute to a team
35
Individualized consideration
Form of transformational leadership in which a leader takes the time to learn about the talents of each individual and puts them to good use
36
Influence tactics
The way individuals attempt to influence one another in organizations
37
Informal leaders
A person who is not officially appointed as the head of a group
38
Information power
Power that stems from when a leader possesses knowledge that others need or want
39
Initiating
The task-related behaviors of a leader
40
inspirational appeals
Engage values, emotions, and beliefs to gain support for course of action
41
Inspirational motivation
Form of transformational leadership in which a leader inspires a passionate vision among subordinates or the organization itself
42
Job-centered behaviors
Refers to supervisory functions, such as planning, scheduling, coordinating work activities, and providing resources
43
journaling
Self-reflective process of recording thoughts and emotions from day to day in order to identify patterns
44
Knowledge
Facts, information, and skills acquired by a person through experience or education
45
Laissez-faire style
A largely "hands-off" leadership style that provides considerable freedom to subordinates
46
leader
A person who holds a dominant position in a field and can exercise a high degree of control or influence over others
47
Leadership
The activity of leading a group of people or an organization or the ability to do so
48
leadership style
Manner and approach of providing direction, implementing plans, and motivating people
49
legal
An act that is allowed or is in conformity with the law of the land
50
legal-unethical
Dilemma in which established laws are not in accordance or do not uphold the ethical choice
51
Legitimate power
Power that comes from one’s organizational role or position
52
locus of control
Extent to which an entity believes the current and anticipated circumstances and their response to them are within their control
53
Machiavellian
Cunning, scheming, and unscrupulous
54
manager
An individual who oversees a certain group of tasks or a certain subset of a company and often has a staff of people who report to them
55
McKinsey 7-S
An organizational model developed in the 1980s by Tom Peters and Robert Waterman (the authors of "In Search of Excellence") that analyzes seven key internal aspects of an organization that need to be aligned if it is to achieve its objectives and improve performance
56
Mechanistic
Hierarchical, bureaucratic, organizational structure characterized by (1) centralization of authority, (2) formalization of procedures and practices, and (3) specialization of functions
57
meditation
Focusing all of your energy and attention on one specific area of the present moment
58
mindfulness
Consciousness of the present moment
59
Morals
Rules people develop as a result of cultural norms and values and are, traditionally passed down through generations and characterize a cultural group
60
motivation
Emotional tendencies that impact your ability to reach personal goals
61
Nonverbal communication
Expressing information without the use of spoken or written words such as using body language, tone of voice, facial expressions, and even silence
62
Oral communication
Expressing information or ideas through spoken words
63
Organic
Organizational structure characterized by (1) flatness: communications and interactions are horizontal, (2) low specialization: knowledge resides wherever it is most useful, and (3) decentralization: great deal of formal and informal participation in decision-making
64
Organizational culture
The shared values, beliefs, and norms of an organization that affect the strategies and operating procedures of the business
65
Organizational ethics
Rules, principles, and standards for deciding what is morally right or wrong when doing business
66
Organizational structure
A system used to define a hierarchy within an organization
67
Participative style
Leadership style that seeks input from subordinates
68
passive communicator
Tentative communication style used by those who are hesitant to speak up
69
passive-aggressive communication style
Indirect communication style that uses hidden messages to express needs and ideas
70
Pentagon Papers
Illegal-ethical conflict in which U.S. government officials leaked top secret papers to inform the public about government actions during the Vietnam War
71
Pentagon Papers Case
Illegal-ethical conflict in which U.S. government officials leaked top secret papers to inform the public about government actions during the Vietnam War
72
people-oriented style
Leadership style that is primarily concerned with interpersonal relations in the workplace
73
Person–job fit
The degree to which a person’s skill, knowledge, abilities, and other characteristics match the job demands
74
Person–organization fit
The degree to which a person’s values, personality, goals, and other characteristics match those of the organization
75
Personal communication
Information that is exchanged between sender and recipient for personal purposes
76
Personal competencies
Emotional intelligence competencies related to self-awareness, self-regulation, and motivation
77
Rational persuasion
Using facts, data, and logical arguments to try to convince others that one point of view is the best alternative
78
Referent power
Ability of the leader to influence people because of their attraction and respect to the leader
79
rehearsing
When the receiver is preparing what to say in response instead of actively listening to sender's message
80
Relationship management
Part of a strategy to engage existing customers in order to retain them and understand their evolving needs or demands. It is a business paradigm where a business views the association with its patrons as an ongoing relationship rather than a mere transaction.
81
Reward power
Ability to grant a reward to an employee in exchange for job performance
82
Sarbanes–Oxley Act (SOX)
Law aimed at improving corporate transparency by requiring clear reporting practices
83
Selection
Mechanism by which organizations choose employees for a specific role and/or fit.
84
self-awareness
Knowing your inner preferences, beliefs, and resources in order to recognize patterns in your behavior and thoughts
85
self-regulation
Controlling your thoughts and impulses in order to manage your internal state
86
simulation feedback
Participation in challenging emotional intelligence simulations in order to receive feedback on EQ competencies
87
Situational Theories of Leadership
Leadership theory that suggests that to be effective, leaders must adapt their style based on the circumstances
88
Skills
Experience and behaviors associated with the application of knowledge
89
Social competencies
Emotional intelligence competencies related to empathy and social skills
90
social skills
A broad range of behaviors related to managing relationships with others
91
Stakeholders
Those who have a stake in the performance and output of an organization, such as employees, unions, investors, suppliers, consumers, local and national governments, and communities
92
task-oriented style
Leadership style that is primarily concerned job tasks
93
Transactional leadership
Leadership style that assumes employees have their own desires and will not be motivated without extrinsic rewards from leadership
94
Transformational leadership
Leadership style that assumes it is possible to intrinsically motivate employees so that their desires match those of leadership
95
Values
Stable life goals that people have that reflect what is most important to them
96
Wechsler Adult Intelligence Scale
An IQ test designed to measure intelligence and cognitive ability in adults and older adolescents
97
WGU Code of Student Conduct
The organizational code of ethics that governs responsible and respectful behavior at WGU
98
whistleblowers
Those who tell the public or the authorities about alleged misconduct occurring in a government department, private company, or organization
99
World Trade Organization (WTO)
International organization tasked with promoting global trade, enforcing common trade regulations, and helping promote ethical behavior among members
100
Written communication
Expressing information in the form of written words

Fundamentals for success in business (4 decks)

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