Fundamentals for success in business Flashcards
(120 cards)
1
Q
Controlling your thoughts and impulses in order to manage your internal state
A
self-regulation
2
Q
knowing your inner preferences, beliefs and resources in order to recognize patterns in your behavior and thoughts
A
self-awareness
3
Q
Law aimed at improving corporate transparency by requiring clear reporting practices
A
sarbanes-oxley act (SOX)
4
Q
Ability to grant an award to an employee in exchange for job performance
A
Reward Power
5
Q
When the receiver is preparing what to say in response instead of actively listening to the senders message
A
Rehearsing
6
Q
Ability of a leader to influence people because of their attraction and respect to the leader
A
Referent Power
7
Q
Using facts, data and logical argument to try and convince others that your point of view is the best alternative
A
Rational Persuasion
8
Q
Information that’s exchanged in a business context for the commercial benefit of an organization
A
Professional Communication
9
Q
The management initiative to design work processes so that they align with the organizations strategic goals
A
Process Management
10
Q
the ability to influence the behavior of others to get what they want
A
Power
11
Q
The relatively stable feelings, thoughts, and behavioral patterns a person has
A
Personality
12
Q
Codes, principles, and values that shape our interaction with others
A
Personal Ethics
13
Q
Emotional Intelligence (EI) competence related to self-awareness, self-regulation and motivation
A
Personal Competencies
14
Q
Information that is exchanged between sender and recipient for personal purposes
A
Personal Communication
15
Q
The degree to which a person’s values, personality, goals and other characteristics match those of the organization
A
Person-Organization Fit
16
Q
The degree to which a person’s skill, knowledge, abilities, and other characteristics match the job demands
A
Person-job Fit
17
Q
Leadership style that is primarily concerned with interpersonal relations in the workplace
A
People-Oriented Style
18
Q
Illegal-Ethical conflict in which U.S. government officials leaked top secret papers to inform the public about government actions during the vietnam war
A
Pentagon Papers
19
Q
Indirect communication style that uses hidden messages to express needs and ideas
A
Passive-Aggressive Communication style
20
Q
Tentative Communication style used by those who are hesitant to speak up
A
Passive communicator
21
Q
Leadership style that seeks input from subordinates
A
Participative Style
22
Q
A system used to define a hierarchy within an organization
A
Organizational Structure
23
Q
Rules, principles, and standards for deciding what is morally right or wrong when doing business
A
Organizational Ethics
24
Q
The shared values, beliefs, and norms of an organization that affect the strategies and operating procedures of the business
A
Organizational Culture
25
Expressing information or ideas through spoken words
Oral Communication
26
Expressing information without the use of words such as body language, tone of voice, facial expressions and even silence
Nonverbal Communication
27
Rules people develop as a result of cultural norms and values and are traditionally passed down through generations and characterize a cultural group
Morals
28
Consciousness of the present moment
Mindfulness
29
Focusing all of your energy and attention on one specific area of the present moment
Meditation
30
Hierarchial, bureaucratic, organizational structure characterized by (1) centeralization of authority, (2) formalization and practices, and (3) specialization of function
Mechanistic
31
An organization model developed in the 1980's by Tom Peters and Robert Waterman that analyzes 7 key internal aspects of an organization that need to be aligned if it is to achieve its objectives and improve performance
McKinsey 7-S
32
An individual who oversees a certain group of tasks or a certain subset of a company and often has a staff of people who report to them
Manager
33
Cunning, scheming and unscrupulous
Machiavellian
34
Extent to which an entity believes the current and anticipated circumstances and its response to them are within its control
Locus of Control
35
Power that comes from one's organizational role or position
Legitimate Power
36
Dilemma in which established laws are not in accordance or do not uphold the ethical choice
Legal-Unethical
37
When the law and personal organizational ethics are in accordance with each other
Legal-Ethical
38
An act that is allowed or is in conformity with the law of the land
Legal
39
Manner and approach of direction implementing plans and motivating people
Leadership Style
40
The activity of leading a group of people or an organization or the ability to do this
Leadership
41
A person who holds a dominant position within a field and can exercise a high degree of control or influence over others
Leader
42
A largely "hands-off" leadership style that provides considerable freedom to subordinates. Tends to lead non-cooperation of team members
Laissez-Faire Style
43
Facts, information, and skills acquired by a person through experience or education
Knowledge
44
Self-reflective process of recording thoughts and emotions from day to day in order to identify patterns
Journaling
45
Refers to supervisory functions, such as planning coordinating work activities and providing resources
Job-Centered Behaviors
46
Degree to which an organization operates with openness, communication, and accountability
Internal Transparency
47
A number representing a person's reasoning ability as compared to the statistical norm on average for their age
IQ Intelligence Quotient
48
The ability to acquire and apply knowledge and skills
Intelligence
49
Form of transformational leadership in which a leader inspires a passionate vision among subordinates or the organization itself
Inspirational Motivation
50
Engage values, emotions, and beliefs to gain support for a course of action.
Inspirational Appeals
51
The task-related behaviors of a leader
Initiating
52
Power that stems from when a leader possesses knowledge that others need or want
Informational power
53
A person who is not officially appointed as the head of a group
Informal Leaders
54
The way individuals attempt to influence one another in organizations
Influence Tactics
55
Form of transformation leadership in which a leader takes the time to learn about the talents of each individual and puts them to good use
Individualized Consideration
56
Someone who uses their personal skills to contribute to a team
Individual Contributor
57
Dilemma in which the ethical choice would be in violation of established laws
Illegal-Ethical
58
form of transformation leadership in which a leader models behaviors and attitudes that subordinates choose to emulate
Idealized Influence
59
when organizations carry about CSR missions in an inauthentic way, using them to increase publicly rather than to spur real change
Greenwashing
60
a person who is officially designated as the leader of a group
formal leaders
61
power based on knowledge and special skills/experience
expert power
62
principles that serve as a guide about how to behave
ethics
63
being attuned and sensitive to the emotional state of others
empathy
64
the level of a person's emotional intelligence, often as represented by a score in a standardized test
emotional quotient (EQ)
65
the capacity to be aware of controls and express one's emotions, and to handle interpersonal relationships judiciously and empathetically
emotional intelligence (EI)
66
when information transmitted is interpreted by the receiver in the way it was intended by the sender
effective communication
67
a method of problem-solving strategy wherein the data collected is expressed visually in order to create new strategies, ways, and methods to solve problems, create opportunities or strengthen weaknesses
Design Thinking
68
Framework for assessing organizational culture and organizational dynamics
CVF Model
69
the existence of a variety of cultural or ethnic groups within a workplace
cultural diversity
70
philosophy in which a company voluntarily engages in actions that benefit society, be it economically, socially, politically or environmentally
corporate social responsibility (CSR)
71
the attitudes, values, and standards of behavior that distinguish one organization from another
corporate culture
72
the relationship oriented between behaviors of a leader
consideration
73
dominant way in which an individual interacts and exchanges information with others
communication style
74
sharing understanding and meanings via oral, nonverbal and written forms
communication
75
ability to take something away or punish someone for non-compliance
coercive power
76
guide that publicly sets out an organizations key values and ethical obligations
code of ethics
77
means of passing information from sender to receipient such as via face to face meeting or telephone call
Channel
78
guided interview questions where individuals describe their thoughts and feelings during specific situations and a coach helps establish a development plan.
behavioral event interviews
79
factor that prevents the receiver from receiving and understanding the message accurately
barrier to effective communication
80
leadership style that keeps close control over subordinates and does not seek much input from others
autocratic style
81
the unpredictable and uncontrollable but normal reduction of work force due to resignation, retirement, sickness or death
attrition
82
productive communication style used by those who express their ideas while listening attentively to others
assertive communicator
83
forceful communication style often carried out in a loud and hostile manner
aggressive communicator
84
giving the sender full, undisrupted attention with the intention of fully receiving his or her message
active listening
85
possession of the means to do something
ability
86
Managers are responsible for making decisions, allocating resources, and negotiating
Decisional Role
87
Managers spend much of their time gathering, analyzing, and disseminating information to those both above and below them
Informational role
88
managers focus on relationship building and communication internally within the company and externally with clients and other stakeholders. As a leader managers need to act as a role model and source of inspiration for their employees
Interpersonal role
89
lower-level managers who supervise the operational activities of the organization
frontline management
90
the level of management that includes general managers, division managers and branch and plant managers who are responsible for tactical planning and controlling
middle management
91
highest level of management consisting of the president and other key company executives who develop strategic plans
top management
92
the leader assigns decision-making responsibility to team members but oversees their work
delegating
93
leaders work with team members to make decisions together. they support and encourage them and are more participatory
participating
94
this is a directive and authorative approach. the leader makes decisions and tells employees what to do
telling
95
leaders are still the decision makers, but they communicate and work to persuade employees rather than simply direct them.
selling
96
selling, telling, participating, delegating
situational theories of leadership (approaches)
97
introducing your ideas to the market
implement
98
trying your solutions out
test
99
start or create solutions
prototype
100
challenge assumptions and create ideas
ideate
101
state your users needs and problems
define
102
research your user needs
empathize
103
the perception that chance or outside forces beyond our personal control determine our fate
external locus of control
104
the perception that we control our own fate
internal locus of control
105
(Efficient and organized) people with this trait are organized, punctual and dependable
conscientiousness
106
tends to be more flexible and responsive to external forces and is characterized as a dynamic, entrepreneurial and creative workplace (openness)
adhocracy culture
107
externally focused on profitability achieving competitive advantage market share and is results oriented.
this manager is committed to do whatever it takes to maintain the highest customer satisfaction ratings in the industry (extraversion)
market culture
108
oriented towards structure, control, coordination, and efficiency. processes and procedures are well-established and should be followed. (conscientiousness)
hierarchy culture
109
internally oriented towards family and relationships, mentoring, nurturing, and participation, and is flexible and has less formal structure. (agreeableness)
clan culture
110
expressing information in the form of written words
written communication
111
international organization tasked with promoting global trade, enforcing common trade regulations, and helping promote ethical behavior among members
work trade organization (WTO)
112
those who tell the public or the authorities about alleged misconduct occurring in a government department, private company, or organization
whistleblowers
113
An IQ test designed to measure intelligence and cognitive ability in adults and older adolescents
wechsler adult intelligence scale
114
stable life goals that people have reflecting what is most important to them
values
115
leadership that assumes it is possible to intrinsically motivate employees so that their desires match those of leadership
transformational leadership
116
leadership style that assumes employees have their own desires and will not be motivated without extrinsic rewards from leadership
transactional leadership
117
leadership style that is primarily concerned with job tasks
task-oriented style
118
questionnaires that track preferred actions in specific emotional intelligence situations
surveys
119
used to preserve a positive relationship between communicators while still addressing the problem at hand
supportive communication
120
those who have a stake in the performance and output of an organization such as employees, unions, investors, suppliers, consumers, local and national governments and communities
stakeholders
