FUNDAMENTALS OF LODGING OPERATIONS

Question 1

is the largest and fastest industry in the world, in such it can be in land, sea, and air.

Answer 1

Hospitality Industry

Question 2

5M’S IN THE OPERATION MANAGEMENT

Answer 2

Money
Material
Machinery
Methods
Manpower

Question 3

2 OUTPUTS IN SUPPLY

Answer 3

Product - tangible, physical
Service - most common output in the hospitality industry.

Question 4

In providing service there must be a system called

Answer 4

INPUT-PROCESS-OUTPUT

Question 5

INPUT-PROCESS-OUTPUT

Answer 5

INPUT - the necessary ingredients, materials, and manpower

PROCESS - the actual making of the produce

OUTPUT - the finished product

Question 6

4 SCOPES OF HOSPITALITY & TOURISM INDUSTRY

Answer 6

Accommodation
Food & Beverage
Gaming
Transportation

Question 7

REASONS WHY PEOPLE TRAVEL
(8)

Answer 7

Leisure
Holidays
Business
Education
Medical
Culture
Sports
Religion

Question 8

used to assess and identify your target market.

Answer 8

DEMOGRAPHIC PROFILE

Question 9

MOST COMMON
DEMOGRAPHIC PROFILE

Answer 9

Age
Gender
Occupation
Education
Nationality

Question 10

2 KINDS OF ENVIRONMENT

Answer 10

INTERNAL & EXTERNAL

Question 11

Easy to control (everything that is inside our boundaries) such as the procedure, manpower, machineries, strategies, etc.

Answer 11

INTERNAL

Question 12

EXTERNAL ENVIRONMENT

It affects your business in which may become your benchmark, controls your profit or sales, and what will you’ll be providing them.

Answer 12

MARKET

Question 13

EXTERNAL ENVIRONMENT

Directly and indirectly affects your profit and sales.

Answer 13

COMPETITORS

Question 14

EXTERNAL ENVIRONMENT

The very first you put up your business, the government will always be there. It can be due to permits, ordinance, protocols or other legal matters concerned with your business. Your capital also must equate to the tax you’ll be paying.

Answer 14

GOVERNMENT AND LAWS

Question 15

EXTERNAL ENVIRONMENT

It might be due to me stocks of our natural resources. It is also inevitable due to climate change and because of this price in the market increases or decreases.

Answer 15

NATURAL RESOURCES

Question 16

is a potential threat, customer use it as an alternative, buying less of one kind of product but more of another.

Answer 16

Substitute

Question 17

is a potential opportunity because customer (use it as an alternative) buy more of a given product if they also demand more of the complimentary product.

Answer 17

Compliment

Question 18

-It calls in our industry
-Dealing with diverse culture, attitude, nationality, language and etc.

Answer 18

MULTICULTURAL DIVERSITY

Question 19

Is essentially a collection of ideas, beliefs, assumptions, and etc. That distinguish one person from another.

Comes from a latin word “cultura” which means cult, worship, or civilization.

Answer 19

CULTURE

Question 20

FEATURES OF CULTURE

there is a transition, we tend to adapt in modernization

Answer 20

Dynamic

Question 21

FEATURES OF CULTURE

based on teachings and experiences

Answer 21

Learnt

Question 22

FEATURES OF CULTURE

It is basically non - uniform as every culture is unique

Answer 22

NON-UNIFORM

Question 23

FEATURES OF CULTURE

Already embedded to us

Answer 23

PATTERNED

Question 24

FEATURES OF CULTURE

It is a society in which it is a mix of diverse culture

Answer 24

SOCIAL

Question 25

FEATURES OF CULTURE It is how you are going to adapt to your environment

Answer 25

SHARED

Question 26

FEATURES OF CULTURE It’s just like a virus

Answer 26

TRANSFERRABLE

Question 27

FEATURES OF CULTURE

Answer 27

DYNAMIC LEARNT NON_UNIFORM PATTERNED SOCIAL SHARED TRANSFERRABLE

Question 28

According to Karrell, age, gender, ethnicity, education, religion, and culture are some of the ways that some individuals vary that may influence the job or relationship inside the organization.

Answer 28

DIVERSITY

Question 29

2 DIMENSION OF DIVERSITY

Answer 29

INNER-EMBEDDED AND OUTER SPHERE

Question 30

DIVERSITY it is where we have no control over as we are born with these aspects of diversity. Such as: Gender Ethnicity Age Sexual Orientation Raise Physical Ability

Answer 30

Inner-embedded sphere

Question 31

It is we have some control over and which may or may not change overtime, such as; Religion Income Education Marital status Work experience Personal appearance Thinking style Personal values Political beliefs

Answer 31

OUTER SPHERE

Question 32

RESPONSES TO DIVERSITY

Answer 32

EXCLUSION DENIAL SUPPRESSION SEGREGATION ASSIMILATION TOLERANCE CONNECTION ESTABLISHING PROMOTING MUTUAL ADAPTATION

Question 33

RESPONSES TO DIVERSITY it is taught that building a healthy relationship would help to overcome difficulties.

Answer 33

CONNECTION ESTABLISHING

Question 34

RESPONSES TO DIVERSITY This method believes in embracing and comprehending differences and diversity.

Answer 34

PROMOTING MUTUAL ADAPTATION

Question 35

RESPONSES TO DIVERSITY This entails keeping members of various groups out, or driving members of different groups out once they are in.

Answer 35

EXCLUSION

Question 36

RESPONSES TO DIVERSITY individuals are taught to keep their differences to themselves.

Answer 36

SUPPRESSION

Question 36

RESPONSES TO DIVERSITY individuals with this reaction think that they can ignore the organization's cultural peculiarities.

Answer 36

DENIAL

Question 37

RESPONSES TO DIVERSITY this is the practice of assigning members of certain groups to specific jobs or departments.

Answer 37

SEGREGATION

Question 38

RESPONSES TO DIVERSITY it aims to convert members of heterogeneous groups into carbon copies of the dominant group.

Answer 38

ASSIMILATION

Question 39

RESPONSES TO DIVERSITY in this scenario, individual differences are recognized but effort is made to limit contact across groups.

Answer 39

TOLERANCE