Funeral Rule

Question 1

When did the funeral rule go in to effect?

Answer 1

April 30, 1984

Question 2

The funeral rule requires you give consumers what

Answer 2

Accurate, itemized price information

Question 3

The Funeral rule prohibits you from

Answer 3

misrepresenting legal, crematory, and cemetery requirements
Embalming for a fee without permission
Requiring the purchase of a casket for direct cremation
Requiring consumers to buy certain funeral goods or services as a condition for other goods or services
Engaging in other deceptive or unfair practices

Question 4

If you violate the Funeral Rule, you may be subject to penalties up to

Answer 4

$16,000

Question 5

All funeral providers must

Answer 5

Comply with the Funeral Rule

Question 6

These are products sold directly to the public in connection with funeral services

Answer 6

Funeral Goods

Question 7

Services used to care for and prepare bodies for burial, cremation, or other final disposition

Answer 7

Funeral Services

Question 8

Services used to arrange, supervise, or conduct the funeral ceremony or final disposition of human remains

Answer 8

Funeral Services

Question 9

Someone who sells or offers to sell funeral goods and both types of funeral services

Answer 9

Funeral Provider

Question 10

You do not have to be a ___________ to be covered by the rule

Answer 10

Licensed Funeral Director

Question 11

Your funeral home does not have to be a __________ to be covered by the rule

Answer 11

Licensed funeral home

Question 12

You are not covered by the rule if you

Answer 12

sell only funeral goods but not funeral services

Question 13

You are covered by the funeral rule if you organize your business to sell goods

Answer 13

through one company and services through another

Question 14

The Funeral Rule applies to both

Answer 14

At-need and pre-need funeral arrangements

Question 15

In pre-need situations, you must comply with the funeral rule when?

Answer 15

At the time funeral arrangements are pre-planned

Question 16

If the survivors inquire about goods or services, alter the pre-planned arrangements, or are required to pay additional sums of money, you must give them what

Answer 16

All relevant disclosures and price lists and an itemized statement of funeral goods and services selected

Question 17

The rule does not apply to pre-need contracts entered into before the rule went into effect on this date

Answer 17

April 30, 1984

Question 18

If a pre-need contract was entered into and signed before April 30, 1984, but was altered after April 30, 1984, this is triggered

Answer 18

All of the Rule’s Requirements

Question 19

You must give the General Price List to anyone who asks

Answer 19

in person, about funeral goods, services, or prices relating to those goods or services

Question 20

GPL’s are given out to

Answer 20

keep

Question 21

The request for information does not have to come from this source, but can

Answer 21

A consumer or someone who wants to make funeral arrangements now or in the future

Question 22

You must offer the price list when you begin to discuss any of these

Answer 22

Type of funeral or disposition that you can arrange
The Specific goods and services that you offer
The prices of your goods and services

Question 23

The triggering event for giving out the GPL is this

Answer 23

A face-to-face meeting

Question 24

The face-to-face meeting can occur

Answer 24

anywhere

Question 25

You are not required to offer a GPL if

Answer 25

you remove the deceased for transportation to the funeral home and at that time only request the authorization to embalm

Question 26

When you request authorization to embalm, you must

Answer 26

Disclose that embalming is not required by law | Refrain from further discussion about prices

Question 27

The Funeral Rule does not require that you send a GPL to whom?

Answer 27

Those who call

Question 28

This is not enough to comply with the rule

Answer 28

A verbal offer of a GPL

Question 29

You must do this for a GPL offer to be complete

Answer 29

Physically offer consumers a GPL they can take home with them

Question 30

You cannot charge for this

Answer 30

A Price list

Question 31

You must give out a GPL in all

Answer 31

Pre-need situations

Question 32

Your pre-need GPL may vary from

Answer 32

at-need GPL

Question 33

You cannot offer only these to pre-need customers

Answer 33

Package funerals

Question 34

You must give a GPL to anyone who wishes to do this to a pre-need contract

Answer 34

Modify the funeral goods or services

Question 35

The GPL should be printed or typed, and must contain what

Answer 35

Name, address, telephone # of the funeral provider's place of business, and the address for each branch Caption: General Price List Effective Date of the Price list

Question 36

The rules requires how many disclosures

Answer 36

6

Question 37

What are the 6 disclosures involved with?

Answer 37

``` Consumer's right to select only the goods and services desired Embalming Alternative containers basic services fee Casket price list Outer burial container price list ```

Question 38

Can you paraphrase the disclosures?

Answer 38

No, you must use identical wording

Question 39

The first disclosure inform consumers that they have a right to select

Answer 39

Only the items they want to buy, besides the non-declinable basic services fee

Question 40

The second disclosure tells consumers that the law does not require this

Answer 40

Embalming

Question 41

If you want to add information abut state law requirements, you may do so after this

Answer 41

The FTC Disclosure

Question 42

The right of selection disclosure goes where?

Answer 42

Immediately above the prices of goods and services offered

Question 43

The embalming disclosure goes where?

Answer 43

Immediately next to the embalming price

Question 44

The third disclosure informs the consumer that they may use these

Answer 44

Alternative containers for direct cremations

Question 45

Where should the alternative container disclosure be placed?

Answer 45

Immediately next to the direct cremation price range

Question 46

The fourth disclosure tells consumers about any

Answer 46

basic services fee

Question 47

The fee for the professional services of the funeral director is known as the

Answer 47

Basic Services fee

Question 48

The basic services fee could include a charge for the services you perform in conducting the

Answer 48

Arrangements conference, planning the funeral, securing the necessary permits, preparing the notices, and coordinating the cemetery or crematory arrangements, as well as any overhead

Question 49

The fifth disclosure tells a consumer that this is available

Answer 49

Casket Price list

Question 50

The casket prices can be listed either

Answer 50

on the General Price List or on a separate Casket Price List

Question 51

The sixth disclosure tells the consumer than this is available

Answer 51

Outer Burial Container Price list

Question 52

The Funeral Rule requires that certain items be itemized. How many items are there?

Answer 52

16

Question 53

What are the 16 items required to be itemized?

Answer 53

Forwarding of remains to another funeral home Receiving remains from another funeral home Direct Cremation Immediate burial Basic Services Transfer of remains to funeral home Embalming Other preparation of the body Use of facilities and staff for viewing Use of facilities and staff for funeral ceremony Use of facilities and staff for memorial service Use of equipment and staff for graveside service Hearse Limousine Either individual casket prices or price ranges Either individual outer burial container prices or price ranges

Question 54

You can offer these under special circumstances

Answer 54

Discounts

Question 55

Four items that the Rule requires you to list are

Answer 55

Forwarding of remains Receiving remains Direct Cremation Immediate Burial

Question 56

For forwarding and receiving remains, you should list one price for each and

Answer 56

Describe all services you will provide for the quoted price

Question 57

For direct cremations, your GPL must state

Answer 57

Price range, along with the required disclosure about the availability of an alternative container

Question 58

Items 1-4 of the required itemized prices must include

Answer 58

any fee that you will charge