Funeral Rule Flashcards Preview

Management Lab > Funeral Rule > Flashcards

Flashcards in Funeral Rule Deck (58):
1

When did the funeral rule go in to effect?

April 30, 1984

2

The funeral rule requires you give consumers what

Accurate, itemized price information

3

The Funeral rule prohibits you from

misrepresenting legal, crematory, and cemetery requirements
Embalming for a fee without permission
Requiring the purchase of a casket for direct cremation
Requiring consumers to buy certain funeral goods or services as a condition for other goods or services
Engaging in other deceptive or unfair practices

4

If you violate the Funeral Rule, you may be subject to penalties up to

$16,000

5

All funeral providers must

Comply with the Funeral Rule

6

These are products sold directly to the public in connection with funeral services

Funeral Goods

7

Services used to care for and prepare bodies for burial, cremation, or other final disposition

Funeral Services

8

Services used to arrange, supervise, or conduct the funeral ceremony or final disposition of human remains

Funeral Services

9

Someone who sells or offers to sell funeral goods and both types of funeral services

Funeral Provider

10

You do not have to be a ___________ to be covered by the rule

Licensed Funeral Director

11

Your funeral home does not have to be a __________ to be covered by the rule

Licensed funeral home

12

You are not covered by the rule if you

sell only funeral goods but not funeral services

13

You are covered by the funeral rule if you organize your business to sell goods

through one company and services through another

14

The Funeral Rule applies to both

At-need and pre-need funeral arrangements

15

In pre-need situations, you must comply with the funeral rule when?

At the time funeral arrangements are pre-planned

16

If the survivors inquire about goods or services, alter the pre-planned arrangements, or are required to pay additional sums of money, you must give them what

All relevant disclosures and price lists and an itemized statement of funeral goods and services selected

17

The rule does not apply to pre-need contracts entered into before the rule went into effect on this date

April 30, 1984

18

If a pre-need contract was entered into and signed before April 30, 1984, but was altered after April 30, 1984, this is triggered

All of the Rule's Requirements

19

You must give the General Price List to anyone who asks

in person, about funeral goods, services, or prices relating to those goods or services

20

GPL's are given out to

keep

21

The request for information does not have to come from this source, but can

A consumer or someone who wants to make funeral arrangements now or in the future

22

You must offer the price list when you begin to discuss any of these

Type of funeral or disposition that you can arrange
The Specific goods and services that you offer
The prices of your goods and services

23

The triggering event for giving out the GPL is this

A face-to-face meeting

24

The face-to-face meeting can occur

anywhere

25

You are not required to offer a GPL if

you remove the deceased for transportation to the funeral home and at that time only request the authorization to embalm

26

When you request authorization to embalm, you must

Disclose that embalming is not required by law
Refrain from further discussion about prices

27

The Funeral Rule does not require that you send a GPL to whom?

Those who call

28

This is not enough to comply with the rule

A verbal offer of a GPL

29

You must do this for a GPL offer to be complete

Physically offer consumers a GPL they can take home with them

30

You cannot charge for this

A Price list

31

You must give out a GPL in all

Pre-need situations

32

Your pre-need GPL may vary from

at-need GPL

33

You cannot offer only these to pre-need customers

Package funerals

34

You must give a GPL to anyone who wishes to do this to a pre-need contract

Modify the funeral goods or services

35

The GPL should be printed or typed, and must contain what

Name, address, telephone # of the funeral provider's place of business, and the address for each branch
Caption: General Price List
Effective Date of the Price list

36

The rules requires how many disclosures

6

37

What are the 6 disclosures involved with?

Consumer's right to select only the goods and services desired
Embalming
Alternative containers
basic services fee
Casket price list
Outer burial container price list

38

Can you paraphrase the disclosures?

No, you must use identical wording

39

The first disclosure inform consumers that they have a right to select

Only the items they want to buy, besides the non-declinable basic services fee

40

The second disclosure tells consumers that the law does not require this

Embalming

41

If you want to add information abut state law requirements, you may do so after this

The FTC Disclosure

42

The right of selection disclosure goes where?

Immediately above the prices of goods and services offered

43

The embalming disclosure goes where?

Immediately next to the embalming price

44

The third disclosure informs the consumer that they may use these

Alternative containers for direct cremations

45

Where should the alternative container disclosure be placed?

Immediately next to the direct cremation price range

46

The fourth disclosure tells consumers about any

basic services fee

47

The fee for the professional services of the funeral director is known as the

Basic Services fee

48

The basic services fee could include a charge for the services you perform in conducting the

Arrangements conference, planning the funeral, securing the necessary permits, preparing the notices, and coordinating the cemetery or crematory arrangements, as well as any overhead

49

The fifth disclosure tells a consumer that this is available

Casket Price list

50

The casket prices can be listed either

on the General Price List or on a separate Casket Price List

51

The sixth disclosure tells the consumer than this is available

Outer Burial Container Price list

52

The Funeral Rule requires that certain items be itemized. How many items are there?

16

53

What are the 16 items required to be itemized?

Forwarding of remains to another funeral home
Receiving remains from another funeral home
Direct Cremation
Immediate burial
Basic Services
Transfer of remains to funeral home
Embalming
Other preparation of the body
Use of facilities and staff for viewing
Use of facilities and staff for funeral ceremony
Use of facilities and staff for memorial service
Use of equipment and staff for graveside service
Hearse
Limousine
Either individual casket prices or price ranges
Either individual outer burial container prices or price ranges

54

You can offer these under special circumstances

Discounts

55

Four items that the Rule requires you to list are

Forwarding of remains
Receiving remains
Direct Cremation
Immediate Burial

56

For forwarding and receiving remains, you should list one price for each and

Describe all services you will provide for the quoted price

57

For direct cremations, your GPL must state

Price range, along with the required disclosure about the availability of an alternative container

58

Items 1-4 of the required itemized prices must include

any fee that you will charge