Global App & Membership Ops Manager

Question 1

Give an example of when you chose to be true to your own values rather than do what was told or expected.

Answer 1

Situation: Over holiday, our team was asked to track issues and incidents.

Task: Create an incident tracking system.

Action: Within a few hours of the initial ask, I created an AirTable for tracking tickets in detail and took on maintaining it through all of holiday.

Result: Went above and beyond the expected result by tracking every single incident in detail, impacting what metrics product teams look at. i.e. How many times did a tool have an issue?

Question 2

Give me an example of how you gained others’ confidence when you worked with them for the first time.

Answer 2

Situation: Ask from the Global Process team to add NA’s digital processes to the process library.

Task: Meet with each individual team in Dig Ops to record all of their manual processes.

Action: Start each meeting with new stakeholders explaining purpose of the exercise, how it can benefit them, and the expected time commitment and workload and ways that I will try to alleviate both.

Result: Being prepared, clear and transparent up-front helped keep them on task, engaged, and willing to work with you on a task that can be monotonous and from the outside is a very large ask.

Question 3

Describe a time when you decided to give someone the benefit of the doubt.

Answer 3

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Question 4

Describe a time someone told you something in confidence, but you felt you needed to tell someone else.

Answer 4

Situation: A co-worker voiced some issues that they were having with the rollout of a new tool- namely the features and overall readiness of the system.

Task: Take these concerns and shift them into a presentable format that could be actioned on.

Action: Partnered with the teammate to brainstorm what we want and need, what we like about the tool. Organized a meeting to discuss the issues as a united front with suggested changes and needs, while including features that we did like so that it wasn’t completely negative.

Result: Product teams took our feedback with them and made updates to a few of the more simple/doable requests.

Question 5

Tell me about a time when you publicly admitted a mistake or failure.

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Question 6

Describe a time you started up and ran with an idea/project, no matter what got in your way.

Answer 6

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Question 7

Describe how you handled a situation where you were unable to follow through on a commitment.

Answer 7

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Question 8

Tell me about a time when you disagreed with someone more senior, and offered a solution that actually worked better.

Question 9

Describe a time when you challenged someone in a position of authority.

Question 10

Describe a time when you challenged an idea or approach.

Question 11

Tell me about a time when you criticized the status quo despite some risks.

Question 12

Tell me about a time when you were investigating something and had to report back negative news to higher management.

Question 13

Tell me about a time you held back on something you later wished you had said.

Question 14

Tell me about a time when you stepped in to defend someone (other than a direct report) whom you felt was being unfairly treated.

Question 15

Tell me about a time when you challenged someone on an ethical or performance issue.

Question 16

Tell me about a time you accepted an assignment where the odds of success were against you.

Question 17

Describe an example of when you volunteered for a risky or challenging task that nobody else wanted to do.

Question 18

Describe when or where you learned the most about your strengths and weaknesses.

Question 19

Tell me about a time when your understanding of your strengths or weaknesses was helpful to you.

Question 20

Talk about a time you received significant negative feedback.

Question 21

Tell me about a time a performance review did not go as well for you as you had expected.

Question 22

Describe a time you were given positive feedback.

Question 23

Tell me about a time you made a change after receiving positive feedback.

Question 24

Tell me about a time when you had to admit to your boss that you weren’t very good at something.

Question 25

Tell me about sharing one of your weaknesses with someone else.

Question 26

Tell me about a time you asked someone to give feedback.

Question 27

Tell me about a time when you were surprised or confused about how someone viewed you.

Question 28

Tell me about a time when you had a problem and you didn't know what to do.

Question 29

Tell me about a time when you had to make a decision and the information available was inadequate.

Question 30

Tell me about a time when you had to act on something important before you had time to come up with a clear answer or solution.

Question 31

Tell me about a time when it was difficult to make sense of the situation or need.

Question 32

Give me an example of how your work habits changed when you didn’t know exactly what to do.

Question 33

Tell me about a time when a crisis made what you had been doing obsolete or ineffective.

Question 34

Describe a project/assignment where the outcome or process was unclear.

Question 35

Give an example of when you entered a job or situation and had to make decisions immediately, without time to get your bearings.

Question 36

Tell me about a time when someone asked you to try something completely new to you.

Question 37

Tell me about a time when you had to change something significant in your work environment.

Question 38

Describe a time you led a cross-functional team.

Question 39

Describe a time you had to put together a team from scratch to accomplish an organizational goal.

Question 40

Tell me about a time you were in charge of a team and needed to get them focused around common goals.

Question 41

Tell me about a time you had to prioritize the team’s goals over your own personal goals.

Question 42

Tell me about a time you were in charge of a team that didn't have the talent to get the job done.

Question 43

Tell me about a time you encountered a team member who was dragging down the effectiveness of the team.

Question 44

Tell me about a time you worked with a high-performing group or team.

Question 45

Give me an example of when your team accomplished something exceptional and it was up to you to reward the group.

Question 46

Tell me about a time when you had to revitalize a stagnant team.

Question 47

Describe a team experience when the members didn't work well together.

Question 48

Give me an example of a time you increased a team’s effectiveness or productivity.

Question 49

Tell me about a time you improved team spirit or morale.

Question 50

Describe a time when your efforts in developing someone worked out positively.

Question 51

Give me an example of how you determine the most appropriate development path for someone.

Question 52

Tell me about a time when your efforts in developing someone didn't work out as you had expected.

Question 53

Describe a situation when you knew you should be developing others but didn't have the time.

Question 54

Tell me about a time when you were involved in what you think was a good development process.

Question 55

Tell me about a time you created a development process to align with organizational goals and priorities.

Question 56

Tell me about a person you helped do something they didn't think they were capable of.

Question 57

Tell me about a significant challenge you provided for someone else.

Question 58

Describe a time when you coached or mentored people less experienced than you were.

Question 59

Tell me about a time when you worked with an inexperienced person and started them down a road of accelerated development.

Question 60

Describe a time when you needed to build a relationship with someone very different from you.

Question 61

Tell me about a time when you or someone else felt unwelcome or uncomfortable in a group.

Question 62

Tell me about a time when you overcame a stereotype you had formed.

Question 63

Tell me about a time when you fell into the trap of stereotyping someone.

Question 64

Tell me about a time you led a team that was diverse for one or more reasons; for example, culturally or generationally.

Question 65

Tell me about a time when managing differences backfired and produced a worse outcome.

Question 66

Tell me about a time when you managed a diverse group and the differences proved very challenging.

Question 67

Tell me about a time you communicated a new direction for a group or business.

Question 68

Tell me about a time when a vision message you delivered was rejected.

Question 69

Tell me about an occasion when you gained buy-in for your vision.

Question 70

Tell me about a time when you had to figure out how to get your vision across to remote locations without going there.

Question 71

Tell me about a time when you had to champion an organization’s vision that you didn't fully agree with.

Question 72

Tell me about a time when you made changes to your workgroup’s purpose or direction to fit the organization’s vision.

Question 73

Tell me about a situation when you were leading an unenthusiastic group and needed to energize them

Question 74

Tell me about a time when you inspired people to stay with the team or organization by sharing your sense of purpose or vision.

Question 75

Describe a time when you worked with a group to develop their mission and vision.

Question 76

Tell me about a time you managed a group/unit that was headed one way and you felt they should be going another.

Question 77

Describe a time you had to develop a strategy that would create value for your organization or customers.

Question 78

Tell me about a time when anticipated future trends impacted your strategic plans and decisions.

Question 79

Give me an example of working with a team in charge of creating a new vision and strategy.

Question 80

Describe a time when you were part of an organization or group and thought the strategy was lacking or inadequate.

Question 81

Give me an example of exploring various scenarios and possibilities when charting a course for the future.

Question 82

Describe some possibilities you imagine for the future of your industry or organization.

Question 83

Tell me about a time you were implementing a strategy and had to revise it or change direction due to changes in the competitive landscape.

Question 84

Tell me about a time when you developed a viable competitive strategy, but due to forces outside your control, the strategy could not be fully implemented as planned.

Question 85

Tell me about a time when your strategic vision or big-picture thinking was an asset.

Question 86

Tell me about a time when it was difficult to anticipate issues that had an impact on your strategy.

Question 87

Tell me about the most unusual idea you've had that worked.

Question 88

Describe your most creative contribution to the organization.

Question 89

Describe a time when you sized up an idea for its value in the market or organization.

Question 90

Tell me about a time when you participated in a failed attempt to innovate.

Question 91

Tell me about a time when you came up with some new ideas to solve an old problem.

Question 92

Describe a time when you facilitated idea generating or brainstorming with others.

Question 93

Tell me about a time when you managed something from the idea stage to market or application.

Question 94

Tell me about a time when you brought another person's or group's idea to successful completion.

Question 95

Tell me about a time you took a risk on a new product or solution and it paid off.

Question 96

Tell me about a time when you identified an opportunity to innovate during the early stages of a project or process.

Question 97

Tell me about a time when you planned and organized a complex task or project from start to finish.

Question 98

Tell me about a time when your lack of planning got you in trouble.

Question 99

Tell me about a time when you divided a plan into phases and detailed tasks to organize and accomplish the objectives.

Question 100

Describe a time when a project plan was so high level or general that it was difficult to execute.

Question 101

Describe a time you were setting goals and needed to plan for uncertainties or problems.

Question 102

Tell me about a time when you stumbled because you didn't anticipate a roadblock/obstacle.

Question 103

Describe a time you established objectives and a plan that aligned with organizational priorities.

Question 104

Give me an example of a project you managed where setting milestones and measuring progress was critical.

Question 105

Tell me about a time you had to change plans during a project/task you were doing to prioritize something unexpected.

Question 106

Tell me about a time when you ran out of time and had to choose what to finish.

Question 107

Recall a time you made a mistake while working with others and had to make it right.

Question 108

Give me an example of a time you were unable to follow through on a commitment.

Question 109

Describe a time you had to set stretch goals and articulate how success would be measured.

Question 110

Describe your approach to monitoring the progress of team members and holding them accountable.

Question 111

Tell me about a time you had to communicate and manage new responsibilities when there was a significant shift in goals midway through a project.

Question 112

Tell me about a time when you and your team struggled because you were not clear about who was responsible for a task or project.

Question 113

Describe a time you tried to improve the effectiveness of a team or workgroup.

Question 114

Tell me about a time when you monitored and managed others’ work on a complex task.

Question 115

Describe a time when a member of a team you were leading made a mistake.

Question 116

Give me an example of how you explained to a direct report or team member what it was you wanted.