Global Mindset Competency: Developing a Global Perspective

Question 1

The ability to take an international, multidimensional perspective that is inclusive of other cultures, perspectives, and views

Answer 1

Global Mindset

Question 2

To develop a global mindset, or to really achieve any change in behavior, three elements must be in place…

Answer 2

1. Appropriate knowledge, skills, and understanding
2. Desire and motivation on the part of the employee to change.
3. Support from systems and management.

Question 3

What are some ways you can develop and promote a global mindset?

Answer 3

1. Study and understand you own culture and how it relates to others
2. Study and understand global business trends and forces
3. Promote a global mindset within your organization.

Question 4

HR has four powerful tools at its disposal that can be valuable strategies for creating a global mindset and enhancing the multicultural awareness of leaders and senior managers, what are they?

Answer 4

1. Travel
2. Teams
3. Training
4. Transfers

Question 5

The Four T’s:

• Can help managers and employees gain experience
• Can help expand awareness and appreciation of different places and cultures
• Can increase managers’ and employees’ visibility within organization
• Can result in culture shock
• Can be time-consuming.

Answer 5

Travel

Question 6

The Four Ts:

• Can be a highly effective way to help employees develop cross-cultural management skills when they work on culturally diverse and/or international teams.

Answer 6

Teams

Question 7

The four Ts:
- Can broaden employees’ global and cultural awareness
- Can challenge ethnocentric definitions and cultural norms
- Can present challenges: must be relevant, must focus on cultural congruence and differentiation, must take into consideration participants’ diversity profiles.

Answer 7

Training

Question 8

The Four Ts:

• Can have a strong and lasting impact on individual’s relationship development and cross-cultural management skills
• Can help develop new, transferable skills and competencies through cultural immersion.

Answer 8

Transfers

Question 9

What are the three main perspectives HR must manage in a global organization?

Answer 9

1. strategic
2. tactical
3. practical

Question 10

What strategic role must HR play between global HQ and subsidiaries?

Answer 10

Balance the priorities of headquarters and subsidiaries

Question 11

Why must HR understand different business units in global operations

Answer 11

To identify talent-related critical success factors across varied contexts.

Question 12

From a _________ perspective, the group must develop programs that can deliver measurable success and work in different cultural and sociopolitical contexts

Answer 12

tactical

Question 13

From a ______ perspective, HR must consider the day-to-day aspects of managing a workforce across borders and continents. E.G. certain policies and procedures will have to be translated into local languages which would require a variety of resources, time, effort and considerations

Answer 13

Practical

Question 14

What can happen if policies and procedures are not translated into local languages?

Answer 14

It can leave remote team members feeling marginalized, out of the loop, or disrespected.

Question 15

What are the key skills needed for global HR?

Answer 15

1. Develop a strategic view of the organization
2. Develop a global organizational culture
3. Secure and grow a safe and robust talent supply chain
4. Use and adapt HR technology
5. Develop policies and practices to manage risks

Question 16

To develop a strategic view of the org, what should be done?

Answer 16

Align HR with global business strategy, understand how the organization creates value and anticipate trends and risks

Question 17

How can you develop a global organizational culture?

Answer 17

Foster shared values and norms across regions while respecting local differences

Question 18

How can you secure and grow a safe and robust talent supply chain?

Answer 18

Ensure that the org has the right people in the right places, now and in the future

Question 19

How can HR use and adapt HR technology?

Answer 19

Leverage tech to support global HR needs (e.g., payroll, recruiting, compliance) and adapt to different markets.

Question 20

How can HR develop policies and practices to manage risks?

Answer 20

Identify, assess, and mitigate global HR-related risks like compliance, political instability, or talent shortages.

Question 21

HR Professionals who have a global mindset and who can therefore successfully navigate global organization will exhibit what characteristics?

Answer 21

1. They drive for the bigger broader picture
2. they accept contradictions
3. They trust the process to solve problems
4. They value multicultural team work
5. They view change as opportunity
6. They are open to new ideas and continual learning
7. They are inclusive.

Question 22

Travel, training, and transfers are three of four tools, often referred to as the 4 Ts, used to develop a global mindset and influence managerial practices. What is the fourth tool, and what is its purpose?

Answer 22

Teams- working on global teams and international projects helps executive develop cross-cultural management skills.

Question 23

A company has decided to expand globally. What is the initial challenge the company will most likely need to address with its stakeholders as a result?

Answer 23

Understanding the various cultural expectations of stakeholders

Question 24

With the recent addition of a traditional Japanese tea garden, a well-funded art museum wants to invest in educating staff who have little understanding of Japanese tea rituals. Which activity should HR recommend to develop cultural awareness and appreciation for the tea garden experience?

Answer 24

travel to Tokyo to experience tea culture and tour tea gardens.

Question 25

A high-performing employee has been approved for an international assignment by managers in the home and host countries based on the employee’s knowledge, skills, and understanding. What is essential for the employee to successfully develop a global mindset?

Answer 25

Desire and motivation to learn a new culture.

Question 26

In a global organization, which of the following issues is a consideration addressed from a tactical perspective?

Answer 26

Developing a talent pool of employees who can be sent on short- and long-term assignments

Question 27

From a _____ perspective, HR professionals are increasingly involved in a wide range of issues, including visas, quotas, and developing a talent pool of employees who can be sent on short- and long-term global assignments.

Answer 27

tactical.