Glossary for Fundamentals for Success in Business – D072 Flashcards
ability
Possession of the means or skill to do something
Active listening
Giving the sender full, undisturbed attention with the intention of fully receiving his or her message
aggressive communicator
Forceful communication style often carried out in a loud and hostile manner
assertive communicator
Mechanism by which employees align and are drawn to organizations that match individual culture, preferences, and working style.
Attraction-selection-attrition
A theory holding that (1) individuals are attracted to organizations whose members are similar to themselves in terms of personality, values, interests, and other attributes; (2) organizations are more likely to select those who possess knowledge, skills, and abilities similar to the ones their existing members possess; and (3) over time, those who do not fit in well are more likely to leave
Attraction–selection–attrition (A–S–A)
A theory holding that (1) individuals are attracted to organizations whose members are similar to themselves in terms of personality, values, interests, and other attributes; (2) organizations are more likely to select those who possess knowledge, skills, and abilities similar to the ones their existing members possess; and (3) over time, those who do not fit in well are more likely to leave
Attrition
The unpredictable and uncontrollable but normal reduction of work force due to resignations, retirement, sickness, or death
Autocratic style
Leadership style that keeps close control over subordinates and does not seek much input from others
barrier to effective communication
Factor that prevents the receiver from receiving and understanding the message accurately
behavioral event interviews
Guided interview questions where individuals describe their thoughts and feelings during specific situations and a coach helps establish a development plan
channel
Means of passing information from sender to recipient, such as via face-to-face meeting or telephone call
code of ethics
Guide that publicly sets out an organization’s key values and ethical obligations
Coercive power
Ability to take something away or punish someone for noncompliance
Communication
Sharing understanding and meaning via oral, nonverbal, and written forms
communication style
Dominant way in which an individual interacts and exchanges information with others
Competing Values Framework (CVF) model
Framework for assessing organizational culture and organizational dynamics
Consideration
The relationship oriented behaviors of a leader
corporate culture
The attitudes, values, and standards of behavior that distinguishes one organization from another
corporate social responsibility (CSR)
Philosophy in which a company voluntarily engages in actions that benefit society, be it economically, socially, politically, or environmentally
Design thinking
A method of problem-solving strategy wherein the data collected are expressed visually in order to create new strategies, ways, and methods to solve problems, create opportunities, or strengthen weaknesses
Effective communication
When information transmitted is interpreted by the receiver in the way it was intended by the sender
emotional intelligence
The capacity to be aware of, control, and express one’s emotions and handle interpersonal relationships judiciously and empathetically
Emotional quotient
The level of a person’s emotional intelligence, often as represented by a score in a standardized test
empathy
Being attuned and sensitive to the emotional states of others
employee-member-centered behaviors
Behaviors that focus on supporting employees
EQ
The level of a person’s emotional intelligence, often as represented by a score in a standardized test
