GROUP 2 - VERBAL AND NON-VERBAL MISCOMMUNICAITONS Flashcards
Is about language and how we use it to exchange ideas between two or more individuals. It can be achieved through speech, gestures, and symbols.
Communication
• is basically the lack of communication.
• often stems from a misalignment of explicit and implicit meaning between the sender and receiver.
Miscommunication
• Refers to words being misused in context. In which the meaning is left ambiguous due to the difference in interpretation based on different cultures
Verbal Miscommunication
• The people who take part in the conversation
Interlocutors
• Refers to verbal communication contradicting things. Based on our different scopes of knowledge in certain situations we also use signs differently from time to time
Non-verbal miscommunications
What are the 4 non-verbal miscommunications
• Paralanguage
• Chronemics
• Proxemics
• Haptics
Is how something is said
Paralanguage
Is relating to the conversation of time
Chronemics
Is relating to the distance both parties involved
Proxemics
Is the use of touch
Haptics
What are the types of verbal miscommunication?
• Spoken - misunderstanding on the topic of conversation due to poor listening. Often when we are distracted or multitasking, we tend to interpret the message as something else.
• Written - in text or in focus we tend to simplify our words, to a point that sometimes it could mean something entirely different.
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What are the types of non-verbal communication
• Body Language - misinterpreted of gestures, posture, and facial expressions can lead to misunderstandings. For example, someone might cross their arms, which could be perceived as defensive when they’re actually just feeling cold.
• Facial Expressions - Different states of mind can interpret expressions different. A smile can differ depending if the person was is a good or bad mood.
• Tone of Voice - One’s tone, pitch, and volume of voice can alter the intended message. Emphasising on different words can also affect the interpreter’s understanding.
Why does miscommunication happen?
• Verbal Miscommunication - occurs when spoken words and language fail to effectively convey a message, leading to misunderstandings or misinterpretations between individuals.
• Non-verbal Miscommunication - occurs when messages are conveyed or interpreted through non-verbal cues such as body language, facial expressions, gestures, and tone of voice, leading to misunderstandings or misinterpretations.
Why is it important to identify Verbal and Non-verbal miscommunications?
• It is important to identify both verbal and non verbal miscommunication to avoid misunderstandings. Clear communication is key in order to have a good relationship to have trust.
