Handout 3

Question 1

process of determining the objectives of a tour, whether these involve customer satisfaction, destination and community endorsement, and organizational promotions, or gain profit.

Answer 1

Tour planning

Question 2

pivotal in their role of acting as wholesalers, packaging together transport to the destination, transfers, accommodation, and ancillary services.

Answer 2

Tour operators

Question 3

plays a vital role in coming up with cost-effective package holidays

Answer 3

Tour planning

Question 4

planned route or journey that matches the client’s profile during tour planning and the identification and selection of the various suppliers of services.

Answer 4

itinerary

Question 5

proposed and preliminary schedule of activities

Answer 5

Skeletal itinerary

Question 6

specifies the details of the tour, such as scheduled transportation, arrival and departure schedules, duration of sightseeing tours, and type of accommodation.

Answer 6

Technical itinerary

Question 7

provides a narrative of the planned activities and destinations that were visited while on tour.

Answer 7

Descriptive itinerary

Question 8

what is being offered, such as a beach holiday or a city break.

Answer 8

The core

Question 9

the physical element in a package holiday or tour package, flight, and
accommodation.

Answer 9

The tangible product

Question 10

the extra features that the service suppliers add to their services in order to be competitive such as tour guides and free transfers

Answer 10

The augmented product

Question 11

Tour operators need to ensure that the flights available to the destination are accessible within a reasonable time of landing.

Answer 11

Transport from where the clients would be picked up going to the destination

Question 12

refers to the establishments such as hotels that are available in a particular destination.

Answer 12

Accommodation found at the destination,

Question 13

referring to the vehicle to be used which is usually completed by coach that offloads passengers at several hotels or other types of accommodation.

Answer 13

Transfer from the airport going to the accommodation and back

Question 14

refer to other needs of the travelers such as a tour representative or tour manager who may accompany them, availability of car rentals, equipment that may be hired within the package holiday, excursions, and local attractions outside of the paid service.

Answer 14

Ancillary services (optional tours) upon clients’ request

Question 15

the process of building up the destinations and activities that are arranged conveniently and chronologically.

Answer 15

Itinerary development

Question 16

The number of days travelling by land, air, or sea (if applicable) must be determined in this step

Answer 16

Identify the duration of the package holiday

Question 17

Careful planning is required in developing an itinerary for a package holiday or tour package.

Answer 17

Research other tours in the marketplace.

Question 18

One must pay attention to potential delays related to airport check-in, transfers, car rental, time differences, unfamiliar roads, and local traffic conditions at various times during the day.

Answer 18

Survey connecting options in advance

Question 19

Tour guides, tour managers, travel
agents, and especially the travelers must know who they need to contact for more information,

Answer 19

Enlist the names, addresses, contact numbers, and other contact details of the inclusive accommodation, sightseeing tours, and other attractions

Question 20

Over-planning must never be taken into consideration because some destinations cannot guarantee to conform with the schedules given on an itinerary.

Answer 20

Be flexible and open to spontaneous opportunities

Question 21

this can give an insight of the must-visit places in a particular
destination

Answer 21

DESTINATION RESEARCH

Question 22

This is the key issue that a company or organization wants to address. This is the most important starting point of any research project.

Answer 22

Business Objective

Question 23

refers to the research information that is needed to address the business
objective

Answer 23

Research Objective

Question 24

This is when the different types of research are used to gather, break down, and analyze the required information.

Answer 24

Information Gathering and Analysis

Question 25

conducting a conversation where one participant asks questions, normally structured,

Answer 25

Interview (phone or face-to-face)

Question 26

data collection through a set of questions.

Answer 26

Survey (online or mail)

Question 27

list of written questions with a choice of answers aimed at getting information regarding what is being studied.

Answer 27

Questionnaire (online or mail)

Question 28

where the result/s of the analysis or analyses are being evaluated.

Answer 28

Result/s Evaluation

Question 29

where one decides if a destination would fit its target market or be included in a package holiday after being evaluated before being offered to other clients.

Answer 29

Conclusions and Recommendations

Question 30

Negotiating with the service suppliers or the process of negotiating competitive rates, terms and conditions, and tour services with the identified suppliers.

Answer 30

contracting

Question 31

get the best available rate, with the most concessions, at the most favorable terms and conditions,

Answer 31

contracted rate (tariff rate sheet)

Question 32

negotiate rates and conditions for specific products or services on specific dates, rather than on annual terms.

Answer 32

Contracted Rates/Tariff

Question 33

must be clearly specified in the contract with the exact payment to be given to the suppliers in exchange for their products or services.

Answer 33

Inclusion, Terms, and Conditions

Question 34

class must be specified as well as the carrier’s frequency and schedule. Class may be known as economy, premium economy, business, or first.

Answer 34

air travel

Question 35

the units (bus and car rental) may be contracted from either tourist transportation companies or commuter bus companies.

Answer 35

land transportation

Question 36

the class must be specified with or without other services, most cruise lines’ class may be known as interior, oceanview, balcony, or suite cabin

Answer 36

sea travel

Question 37

the room category is matched with a contracted rate, as well as the contracted meal rates (if available)

Answer 37

accommodation

Question 38

contracted rates may be for entrance fees to special shows, museums, and other exclusive use of an amusement venue.

Answer 38

sightseeing tours and other tourist attractions

Question 39

Every product or service that includes these must be specified and indicated in the contracted rates.

Answer 39

Taxes, Insurance Fees, and Service Charges

Question 40

Some suppliers grant these to tour operators, which they pass to their clients.

Answer 40

Concessions

Question 41

Service suppliers must indicate this, year-round with peak or lean seasons, or high or low seasons along with their respective market.

Answer 41

Validity of Contracted Rates

Question 42

peak seasons here in the Philippines:

Answer 42

• Christmas – New Year • Chinese New Year • Holy Week

Question 43

These must be clearly stated in the contract agreement.

Answer 43

Booking and Reservation Procedures and Conditions

Question 44

The conditions to keep in mind are the following:

Answer 44

• Option dates • Cancellation penalties • Amendment policies • Cut-off period • Deposit payments • Revision of contract agreement

Question 45

are preset by suppliers who are also known as the times when the tour operator’s reservations must firm up (to become more definite) or be cancelled

Answer 45

Option dates

Question 46

mostly applied when confirmed reservations are cancelled

Answer 46

Cancellation penalties

Question 47

refer to the policies adhered to in changing the date of a specific reservation

Answer 47

Amendment policies

Question 48

when local hotels provide tariff rate sheets to accredited (Department of Tourism and with complete business permits) travel agents.

Answer 48

Local/Domestic land arrangement

Question 49

usually booked through tour operators or travel agencies who play as wholesalers.

Answer 49

International land arrangement

Question 50

refers to the number of seats, beds and rooms that are allocated to a particular tour operator, which must be sold within a period of time, leading to a cut-off date.

Answer 50

Free sale

Question 51

the unsold ones revert to the control of the supplier and a tour operator may no longer sell these thereafter.

Answer 51

cut-off date

Question 52

Most suppliers will require this to tour operators to confirm reservations.

Answer 52

Deposit Payments

Question 53

refers to any change made to a confirmed reservation on the number of participants with their respective names except the date it was booked.

Answer 53

revision

Question 54

must be specified in the contract agreement as well as when the payment’s due date (upon checkout) and if it went beyond the credit line

Answer 54

form of payment

Question 55

(an amount of credit extended to a borrower or card holder).

Answer 55

credit line