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Flashcards in Handouts Deck (107):
1

A suitcase

A box with a handle which you carry your clothes in when you are travelling

2

A torch

A small portable electric lamp

3

A penknife

A small knife that folds up so that you can carry it in your pocket

4

A holdall

A soft bag for carrying clothes etc, when travelling

5

A first aid kit

A box or bag with bandages, dressings and basic medicine used in an emergency

6

Travel insurance

An agreement with a company by which you are paid compensation if you have an accident, lose your belongings or have them stolen

7

A visa

An official stamp on your travel documents that allows you to enter a country

8

A work permit

An official document that lets you work in another country

9

A passport

An official document allowing you to pass from one country to another

10

Responsible tourism

Tourism that tries not to have an adverse effect on the places that its customers visit

11

Outbound tourism

Provides holidays for people who want to visit other countries and not to stay in their own country

12

Roots tourism

Trips for travellers who want to meet and observe indigenous people in their native locations

13

Heritage tourism

Visiting castles, other old buildings and famous historical sights

14

Health

Spa, clean mountain air

Provides the activities good for your health

15

Agricultural tourism

Farms, cottages

16

Business tourism

Travelling for some of the biggest companies

17

Hard tourism

Loud, lively, exciting

18

Inbound

Provides accommodation, transport and tours for visitors coming from outside the country

19

Religious tourism

Holy places

20

Incentive tourism

Rewarding employees

21

Transit visa

Short term visa that allows a passenger to travel across or through the issuing country on a way to another country

22

Landing card

A card that is filled in with personal details by a passenger on an international flight or voyage and surrendered on arrival

23

Boarding pass

A pass for boarding an aircraft, given to passengers when checking in

24

E111

European Health Insurance Card

25

Airline ticket

Flight coupon + receipt

26

Rental agreement

A contract

27

Certificate of airworthiness

All aircrafts must have it before they are allowed to fly

28

Certificate of seaworthiness

A ship must have it before it is allowed to sail

29

Clearance cerificate

Goods that go from one country to another have to be accompanied by it to show that they have been passed by the customs

30

Vaccination certificate

Showing that visitors are immune to certain diseases

31

Health declaration form

Showing that tourists are in good health

32

Property Irregularity Report

If a passenger loses their baggage he must describe the item of baggage and its contents

33

Baggage check

Shows that baggage was checked in by the airline

34

Food hygiene certificate

Shows that a restaurant meets national standards of cleanliness

35

Customer Satisfactory Questionnaire

After the end of holiday, to see if a company needs to change anything

36

Claim form

If you have something stolen and want your insurance company to replace it

37

Docket

A certificate or ticket showing the contents of something

38

Revalalidation Sticker

After a change on a flight

39

Multiply entry visa

You can enter and leave the country as many times as you like during a set time period

40

Exit visa

Before leaving the country

41

European Plan

Bed only

42

Continental plan

Bed and breakfast

43

American plan

Bed, breakfast, lunch and dinner

44

Demi-pension

Bed, breakfast and lunch or dinner

45

Single room

One bed

46

Double room

King size bed

47

Twin room

Two separate beds

48

Adjoining room

Next to each other but have no common doors

49

Double en suite

Directly connected to another bedroom

50

Boutique hotel

A small, stylish hotel that is not a part of a chain

51

Chalet

A small wooden house found in mountains areas or a house built in a similar style

Ed!

52

Commercial hotel

For business,

53

Guesthouse

A small, cheap hotel

54

Hotel garni

Simple, comfortable rooms, no hotel facilities such as restaurants, bars, swimming pool

55

Luxury hotel

Full facilities, very expensive

56

Tourist Hotel

Cheap, mainly 2*, noisy, busy

57

Motel

Motorway hotel

58

Villa

A house usually in the countryside or near the sea

59

Hostel

Dormitories

60

Apartment

Rooms, living room, kitchen esp on one floor

61

King size bed

A double bed which is longer and wider than usual

62

Apartment hotel

Apartment with all the hotel facilities

63

Bed and board

Sleeping accommodation and meals

64

Bermuda plan

Continental breakfast

65

En pension

All meals provided

66

Modified American plan

Two meals

67

ADSL Connection

Very fast internet connection

68

Direct-dial

Ability to make a phone call without it having to be connected through a switchboard

69

Bureau the change

An office where you can change the money

70

Gift shop

A shop that sells goods that are suitable for giving as presents

71

Lobby

The large room into which the main entrance door opens in a hotel or at her large building

72

Vacancy

If there are vacancies in a hotel, some of the rooms are available to rent

73

Rack rate

The normal price of a hotel room

74

Traveller’s Cheques

Cheques that you buy at a bank and take with you when you travel so that you can exchange them for the currency you need

75

Commission

A fee for providing a service

76

In the black

You have money on your account

77

In the red

There is no money on your account

78

Backhander

An amount of money that is illegally paid to someone in a position of authority to make them do something

79

ABTA bonded

If a company goes bankrupt, you will receive a full refund

80

Haggle

Argue over the price

81

Astute

Showing an understanding behavior

82

Kickback

A sum of money that is paid to someone illegally

83

Surcharge

An extra payment of money in addition to the usual payment

84

Backward pricing

Checking their competitors prices before setting their own

85

Price discrimination

Setting different prices for different groups of people

86

Predatory pricing

Charging a much lower price for its products or services than its competitors in order to force them out of the market

87

Cost-plus pricing

The setting of prices at the cost price plus a percentage

88

Chambermaid

A woman whose job is to clean bedrooms

89

Concierge

A person in a hotel whose job is to help guests by giving them information, arranging theatre tickets etc

90

Cashier

A person whose job is to receive and pay out money in a bank, shop, hotel etc

91

Commisionaire

A person in uniform whose job is to stand at the entrance to a hotel and open the door for visitors, find them taxis etc

92

Sommelier

A person who works in a restaurant serving wine and helping customers to decide which wine to choose

93

Porter

A person whose job is carrying people’s bags and other loads especially at a train station, an airport or in a hotel

94

Manager

A person who is in charge of running a business

95

Plongeur

A person who washes the dishes

96

Sous-Chef

A person who is the second most senior cook in a restaurant

97

Travel agent

A person or business whose job is to make arrangements for people wanting to travel

98

Maitre d’ hotel

The head waiter

99

Comptroller

A person who manages or directs something

100

Valet

A hotel employee whose job is to clean the clothes of hotel guests

101

Greeter

A person whose job is to meet and welcome people in a public place such as a restaurant or shop/store

102

Personal assistant

Person who works as a secretary or an assistant for one person

103

Receptionist

A person whose job is to deal with people arriving at or telephoning a hotel, an office building etc

104

Agenda

A list of items to be discussed at a meeting

105

Chair

To act as the chairman or chairwoman of a meeting, discussion etc

106

Implement

To introduce

107

Contingency

An event that may or may not happen