HCI1 UNIT 3.1 - 3.11

Question 1

design thinking was coined by who

Answer 1

David Kelly
Tim Brown
Roger Martin

Question 2

coined in 1990’s by David Kelly, Tim Brown, and Roger Martins, this encapsulates methods and ideas that have been brewing for years into a single unified product

Answer 2

Design Thinking

Question 3

• idealogy suppported by an accompanying process, a complete definition of understanding both
• hands-on, user-centric approach is defined by the design thinking process and comprises 6 distinct phases, as defined and illustrated below

Answer 3

design thinking

Question 4

design thinking framworks

Answer 4

• understand
• explore
• materialize

Question 5

what are the six (6) phases

Answer 5

1. empathize
2. define
3. ideate
4. protype
5. test
6. implement

Question 6

Conduct research in order to develop knowledge about what your users do, say, think, and feel.

Answer 6

empathize

Question 7

Combine all your research and observe where your users’ problems exist. In
pinpointing your users’ needs, begin to highlight opportunities for innovation

Answer 7

define

Question 8

Brainstorm a range of crazy, creative ideas that address the unmet user needs identified in the define phase. Give yourself and your team total freedom; no idea is too farfetched and quantity supersedes quality.

Answer 8

ideate

Question 9

Build real, tactile representations for a subset of your ideas. The goal of this
phase is to understand what components of your ideas work, and which do not

Answer 9

prototype

Question 10

Return to your users for feedback. Ask yourself ‘Does this solution meet
users’ needs?’ and ‘Has it improved how they feel, think, or do their tasks?’

Answer 10

test

Question 11

Put the vision into effect. Ensure that your solution is materialized and touches the lives of your end users.

Answer 11

implement

Question 12

design thinking advantages

Answer 12

1. It is a user-centered process
2. It leverages collective expertise and establishes a shared language and buy-in
   amongst your team.
3. It encourages innovation

Question 13

flexibility

Answer 13

1. dont think of it as a process
2. use it as a scaffolding to support you when and where you need it
3. iterative and cyclical

Question 14

• generate as many ideas as possible

Answer 14

ideate

Question 15

• develop mid fidelity
• include clear functionalities and features
• Conduct testing of your prototype on your identified target users/experts

Answer 15

testing

Question 16

• gather feedbacks
• document feedbacks
• discuss feedback received and iterate

Answer 16

iteration