Health Improvement Services

Question 1

what is HIS for

Answer 1

making complaints about independent services

Question 2

what may a complaint relate to

Answer 2

quality of care and treatment experienced
actions of provider
care environment
poor treatment
operational issues
failure to follow appropriate process
lack of information provision by service provider

Question 3

what is the time frame for HIS complaints

Answer 3

6 months

Question 4

what things can HIS not deal with

Answer 4

services not registered with them
refunds
feeds
clinical decisions
second opinions
ethical standards
employment contracts
where another body regulates
already been investigated

Question 5

what is the first step

Answer 5

complainant encourage to try and resolve relevant issue through service providers complaints procedure
encouraged to use independent healthcare sector complaints adjudication service or consumer redress scheme

Question 6

what is the second step

Answer 6

HIS will assess complaint for investigation