Private Dental Complaints Service

Question 1

when does a complaint need to be submitted for the private sector

Answer 1

within 12 months of treatment taking place or within 12 months of becoming aware that you have something to complain about

Question 2

what can the dental complaints service assist with

Answer 2

explanation/apology
full or partial refund
remedial treatment by your own dentist or contribution towards remedial treatment so that work can be completed by a different dentist

Question 3

what can the dental complaints service not assist with

Answer 3

if been aware of it for over 12 months

Question 4

what is step 1

Answer 4

patient should contact their dental professional by themselves to try and resolve

Question 5

what is step 2

Answer 5

contact the complaints service who will work with patient and dental professional to reach a resolution
patient may need to obtain a second opinion or costed treatment plan that supports the complaint that treatment has failed

Question 6

what is step 3

Answer 6

if no resolution then arrange a panel meeting consisting of 2 lay members and a dental professional who will hear both sides of complaint and work towards facilitating an amicable resolution