Herzberg's Motivation Theory

Question 1

What is Herzberg’s Theory?

Answer 1

A two factor theory of motivation: there are motivators (factors that directly motivate people to work harder) and hygiene factors (factors that can demotivate if not present but do not actually make people work harder)

Question 2

What is the difference between motivators and hygiene factors?

Answer 2

Motivators: directly motivate employees to work harder

Hygiene factors: can demotivate employees if not present but do not make people work harder

Question 3

Identify three hygiene factors

Answer 3

• Pay
• Working environment
• Relationship with colleagues

Question 4

Identify two motivators

Answer 4

• Opportunities for promotion

- Job design (enlargement, enrichment, empowerment)

Question 5

Why is pay not a motivator?

Answer 5

Because employees will not feel valued if they are underpaid, so getting a basic pay and financial rewards don’t motivate employees and just keep them from becoming dissatisfied