Hospitality And Catering Provision Flashcards
(26 cards)
What is the primary goal of hospitality and catering provision?
To provide excellent service and satisfy customer needs.
True or False: Hospitality industry includes hotels, restaurants, and event planning.
True
Fill in the blank: A __________ is a business that provides lodging, meals, and other services to travelers.
hotel
What does ‘catering’ refer to?
The provision of food and drink services for events and gatherings.
Multiple choice: Which of the following is NOT a type of catering service? A) Buffet B) À la carte C) Fast food D) Fine dining
C) Fast food
What is the importance of customer feedback in hospitality?
It helps improve services and meet customer expectations.
True or False: The front of house staff is responsible for customer service and interaction.
True
What is ‘menu planning’?
The process of designing a menu that reflects the establishment’s theme and customer preferences.
Fill in the blank: __________ is the measure of how well a hospitality business meets customer expectations.
Quality
Multiple choice: What is a common type of event catered by hospitality businesses? A) Wedding B) Birthday C) Corporate meeting D) All of the above
D) All of the above
What does ‘health and safety’ ensure in hospitality and catering?
It ensures the safety of staff and customers in food preparation and service.
True or False: Hospitality businesses do not need to consider dietary restrictions.
False
What is the role of a chef in a catering service?
To prepare meals and oversee kitchen operations.
Fill in the blank: __________ refers to the set of practices to ensure food safety and hygiene.
Food safety
Multiple choice: Which of the following is a key factor in customer satisfaction? A) Price B) Quality of food C) Service speed D) All of the above
D) All of the above
What is the purpose of a ‘reservation system’ in hospitality?
To manage bookings and ensure availability for guests.
True or False: Marketing strategies are unimportant in the hospitality industry.
False
What is ‘event planning’ in the context of hospitality?
The process of organizing and coordinating events, including logistics and services.
Fill in the blank: __________ is the legal document that outlines the terms of service between a customer and a hospitality provider.
Contract
Multiple choice: Which of the following is a common beverage service in catering? A) Coffee B) Juice C) Alcohol D) All of the above
D) All of the above
What does ‘staff training’ ensure in hospitality operations?
It ensures employees are skilled and knowledgeable in service delivery.
True or False: Sustainability practices are becoming increasingly important in the hospitality industry.
True
What is ‘customer loyalty’ in the hospitality context?
The tendency of customers to return to a business due to positive experiences.
Fill in the blank: __________ is an important aspect of menu design that affects customer choices.
Presentation
