Hospitality Guide

Question 1

What does “MEO” stand for?

Answer 1

Marketing Event Order.

Question 2

If a guests is spilled on what is the proper way to handle it?

Answer 2

TAO has “Dry Cleaning Slips” just for this reason that will go to the guest on our behalf.

Question 3

If you have an issue that you would like to address with Human Resources, what is their email address?

Answer 3

LAHR@Taogroup.com

Question 4

What is the Lost and Found policy?

Answer 4

Lost and Found MUST be turned into a manager. A guest should never be told that we have their item, even if you personally tunied it in 2 minutes ago. If a guest inquires about a lost and found item, they should be directed to a manager, who will then check on the whereabouts of the item and facilitate its return.

Question 5

Do we have a waiting list for cancelled reservations?

Answer 5

We do not keep a waiting list for cancelled reservations. We encourage people to always call back for cancellations.

Question 6

How are glasses served?

Answer 6

Always serve glasses from the stem or bottom 50% of the glass. Never touch the rim of the glass with your hands.

Question 7

What does “SEO” stand for?

Answer 7

Special Event Order.

Question 8

What is the corkage fee policy?

Answer 8

The corkage fee is $35 per bottle for a maximum of two standard size bottles. Guests are not allowed to bring something that is already offered on our list.

Question 9

How are schedules posted?

Answer 9

Schedules will be posted via HotSchedules to all employees by their department managers.

Question 10

What type of food does TAO Los Angeles serve?

Answer 10

TAO Los Angeles features authentic Asian cuisine that includes Hong Kong Chinese, Japanese and Thai.

Question 11

What is a Flying Top?

Answer 11

Any top that goes over an existing table to make it bigger.

Question 12

What are the sister properties here in Los Angeles?

Answer 12

Beauty & Essex, Avenue, Luchini Pizza

Question 13

What is a “Bottle Walk Out”?

Answer 13

This is when a guest would like a bottle walked back to their hotel room. The server must bag a bottle in a to-go bag and it must be handed off to a security guard, not the actual guest.

Question 14

What kind of credit card payments do we accept?

Answer 14

American Express, MasterCard, Visa, Diners Club, Discover

Question 15

What is TAO’s address?

Answer 15

6421 Selma Avenue, Hollywood, Ca 90028

Question 16

What is it called when we place 2 round top tables together, each with 3 sides up and 1 side down?

Answer 16

A Bow Tie.

Question 17

How can shifts be swapped?

Answer 17

If you need to swap or sub out a shift, it must be entered into HotSchedules. Any shift “released” by an employee will still be said employee’s responsibility until the shift has been picked up by another eligible employeed and approved by management. Unnecessary overtime will not be allowed and therefore the sub could be denied.

Question 18

Where are headphones allowed?

Answer 18

No headphones allowed at any time.

Question 19

How many seats does the restaurant have?

Answer 19

304

Question 20

What is our policy on personal presentation regarding uniforms?

Answer 20

Uniforms must be clean - washed and wrinkle-free! Shirts should be tucked in at all times.

Question 21

For large parties at which number of guests must the Reservation Manager approve?

Answer 21

9 - 14

Parties of 15 or more are handled by our Events / Sales Department and will dine off a preselected menu.

Question 22

Which seat at a table is the first position?

Answer 22

When you apprach the table facing the Quan Yin, the guest directly to your left is SEAT #1

The seat numbers for all booths in the restaurant are as follows: the first person on the banquette to your left on the approach is SEAT #1.

If tables are pushed together to accommodate a large party, when you approach the table facing the Quan Yin, the guest at the head of the table to your left is SEAT #1.

Question 23

How many private dining rooms does TAO have?

Answer 23

4 Total

Tao has two Sky Boxes (east &west) that each accommadate up to 24 guests and on the bottom floor on each side of Quan Yin we have two private dining rooms that both can accommodate up to 12 guests.

Question 24

What is the 5/10 rule?

Answer 24

At 10 feet you acknowledge the guest.

At 5 feet you greet the guest.

Question 25

What is “The Bottle Thingy”?

Answer 25

A selection of after dinner cordials, digestives for the owners table or special guests of the venue.

Question 26

Do we have a cake charge for outside cakes?

Answer 26

Yes. $5 per person with a $25 maximum.

We do offer a variety of specialty cakes that need to be ordered 96hrs in advance with a credit card authorization. There is a 48hr cancellation policy for a full refund.

Question 27

Do we have a dress code?

Answer 27

Yes, we encourage smart, casual-elegant attire.

Question 28

When you hear “On The Fly” what does this mean?

Answer 28

That it is something needed with the upmost urgency.

Question 29

What does “Order Fire” mean?

Answer 29

Something that is being requested that the kitchen needs to fire right away. (No appetizer just straight Entree)

Question 30

What’s the difference between a comp and a void?

Answer 30

A void is applied to something that wasn’t produced or made.

A comp is applied to something that was produced and/or made.

Question 31

What’s the phone number to TAO Los Angeles?

Answer 31

323.593.7888

Question 32

What does 86 mean?

Answer 32

When we run out of a specific product, meaning it is unavailable for the night it is 86’d.