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SHRM-CP Exam > HR Competencies > Flashcards

HR Competencies Flashcards

1
Q

Group decision-making tool designed to analyze the forces favoring and opposing a particular change. A factor is weighted, and the factors on each side are summed compared.

A

Force-field analysis

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2
Q

Technique that progressively collects information from a group of anonymous respondents.

A

Delphi technique

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3
Q

Ability to take an international perspective, inclusive of other cultures’ views.

A

Global mindset

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4
Q

Right of a legal body to exert authority over a given geographical territory, subject matter, or persons or institutions.

A

Jurisdiction

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5
Q

Legal systems based on written codes (laws, rules, or regulations.)

A

Civil law

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6
Q

Ability to use information to gain a deeper understanding of an organization and make sound business decisions.

A

Business intelligence

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7
Q

Capacity to recognize, interpret, and behaviorally adapt to multicultural situations and contexts.

A

Cultural intelligence

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8
Q

Societies in which relationships have less history; individuals know each other less well and don’t share a common database of experience, so communication must be very explicit.

A

Low-context cultures

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9
Q

Constructing a message so that an audience sees communicated facts in a certain way and is persuaded to take certain action.

A

Framing

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10
Q

Concept that laws are enforced only through accepted, codified procedures.

A

Due process

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11
Q

Ratio of gross profit to net sales.

A

Gross profit margin

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12
Q

Business management software, that a company can use to collect, store, manage and interpret data from many business activities.

A

Enterprise resource planning (ERP)

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13
Q

Principles that guide decision making and behavior in an organization.

A

Code of conduct

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14
Q

Money an organization owes its vendors and suppliers.

A

Accounts payable

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15
Q

Money an organization’s customers owe the organization.

A

Account receivable

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16
Q

Statement of an organization’s ability to meet its current and short-term obligations, showing incoming and outgoing cash and cash reserves in operations, investments, and financing.

A

Cash flow statement

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17
Q

Presentation to management that establishes that a specific problem exists and argues for a proposed solution.

A

Business case

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18
Q

Statement of an organization’s financial position at a specific point in time, showing assets, liabilities, and shareholder equity.

A

Balance sheet

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19
Q

Data-sorting technique in which a group categorizes and subcategorizes data until relationships are clearly drawn.

A

Affinity diagramming

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20
Q

Concept that proposes that any organization operates within a complex environment in which it affects and is affected by a variety of forces or stakeholders who all share in the value of the organization and its activities.

A

Stakeholder concept

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21
Q

The benefit created when an organization meets its strategic goals; measure of usefulness, worth, or importance.

A

Value

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22
Q

Statistical method used to test the possible effects of altering the details of a strategy to see if the likely outcome can be improved.

A

Scenario/what-if analysis

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23
Q

Technique in which participants each suggest ideas through series of round and then discuss the items, eliminate redundancies and irrelevancies, and agree on the importance of remaining items.

A

Nominal group technique

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24
Q

Raw average of date that gives equal weight to all values, with no regard to other factors.

A

Unweighted mean

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25
Q

Type of analysis that starts with a result and then works backward to identify fundamental cause.

A

Root-cause analysis

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26
Q

Extent to which an organization’s agreements, dealings, information, practices, and transactions are open to disclosure and review by relevant persons,

A

Transparceny

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27
Q

Comparing the sizes of two variables to produce an index or percentage; commonly used to analyze financial statements.

A

Ratio analysis

28
Q

Ratio of net income (gross sales minus expenses and taxes) to net sales.

A

Net profit margin

29
Q

Extent to which a measurement instrument provides consistent results.

A

Reliability

30
Q

Statement that reports revenues, expenses, and profits for a specified period of time, for example, quarterly or annually.

A

Income statement

31
Q

Extension of the power of a country’s laws over its citizens outside that country’s sovereign national boundaries.

A

Extraterritoriality

32
Q

Visualization of the impact of change on productivity. When change is introduced, there is typically a decrease in productivity and then a gradual return to or, ideally, a surpassing of previous levels of productivity.

A

J curve

33
Q

In communication, structuring a message to include opportunities for correction or clarification. This requires two-way communication.

A

Feedback loop

34
Q

Data-sorting technique in which group members add related ideas and indicates logical connections, eventually grouping similar ideas.

A

Mind mapping

35
Q

Societies or groups characterized by complex, usually long standing networks of relationship; members share a rich history of common experiences, so the way they interact and interpret events is often not apparent to outsiders.

A

High-context cultures

36
Q

Amount of owners’ or shareholders’ portion of a business.

A

Equity

37
Q

Process in which negotiations aim for mutual gain, emphasizing the need to focus on the problem instead of personal difference and on mutually beneficial outcomes.

A

Principled negotiation

38
Q

Distance of any data point from the center of distribution when data is distributed in a “normal” or expected pattern.

A

Standard deviation

39
Q

Statistical method for identifying the degree of difference between planned and actual performance or outcomes.

A

Variance analysis

40
Q

Processing applications that store data in a multidimensional “cube,” which enable users to analyze data quickly in a variety of different ways.

A

Online analytical processing (OLAP)

41
Q

Legal system in which each case is considered in terms of how it related to legal decisions that have already been made; evolves through juridical decisions over time.

A

Common law

42
Q

Concept that stipulates that no individual is beyond the reach of the law and that authority is exercised only in accordance with written publicly disclosed laws.

A

Rule of law

43
Q

In communication, any factor that can disrupt the sending and receipt of a message.

A

Noise

44
Q

Components of a message apart from its words. This could include physical gestures and posture and vocal tones, volume, and speed.

A

Nonverbals

45
Q

The process by which an organization creates the product or service it offers to the customer.

A

Value chain

46
Q

Exchange of anything of value to gain greater influence or preference.

A

Bribery

47
Q

Statistical method that examines data from different points in time to determine if a variance is an isolated event or if it is part of a longer trend.

A

Trend analysis

48
Q

Group decision-making tool in which the group defines the characteristics of a successful decision and then scores each alternative against those criteria.

A

Multi-criteria decision analysis (MCDA)

49
Q

Extent to which measurement instrument measures what it is intended to measure.

A

Validity

50
Q

Ability to create connections or rapport with others.

A

Social intelligence

51
Q

Value that occurs most frequently in a set of data.

A

Mode

52
Q

Average score or value.

A

Mean

53
Q

Factors that initiate, direct, and sustain human behavior over time.

A

Motivation

54
Q

Process by which tow or more parties work together to reach agreement on a matter.

A

Negotiation

55
Q

Process of developing mutually beneficial contacts through the exchange of information.

A

Networking

56
Q

Basic beliefs, attitudes, values, behaviors, and customs shared and followed by members of a group, which give rise to the group’s sense of identity.

A

Culture

57
Q

Small group of invited persons who actively participate in a structured discussion, led by a facilitator, for the purpose of eliciting their input.

A

Focus group

58
Q

Communication technique to increase the engagement between communicators and their audiences. It involves two-way communication and attention to nonverbal signs that indicate interest and reactions to the message and speaker.

A

Active listening

59
Q

Financial, physical, and sometimes intangible properties an organization owns.

A

Assets

60
Q

Middle value in a range of values.

A

Median

61
Q

Situation in which a person or organization may benefit from undue influence due to involvement in outside activities, relationships, or investments that conflict with or have an impact on the employment relationship or its outcomes.

A

Conflict of interest

62
Q

Organization’s debt and other financial obligations.

A

Liabilities

63
Q

Average of date that adds factors to reflect the importance of different values.

A

Weighted mean

64
Q

Ability to be sensitive to and understand one’s own and others’ emotions and impulses.

A

Emotional intelligene (EI)

65
Q

Treatment of personal information that has been disclosed to another person or organization.

A

Confidentiality

SHRM-CP Exam (4 decks)

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