HRCI pt.1

Question 1

A specific description or statement of what a manager wants to achieve
  Objective
  Mission Statement
  Information sender
  Parking lot

Answer 1

Objective

Question 2

Actions by an employee that typically cause immediate termination
  Action plan
  Terminable acts
  Management
  Communication

Answer 2

Terminable acts

Question 3

A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures

Progressive disciplinary action
Empathy
Message context
Next steps

Answer 3

Progressive Disciplinary Action

Question 4

A conversation without prepared questions
  Commissions
  Crisis
  SWOT analysis
  Unstructured exit interview

Answer 4

Unstructured exit interview

Question 5

A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization
  SWOT analysis
  Objective
  Strategic priority
  Storming

Answer 5

SWOT Analysis

Question 6

Usually associated with a sales function and are a percentage of the money taken in on various types of sales
  Evacuation
  Management schedule
  Interfunctional team
  Commissions

Answer 6

Commissions

Question 7

A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed
  Budget
  Departmental/team objectives
  Interfunctional team
  Parking lot

Answer 7

Parking Lot

Question 8

A template used for creating weekly employee schedules
  Master schedule
  Evacuation
  Preventable crisis
  Vision Statement

Answer 8

Master Schedule

Question 9

A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
  Message channel
  Alternative
  Deployment chart
  Fair Labor Standards Act (FLSA)

Answer 9

Fair Labor Standards Act

Question 10

Team members can analyze and solve problems effectively together

Interfunctional team
Standard
Deployment chart
Performing

Answer 10

Performing

Question 11

Personal characteristics that are work-related

Message channel
Problem-solving meetings
Work styles
Wage

Answer 11

Work Styles

Question 12

Costs that management can control
  Norming
  Controllable costs
  Mission Statement
  Sales projections

Answer 12

Controllable Costs

Question 13

An estimate of future sales based on historical sales records and other information viewed as relevant by management

Mission Statement
Sales projections
Interpersonal communication
Accountability

Answer 13

Sales projections

Question 14

. An additional sum paid to an employee whose work is superior and whose services are valued
  Work styles
  Delegation
  Time-off request policy
  Merit pay

Answer 14

Merit Pay

Question 15

Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences
  Nepotism
  Unstructured exit interview
  Organizational communication
  Message context

Answer 15

Organizational Communication

Question 16

Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change
  Semivariable costs
  Deployment chart
  Team
  Communication

Answer 16

Semivariable Costs

Question 17

A report written by management reiterating the problem and its solution
  Work styles
  Shift leaders
  Agenda
  Documentation

Answer 17

Documentation

Question 18

The person for whom the communication is intended
  Informal communication
  Budget
  Information receiver
  Goal

Answer 18

Information Receiver

Question 19

A meeting between the employer and employee when the employee leaves the company
  Brainstorming meetings
  Exit interview
  Merit pay
  Standard

Answer 19

Exit Interview

Question 20

A question or situation that needs an answer or a solution

Problem
Planning
Wage
Standard

Answer 20

Problem

Question 21

Occurs when an employee - of his or her own free will - decides to leave an organization

Voluntary termination
Unpreventable crisis
Evacuation
Personal treatment

Answer 21

Voluntary termination

Question 22

Formulating the details of a meeting beforehand so you and the participants know what should occur during it

Planning
Departmental/team objectives
Nepotism
Certification

Answer 22

Planning

Question 23

Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how

Organizational goals
Motivators/Satisfiers
Directing
Documentation

Answer 23

Directing

Question 24

Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how

Organizational goals
Motivators/Satisfiers
Directing
Documentation

Answer 24

Directing

Question 25

A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially Stress Action plan Accountability Unpreventable crisis

Answer 25

Stress

Question 26

Providing encouragement - listening more than telling - and promoting team discussions ``` Supporting Team Formal communication Cross-functional team Departmental/team objectives ```

Answer 26

Supporting

Question 27

A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects Stress Management Mission Statement Departmental/team objectives Debrief meeting

Answer 27

Stress Management

Question 28

Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity Unpreventable crisis Delegation Workplace Ethics Networking

Answer 28

Delegation

Question 29

Someone who can play the role of a wise advisor for you Formal communication Certification Problem-solving meetings Mentor

Answer 29

Mentor

Question 30

``` The ability to attend closely to what another person is saying to capture the essence of a message being communicated Listening Favoritism Problem-solving meetings Controllable costs ```

Answer 30

Listening

Question 31

Employees who have the ability to perform more than one job on a regular basis within a foodservice operation Floaters Documentation Problem-solving meetings Listening

Answer 31

Floaters

Question 32

Refers to the need to exercise leadership and apply authority over others Unstructured exit interview Vision Statement Control Communication

Answer 32

Control

Question 33

The process of removing customers and employees from the premises when a crisis occurs Evacuation Directing Brainstorming Listening

Answer 33

Evacuation

Question 34

Refers to the need to exercise leadership and apply authority over others Unstructured exit interview Vision Statement Control Communication

Answer 34

Control

Question 35

Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards Professionalism Teamwork Internal communication Family and Medical Leave Act (FMLA)

Answer 35

Professionalism

Question 36

``` A group of individuals who operate as a unit for an assigned task or goal Stress Information sender Wage Team ```

Answer 36

Team