HUF_HAS_2 Flashcards by Felix Schüßler

What is the main reason why Human Factors are important in ATM?
1) It is a means of mitigation risks
2) Because of the fast technical evolution
3) Because the ATSEP work has become more recognizable in the recent years

1) It is a means of mitigation risks

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Active failiure related to human error is…

An error which has immediate and direct impact towards the system

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Human errors can be classified as …
1) Violation
2) Slips
3) Mistakes
4) Lapses
5) At risk behaviour
6) System failures

1) Violation
2) Slips
3) Mistakes
4) Lapses

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Human factors include:
1) Soft skills
2) Human resources
3) Physical, psychological and social factors affecting everyday work
4) Human performance, capabilities and limitations

1) Soft skills
3) Physical, psychological and social factors affecting everyday work
4) Human performance, capabilities and limitations

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What is meant by the term system regarding human factors?
1) An assembly of elements connected in an organized way
2) An assembly of technical equipment connected in an organized way
3) Human factors
4) Human factors, hardware and software

1) An assembly of elements connected in an organized way

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What is included in the term “system” in relation to human factors?
1) People
2) Procedures
3) Contracts
4) Equipment
5) Software development
6) Collaboration

1) People
2) Procedures
4) Equipment

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What best describes the shell model?
1) A model for data transmissions modes transmitting data over VHF
2) A model describing mutual interaction among environment, technical and human factors
3) A model describing the relationship between ATC Supervisor and ATCO

2) A model describing mutual interaction among environment, technical and human factors

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What are interfaces shown by the SHELL Model that have an impact on safety:
1) Liveware – liveware
2) Liveware – shareware
3) Software – hardware
4) Liveware – environment
5) Liveware – hardware
6) Liveware – software

1) Liveware – liveware
4) Liveware – environment
5) Liveware – hardware
6) Liveware – software

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The human factors conceptual SHELL-Model includes:
1) Liveware
2) Hardware
3) Software
4) Malware
5) Environment

1) Liveware
2) Hardware
3) Software
5) Environment

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Does the time of the day impact human performance?
1) Yes
2) No

1) Yes

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Which of the following factors affect personal and team performance?
1) Working knowledge and skills
2) Psychological and medical factors
3) Organizational and social factors
4) Communication
5) Stress and human error

1) Working knowledge and skills
2) Psychological and medical factors
3) Organizational and social factors
4) Communication
5) Stress and human error

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What is the importance of maintaining professional knowledge?
1) It ensures the knowledge and skills are current and relevant
2) It supports maintaining safety
3) If the ATSEP is experienced, there is no need to maintaining professional knowledge and skills
4) It addresses shortcomings of professional knowledge and skill
5) It increases the risk of fatigue

1) It ensures the knowledge and skills are current and relevant
2) It supports maintaining safety
4) It addresses shortcomings of professional knowledge and skill

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What is the impact of not maintaining professional knowledge and skills?
1) It may have an impact on efficiency and safety
2) There is no risk
3) It impacts only effectiveness and cannot impact safety

1) It may have an impact on efficiency and safety

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Non-technical skills relate to:
1) The ability to receive and possess information
2) Unnecessary knowledge which in longterms reduce bla bla bla
3) The ability to focus and make decisions
4) The ability to avoid responsibility and workload
5) Better communication with others

1) The ability to receive and possess information
3) The ability to focus and make decisions
5) Better communication with others

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Non-technical skills play a role in…
1) Only contributing safety
2) Only are statistically analyzes
3) In nearly every working situation

3) In nearly every working situation

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What does the term motivation mean?
1) The science concerned with the fit between people and their work
2) Internal and external factors that stimulate desire and energy in people
3) The study of how humans behave

2) Internal and external factors that stimulate desire and energy in people

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Which of the following can affect team performance?
1) Team composition
2) Motivation
3) Size of the team
4) Team internal relationships
5) Working environment

1) Team composition
2) Motivation
3) Size of the team
4) Team internal relationships
5) Working environment

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The behavior based on Rasmussen Modell Framework deals with…
1) Skill based behavior
2) Rule based behavior
3) Knowledge based behavior
4) Maintenance based behavior

1) Skill based behavior
2) Rule based behavior
3) Knowledge based behavior

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The usual common capacity limit of short-term memory is…
1) 1+3
2) 10+2
3) 7+-2
4) 12+-2
5) 15+-2

3) 7+-2

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The power of knowledge-based behavior is…
1) The ability to deal with novelties
2) The ability to deal with unexpected situation
3) Creativity and flexibility
4) The ability to always find a correct solution
5) Active problem solving

1) The ability to deal with novelties
2) The ability to deal with unexpected situation
3) Creativity and flexibility
5) Active problem solving

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What are the typical effects of fatigue?
1) Increase concentration and reaction time
2) Decrease conflict potential of the individual when performing duties at a workplace
3) Impaired judgement
4) decreased effectiveness and flexibility

3) Impaired judgement
4) decreased effectiveness and flexibility

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Select the effects of fatigue on human performance
1) increased reaction time
2) impaired ability to handle complex situations
3) focus limited to single task for elements
4) reduced audio-visual scans
5) increased attention

1) increased reaction time
2) impaired ability to handle complex situations
3) focus limited to single task for elements
4) reduced audio-visual scans

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Select the effects of fatigue on human performance
1) accurate recall of operational events
2) withdrawn mood
3) less awareness and poor performance
4) timing errors in response sequences
5) feeling of insecurity

2) withdrawn mood
3) less awareness and poor performance
4) timing errors in response sequences
5) feeling of insecurity

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Signs of fatigue in self and in others
1) slower reaction time
2) higher concentration
3) impaired memory
4) higher performance
5) higher unverständlich (in……bility)

1) slower reaction time
3) impaired memory
5) higher unverständlich (in……bility)

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Effects of fatigue can be reduced 1) Supporting a good work life balance 2) Adjusting stuffing balance 3) Monotonous work 4) Sleep management 5) Inappropriate job or task

1) Supporting a good work life balance 2) Adjusting stuffing balance 4) Sleep management

What does the term health mean? 1) A target status humans archiving knowledge and skills 2) Unit used to measure human factors 3) Status of physiological, mental and social well being

3) Status of physiological, mental and social well being

Identify the principal components of the health triangle in relation of fatigue and fitness 1) Social component 2) Mental 3) Physical 4) Environment

1) Social component 2) Mental 3) Physical

Regular physical activities can lead to 1) Better thinking learning and judgement skills 2) Fatigue and the reduction of technical ability 3) Reduced risk of depression 4) Shorter lifetime 5) Better sleeping

1) Better thinking learning and judgement skills 3) Reduced risk of depression 5) Better sleeping

What are possible actions to prevent and resolve a lack of personal fitness? 1) Physical and mental activities 2) Consuming dangerous substances 3) Sufficient sleep 4) Social balance 5) Overwhelming workload and generate stress 6) Healthy diet

1) Physical and mental activities 3) Sufficient sleep 4) Social balance 6) Healthy diet

Which way can psychoactive substances influence the human being? 1) Raised blood pressure 2) Increased heart rate 3) Increased respiration rate 4) Improved sleep patterns 5) Increased awareness 6) Reduced blood pressure

1) Raised blood pressure 2) Increased heart rate 3) Increased respiration rate 6) Reduced blood pressure

What are the potential risks of regular use of psychoactive substances? 1) Extension of the body power 2) Negative influence on the nervous system 3) Physical drug addiction 4) Psychical/psychological drug addiction 5) Improved working performance

2) Negative influence on the nervous system 3) Physical drug addiction 4) Psychical/psychological drug addiction

What should be considered with respect to the work environment? 1) Ergonomics 2) Temperature and humidity 3) Workspace 4) Noise

1) Ergonomics 2) Temperature and humidity 3) Workspace 4) Noise

What are the basic needs of people at work? 1) Balance between working time and rest periods 2) Restaurant 3) Just culture policy 4) Adequate parking space 5) Positive working environment 6) Balance between individual ability and workload

1) Balance between working time and rest periods 5) Positive working environment 6) Balance between individual ability and workload

Key factors for low job satisfaction 1) Poor Company policy and administration 2) Opportunity to progress technical knowledge and skills 3) Poor working condition 4) Poor interpersonal relationships 5) Autonomy at work 6) Excessive supervision

1) Poor Company policy and administration 3) Poor working condition 4) Poor interpersonal relationships 6) Excessive supervision

Which of the following are the objectives of TRM? 1) Minimize the impact of teamwork related errors 2) Mediation for interpersonal disputes 3) Reduces the consequences of unavoidable errors 4) Apportioning blame 5) Prevent teamwork related incidence affecting performance

1) Minimize the impact of teamwork related errors 3) Reduces the consequences of unavoidable errors 5) Prevent teamwork related incidence affecting performance

What characterizes a good team leader? 1) Involve the team members in important decisions 2) Intolerance towards individuals 3) Delegate tasks 4) Keep team members informed 5) Can deal with difficult conversations 6) Poor cooperation

1) Involve the team members in important decisions 3) Delegate tasks 4) Keep team members informed 5) Can deal with difficult conversations

What is the correct order of the stages of team development? 1) Norming-Forming-Storming-Performing 2) Forming-Storming-Norming-Performing 3) Storming-Forming-Norming-Performing 4) Performing-Storming-Forming-Norming

2) Forming-Storming-Norming-Performing

Conflicts in a team may have a negative effect on 1) Communication internally and externally 2) Cooperation with others 3) Only those directly involved in a conflict 4) Decision making 5) Effectiveness 6) Situational awareness

1) Communication internally and externally 2) Cooperation with others 4) Decision making 5) Effectiveness 6) Situational awareness

What are the usual reasons for a conflict? 1) Clear hierarchy 2) Unfair treatment 3) Escalation of arguments 4) Weak definition of responsibility 5) Clear role of the leader

2) Unfair treatment 3) Escalation of arguments 4) Weak definition of responsibility

What are effective communication strategies to prevent a conflict? 1) Ignore the real issue 2) Avoid killer phrases 3) Speak in third person 4) Avoiding accusations 5) Active listening

2) Avoid killer phrases 4) Avoiding accusations 5) Active listening

Which statements (*unreadable* lead to) a human conflict? 1) Communication about conflict must be avoided so no one can be blamed 2) Conflicts need to be discussed and communicated open to solve them 3) The best way to solve a conflict is to avoid it

2) Conflicts need to be discussed and communicated open to solve them

What are the key principles of good written reports? 1) The record should be clear and accurate 2) Information must be in chronological order 3) Actions and decisions must be reported 4) Recalls must differentiate between fact and hypothesis 5) Reports must be in electrical form

1) The record should be clear and accurate 3) Actions and decisions must be reported 4) Recalls must differentiate between fact and hypothesis

Percentage of non-verbal communication? 1) > 10% 2) > 50% 3) > 30%

2) > 50%

Non-verbal-communication makes 1) A major part of communication 2) The least important part of communication 3) The most important part of communication

1) A major part of communication

How can a clear communication between a technical and non-technical person be archived? 1) Detailed level of information choosing according to the receiver’s level of understanding 2) By using appropriate language 3) By only using technical specific jargon 4) Using appropriate translation of terms and abbreviation

1) Detailed level of information choosing according to the receiver’s level of understanding 2) By using appropriate language 4) Using appropriate translation of terms and abbreviation

Possible sources of stress 1) Environment 2) Emotional problems 3) Lack of job satisfaction 4) Workload 5) Good well-being

1) Environment 2) Emotional problems 3) Lack of job satisfaction 4) Workload

Was trägt zu Fehlern bei? 1) Physiological disabilities 2) Poor use of volume for the environment 3) Lack of emphasis of importance and urgency 4) Poor use of pace and tone 5) Active listening 6) Use of common language

1) Physiological disabilities 2) Poor use of volume for the environment 3) Lack of emphasis of importance and urgency 4) Poor use of pace and tone

Was macht ein gutes Team aus? 1) Vertrauen 2) Ideen/Neues wilkommen heißen 3) klare Aufgaben Verteilung 4) Motivation 5) Anerkennung und Feedback

1) Vertrauen 2) Ideen/Neues wilkommen heißen 3) klare Aufgaben Verteilung 4) Motivation 5) Anerkennung und Feedback

Which of the following are barriers for non-verbal communication? 1) Distractions 2) Language difficulties 3) Fatigue 4) Interruptions 5) Intelligence and clarity 6) Bad visibility

1) Distractions 3) Fatigue 4) Interruptions 6) Bad visibility

Technical communication can be more effective and efficient by 1) Always using acronyms and abbreviations 2) Using mutually understood acronyms and abbreviations 3) Using mutually understood technical jargon 4) Understanding the audience

2) Using mutually understood acronyms and abbreviations 3) Using mutually understood technical jargon 4) Understanding the audience

Stressors: 1) Are causing the release of stress hormones 2) Can be unusual situations 3) Trigger exact the same reaction in all people 4) Are stimuli which cause physical and psychical stress

1) Are causing the release of stress hormones 2) Can be unusual situations 4) Are stimuli which cause physical and psychical stress

Which of the following are appropriate measure to manage stress? 1) Drinking alcohol 2) Requesting assistance from colleagues/asking for help 3) Delegating tasks 4) Prioritization 5) Exercises 6) Ignore the situation

2) Requesting assistance from colleagues/asking for help 3) Delegating tasks 4) Prioritization 5) Exercises

Was gehört in einen schriftlichen Bericht? 1) Wer ist der Autor? 2) Was ist passiert? 3) Hypothesen und Fakten müssen klar gekennzeichnet (unterscheidbar) sein

1) Wer ist der Autor? 2) Was ist passiert? 3) Hypothesen und Fakten müssen klar gekennzeichnet (unterscheidbar) sein

What is CISM? 1) Training for incident prevention 2) Stress management to prevent the occurrence of critical incidents 3) An investigation process to determine the contribution of stress level to the incident 4) Structured assistance for a normal reaction to an abnormal situation 5) Debriefing

4) Structured assistance for a normal reaction to an abnormal situation 5) Debriefing

The James-Reason-Swiss-Cheese-Modell includes 1) Traffic grows 2) People, procedures, equipment hazards and barriers 3) Latent conditions under which humans work 4) Active system failures

2) People, procedures, equipment hazards and barriers 3) Latent conditions under which humans work 4) Active system failures

What is the classification of human errors according to Rasmussen? 1) Errors are based on rule violation, poor physical status 2) Errors are based on lack of sleep and violation of rules 3) Errors are skill based, rule based, and knowledge based

3) Errors are skill based, rule based, and knowledge based

Human errors can be classified as 1) Violation 2) System failures 3) AT Risk behavior 4) Lapses 5) Mistakes 6) Slips

1) Violation 4) Lapses 5) Mistakes 6) Slips

Which of the following statements are correct? 1) Human errors always occur systematically 2) Conditions under which human errors occur can be predictable 3) Human error can be cause for accidence 4) Human error may be a symptom of deeper problems 5) Human error is the end of an occurrence investigation 6) Experienced people do not commit human error

2) Conditions under which human errors occur can be predictable 3) Human error can be cause for accidence 4) Human error may be a symptom of deeper problems

Rule based mistakes can be divided into 1) Wrong application of good rules 2) Wrong application of bad rules 3) Slips and lapses 4) Exceptional and routine violations

1) Wrong application of good rules 2) Wrong application of bad rules

What is most affected by electromagnetic radiation? 1) Nervous system 2) Eyes 3) Stomach

1) Nervous system

Which of the followings are potential hazard to health and safety within CNS/ATM? 1) Working near rotation parts 2) Working with electricity 3) Exposure to chemical substances 4) Preparing maintenance reports 5) Exposure to RF Radiation

1) Working near rotation parts 2) Working with electricity 3) Exposure to chemical substances 5) Exposure to RF Radiation

Which is an independent non-governmental international organization, publishing international standards for almost every industry? 1) ICAO 2) EASA 3) ISO

3) ISO

Select the bodies which issue standards regarding health and safety 1) CENELEC 2) ISO 3) ILO

1) CENELEC 2) ISO 3) ILO

Which of the following is not the personnel protective equipment (PPE)? 1) Protective gloves 2) Fire extinguisher 3) Goggles

2) Fire extinguisher

Does electrical and electronic equipment have to be separated from other disposal items? 1) Yes, to avoid contamination 2) Yes, it is a waste source of raw material which can be recycled 3) No, it´s not necessary

1) Yes, to avoid contamination 2) Yes, it is a waste source of raw material which can be recycled

What are the principles of WEEE (Waste of Electrical and Electronic Equipment)? 1) Consumers return their WEEE free of charge 2) Separation of disposal items for collection 3) Exporting to a third party for a direct reuse of equipment

1) Consumers return their WEEE free of charge 2) Separation of disposal items for collection

Is there an existing European regulation for electronic device disposal? 1) Yes 2) No

1) Yes

Stress Symptoms 1) body 2) feelings 3) behaviour

1)body 2) feelings 3) behaviour

What is stress?

a normal reaction to a an abnormal situation

Womit können Feuerlöscher gefült sein? 1) Powder 2) Propan 3) Water 4) Foam 5) Oxygen 6) C02

1) Powder 3) Water 4) Foam 6) C02

Which of the following are steps of CISM interventions? 1) Debriefing 2) Defusing 3) Follow-up 4) Decomissioning 5) Detox

1) Debriefing 2) Defusing 3) Follow-up

HUF_HAS_2 Flashcards

(71 cards)