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Flashcards in Human Relations Deck (48)
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1

What is the difference between effective and efficient?

Effectiveness is doing the right thing and efficient is doing things right.

2

What are the factors affecting behavior?

1. Physiological Influences
2. Learning Influences
3. Cognitive Influences
4. Socialbiological Influences
5. Cultural Infuences

3

What are morals?

Religious teachings, family beliefs, or cutural factors

4

What are values?

Values are concepts that si the way we live. Honesty, fairness, ect..

5

Leaders are people who get others to do things, who show support for causes, or who actively demonstrate beliefs in principles in which they believe

Statement

6

What are the two types of distances?

Social and psychological distance

7

Which distance is based largely on the recognition of differences in influence and authority

Physiological

8

What are the 5 problem people

1. Sniper
2. Complainer
3. Exploder
4. Know it all
5. Passive

9

What is contractual trust?

Is based on the assumption that other people will uphold their responsibilities

10

What are challenges facing organizations

1. use of technology and problems from technology
2. Changing attitudes and motivation of employees
3. Increasing costs and economic uncertainies
4. Changes in consumer demand and competition

11

What are actions to meet challenges?

1. Open communication
2. Creative and flexible planning
3. Cooperative action with employee commitment
4. Adaption to changin conditions

12

What is the bureaucratic model?

The model stresses rigorous chain of command, specialization, procedures and rules, technical competence and impersonality.

13

What are 3 elements to a message

1. Source
2. Message
3. Receiver

14

What is encoding

The process by which an individual's ideas are converted into symbols tha make a message

15

What is decoding

Decoding is the process of interpreting sumbols contained in a message by determining what the symbols refer to.

16

On average, how much does an individual retain of a converstation?

50 %

17

What is the study of body movements and the visual aspects of behavior

Kinesics

18

What is the study of how individuals structure and ues of space or spatial relations?

Proxemics

19

What is the nonverbal communication with the use of time?

Chronemics

20

What is the term used for when its concerned with how something is said rather than what is said?

Paralanguage

21

Object language such as artifacts is what?

communication resulting from the display of material things. clothes, furniture, cars...ect

22

What is power oriented approach

management controls information in the organization. with a power oriented approach, communication problems are frequently major causes of poor performance

23

What is a achievment oriented approach?

assumes that effective communication is a necessary part of productive work.

24

Face to face communication uses multiple channels of communication

Statement

25

What are the 3 goals when approaching face to face interactions?

1. Obtain information
2. To give information
3. To establish a relationship of trust and confidence

26

List the 6 steps in effective communication.

1. Establish a specific purpose
2. Decide using who, what, whom, where
3. Consult with others
4. Consider setting and timing
5. Follow through & obtain feedback
6. Support words with action

27

What is power-oritneted approach

Assues that management alone regulates and controls the flow of information.

28

Achievement-oriented approach is

information communicated to employees through the job and involvement with management

29

Personal Power Style

Try to be dominant. Managers can be over bearing

30

Institutional Power is

concerned with organizational problems and actions that will result in attaining orgniational objectives

31

Permissive Leadership is hands off. Lets the group establish own objectives. Usually is a mess

Statement

32

The autocratic leader llows group members little to no voice in decisions. Tend to use fear as a base

Statement

33

The path goal theory is how well the leader clarifies the path to the desired rewars and makes rewards dependent on the effective performance

Statement

34

What is two dimensional leadership

Compares job structure to employee consideration

35

What is the leadership Theory

Based on the belief that there is no singel best style

36

What are the 4 contemporary leadership styles?

1. Charismatic
2. Transformational
3. Transactional
4. Symbolic

37

What is charismatic leadership

Inspires follower loyality and creates an enthusiastic vision others trive to follow

38

What is transformational leadership

Depends on continuous learning. Innovation and change within the organization

39

What is transactional leadership

Involves an exchange between the leader and followers in which the followers perform tasks in exchange for rewards

40

What is symbolic leadership

Bases theory on a strong organizational culture that holds common values and beliefs. Employees have faith in their leadership

41

Theory Z says

involved workers are the key to productivity
2. Workers are automomonusly becasue they are trust worthy
3. Close relationship between work and social life

42

What type of leadership is based on the situation

Situational Leadership

43

What is the leadership continuum Theory

By Tanenbaum / Shmidt. Says it detemines which leadership style a leader should applyto a situation. Move along coninuum from one extreme to another. Autocratic vs. democratic

44

What is Path Goal Theory

By Robert House... Based on employees goal of the employers foals and objectives. Uses Directive, Supportive, Particiaptive and Achievement Oriented

45

What is Principle Centered Leadership

Stephen Covey... Focuses on the use of basic values to lead an organization. the leader use core values to make decisions and create policy

46

What are the 5 leadership levels

1. Capable Individual
2. Contributing Team Member
3. Competent Manager
4. Effective Leader
5. Executive

47

What is the social change model

Value based model that places services at the core for change

48

What is the alpha leadership model

By Deering... The leader involves followers in the process of accomplishing a goal within the limits of the system. includes 4 elements leader, follower,system, and goal