Human Resource Management

Question 1

Human resource management

Answer 1

Is the process of making the most efficient use of an organisations employees

Question 2

Delayering

Answer 2

Is a reduction in number of levels of hierarchy within an organisational structure

Question 3

Teamworking

Answer 3

Process of breaking down of large production into small units and using groups of employees to complete these tasks

Question 4

Workforce Plan ( Human resource plan )

Answer 4

Assesses the current workforce and actions necessary to meet the businesses future labour needs

Question 5

Labour turnover

Answer 5

Is the percentage of a business workforce that leaves a business over a given time period ( 1 year )

Question 6

Recruitment and selection

Answer 6

Is the process of filling an organisations job roles by appointing new staff

Question 7

Job description

Answer 7

List of suites and responsibilities that are associated with a particular job

Question 8

Employment contract

Answer 8

Is a legal agreement between an employer and an employee setting forth the terms and conditions of the employment contract

Question 9

Business culture

Answer 9

Is the attitudes, values and beliefs that normally exist within an organisation

Question 10

Dismissal

Answer 10

Occurs when an employer terminated the employee’s contract

Question 11

Redundancies

Answer 11

Take place when an employee is dismissed because a job no longer exists

Question 12

Employee welfare

Answer 12

Covers a wide range of facilities that are essential for the well being of a business employees

Question 13

Employee morale

Answer 13

Is the satisfaction felt by employees within a workplace

Question 14

Work life balance

Answer 14

Obligations placed on employees that determine the amount of time spent on work related activities

Question 15

Diversity

Answer 15

Recognising the differences between individual employees and also the differences that may exist between groups of employees

Question 16

Equality

Answer 16

The circumstance in which all people are equal particularly in relation to rights and opportunities in the workplace

Question 17

Training

Answer 17

Is the process whereby an individual acquires related skills and knowledge to their role

Question 18

Development

Answer 18

Refers to activities designed to increase employees skills, education, knowledge, and abilities in the workplace

Question 19

Delegation

Answer 19

Passing authority down the organisation hierarchy. ( only genuine if control is given )

Question 20

Intrapreneurship

Answer 20

Occurs when individuals within organisations are being entrepreneurial ( taking risks and generating new ideas)

Question 21

Multi skilling

Answer 21

Exists when employees have the skills to carry out several roles with an organisation

Question 22

Trade union

Answer 22

Organisation of workers to protect and improve the economic position and working conditions of its members

Question 23

Collective bargaining

Answer 23

Is negotiation between employers and representatives of employees ( trade union officials )

Question 24

Motivation

Answer 24

The factors that arouse, maintain and channel behaviour towards a goal

Question 25

Absenteeism

Answer 25

Describes a situation in which an employee is absent from work without a good reason

Question 26

Human needs

Answer 26

The elements required for survival. And good mental and physical health

Question 27

School of thought

Answer 27

Are individuals and groups who hold similar views on particular matters, ( motivating employees )

Question 28

Piece rate

Answer 28

Is a system whereby employees are paid according to the quantity of product they produce

Question 29

Division of labour

Answer 29

Is breaking down production into series of small tasks, carried out repetitively by unskilled employees

Question 30

Hierarchy of needs

Answer 30

Is a theory that employees have successive requirements that can be fulfilled through work

Question 31

Hygiene factors ( maintenance factors )

Answer 31

Are a group of influences that may result in employee dissatisfaction at work

Question 32

Motivators

Answer 32

Factors such as a promotion which may have positive influences on how people work

Question 33

Performance related pay

Answer 33

Exists when some part of employees pay is linked to the achievement of targets at work

Question 34

Variable pay

Answer 34

Is a reward for working, that is based on employee’s performance or results judged against some targets

Question 35

Fringe benefits or Perks

Answer 35

Any extras an employee receives as part of their reward package

Question 36

Job redesign

Answer 36

Means changing a group of tasks which make up a specific job

Question 37

Job enrichment

Answer 37

Is when employees jobs are redesigned to provide them with more challenging and complex tasks (Vertical loading )

Question 38

Job enlargement

Answer 38

Giving an employee more duties of a similar level of complexity ( horizontal loading )

Question 39

Job rotation

Answer 39

Is regular switching of employees between tasks or jobs

Question 40

Empowerment

Answer 40

A series of actions designed to give employees greater control over their working lives

Question 41

Job design

Answer 41

Is the process of grouping together individual tasks to form complete jobs

Question 42

Employees participation

Answer 42

Is the involvement of employees in the process of decision making within a business

Question 43

Leadership

Answer 43

Includes the functions of ruling, guiding and inspiring others in pursuit of a target

Question 44

Management

Answer 44

Is planning, organising, directing and controlling all or part of a business

Question 45

Autocratic management

Answer 45

Exists when managers keep control of information and make major decisions alone

Question 46

Paternalistic management

Answer 46

Is a style in which managers take decision making in what they believe is within best interests for a business

Question 47

Democratic management

Answer 47

Occurs when information is shared and team members participate in decision making together

Question 48

Laissez faire

Answer 48

Is when the manager allows subordinates freedom to make their own decisions