Organisational Structuee

Question 1

Organisational structure

Answer 1

Is the way in which a business is arranged to carry out its activities

Question 2

Authority

Answer 2

Is the power to control situations or the decisions and actions of others

Question 3

Responsibility

Answer 3

Is the duty to complete a task and to be accountable for your actions

Question 4

Matrix organisational structure

Answer 4

Uses teams of employees with suitable skills drawn from across the normal departments to respond to the businesses needs

Question 5

Intrapreneurship

Answer 5

Takes place when individuals come up with new ideas within their division or team or unit and follow them through

Question 6

Empowerment

Answer 6

Is a series of actions designed to give employees greater control over their working lives

Question 7

Levels of hierarchy

Answer 7

Refers to the number of layers of authority within tan organisation. ( number of layers between boss and starter employee )

Question 8

Delayering

Answer 8

Is the reduction of levels of hierarchy within an organisational structure

Question 9

Chain of command

Answer 9

Is the line of communication and authority existing within a business. ( shop floor employee - supervisor - manager etc )

Question 10

Span of control

Answer 10

Is the number is subordinates directly responsible to a manager

Question 11

Centralised

Answer 11

Is when decision making comes from one person of high authority within a business

Question 12

Decentralised

Answer 12

Organisations give greater decision making power to employees further down the organisational structure

Question 13

Labour productivity

Answer 13

Measures the relationship between the amount of labour used in production and the quantity of outputs of goods and services

Question 14

Knowledge management

Answer 14

Is the process of identifying maintaining and effectively using an organisations resources of knowledge

Question 15

Line managers

Answer 15

Have authority over specified people within the organisation

Question 16

Staff managers

Answer 16

Have responsibility for support functions within the business such as information technology systems

Question 17

Communication

Answer 17

Is the exchange of information between people

Question 18

Feedback

Answer 18

Is a response to communication that may confirm receipt and comprehension

Question 19

Effective communication

Answer 19

Occurs when info is passed on to other people or groups and feedback is received, confirming communication has been understood

Question 20

Annual report

Answer 20

Is a comprehensive account of a company’s activities during the trading year that has just finished

Question 21

One way communication

Answer 21

Takes place when info is passed within a single direction in the organisation with no feedback taking place

Question 22

Two way communication

Answer 22

Exists when info is passed up the organisational structure as well as down it

Question 23

Vertical communication

Answer 23

Is the exchange of info between individuals or groups who are at different levels within the organisation

Question 24

Horizontal communication

Answer 24

Involves individuals or groups at the same levels of hierarchy within the business exchanging info

Question 25

Teleworking

Answer 25

Is working from home or remotely while using technology to communicate with employers and colleagues

Question 26

Formal communication

Answer 26

Is the exchange of information and ideas within and outside a business using official channels ( annual greeting meetings )

Question 27

Informal communication

Answer 27

Is the exchange of info and ideas using unofficial channels

Question 28

Contingency theory

Answer 28

Of leadership considers the context of leadership and the impact of the situation on the leaders success

Question 29

Emotional intelligence

Answer 29

Is the capacity for recognising our own feelings and those of others for motivating ourselves and for managing emotions well in ourselves and in our relationships

Question 30

Flexible workforces

Answer 30

Exists when business place less reliance upon permanent full time employee and make greater use of other forms of employment such as part time

Question 31

Temporary workers

Answer 31

Have employment contracts that only exists for specific period of time ( 6 months )

Question 32

Part time staff

Answer 32

Work less than a full time week for example 20 hours a week

Question 33

Job sharing

Answer 33

Is a flexible form of working in which two people work part time to completer the work of one full time employee

Question 34

Annualised hours

Answer 34

Operate when an employer states the number of hours employees must work over a whole year. ( Weekly hours can be varied)

Question 35

Zero hour contract

Answer 35

Exists when an employer does not have to offer the employee any fixed hours of work and the employee does not have to accept the hours offered

Question 36

Flexitime

Answer 36

Is a way of working which allows employees to fit their working hours around their individual circumstances

Question 37

Shift working

Answer 37

Is an employment practice in which different groups of workers are employed at the same place of work but at different times of the day o ensure continuous production

Question 38

Compresses working hours

Answer 38

Is an employment practice when someone normally works full time but in fewer than normal number of days per week