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Human Resource Management within a Business environment Flashcards

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1
Q

Define Human Resource Management Objectives.

A

Involves the setting of objectives in the same way that other functional areas of the business require them

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2
Q

How should Human Resource Objectives be set?

A

Need to be set in alignment with other business objectives

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3
Q

What can unclear human resource objectives lead to…

A

Creates problems like… ⁃ Lack of employees with the right skill set, lead to use of agency staff ⁃ Lead to reputation problems as cash flow problems ⁃ Could lead to legal issues if objectives are not set in alignment with legislation

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4
Q

Why a business needs to set clear Human Resource Objectives?

A

Enables overall objectives of the business to be achieved and for change to be successfully implemented

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5
Q

What is the importance of a human resource strategy to meet the needs of a business?

A

⁃ Ensuring the right number of staff are employed is vital to avoid a high staff turnover as well as meeting consumer needs ⁃ Appropriate skill level and number of employees means that the business can work efficiently which will positively effect stakeholders

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6
Q

Factors that affect Human Resources objectives.

A

⁃ Changing needs of the business - change in sales trends means business may produce more of one product and will therefore need more of a certain skill set ⁃ When staff leave they have to be replaced ⁃ Increased sales may mean there is greater need for staff overall

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7
Q

Evaluate the importance of human resource management objectives in the achievement of a business’s objectives.

A

⁃ is there sufficient number of workers available ⁃ Is there sufficient number of workers with the right SKILLS ⁃ Location of the business, if it is an unattractive location workers will not want to move to work ⁃ Government legislation, this may make it harder or more expensive to take on workers

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8
Q

Explain what is meant by an Organisational Chart.

A

Diagram shows the hierarchy of a business, usually from top to bottom

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9
Q

Explain what is meant by Span of Control.

A

Is the number of employees for whom a manager is responsible for.

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10
Q

What is a Wide Span of Control?

A

A Wide Span of Control means that the manager is responsible for many employees

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11
Q

Explain what is meant by an Organisational Structure.

A

The way in which a business is organised

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12
Q

Problems of a WIDE Span of Control.

A

⁃ Number of channels of communication increases and therefore effective communication may break down

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13
Q

Problems of a NARROW Span of Control.

A

There are more layers for communication to pass through so communication can be affected

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14
Q

Explain what is meant by Chain of Command.

A

The way in which responsibility for employees is organised within a business

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15
Q

Why is Chain of Command useful?

A

Is a useful guide to the lines of communication in an Organisation

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16
Q

Explain what is meant by Levels of Hierarchy.

A

Refers to the number of levels in a business organisation

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17
Q

A (……) organisational structure will have fewer levels than a (……) organisational structure.

A

Flat Tall

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18
Q

What does delayering do to the costs of the business?

A

It reduces costs

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19
Q

What are the benefits of Delayering?

A

⁃ Allows more responsibility and therefore increases motivation ⁃ Decision making process is quicker

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20
Q

Define Delayering.

A

Reducing the number of levels in the hierarchy of an organisation

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21
Q

Disadvantages of Delayering.

A

⁃ Span of Control in the business will increase ⁃ Short term costs because of redundancies ⁃ Demotivate employees because they will be scared about loosing their jobs

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22
Q

Explain what is meant by Delegation.

A

is the assignment of any authority to another person to carry out specific activities.

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23
Q

The more delegation the (………) the span of control and the (……..) wider the organisational structure.

A

Bigger Wider

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24
Q

Explain what is meant by Empowerment.

A

Means giving employees responsibility for the tasks they perform

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25
Explain what is meant by Organisation by System.
The business is split into specialist areas which operate together to make the business function efficiently.
26
Disadvantages of Organisation by System
⁃ Departments can break off from the business and so don’t work towards the whole business objectives ⁃ Can be difficult to observe performance because there are several departments
27
Explain Organisation by Product.
The business is organised in separate divisions, each focusing on a different product.
28
Advantages of Organisation by Product business framework.
⁃ Easier to see which products are performing well ⁃ Managers of each product can concentrate their energies on one product rather than several ⁃ Each centre has lots of independence which can increase motivation
29
Disadvantages of an Organisation by Product business framework.
⁃ Different products can compete for resources this can create competition and friction ⁃ Often duplication of jobs because there are multiple finance & marketing departments
30
Describe a FLAT Organisational Structure.
Has a Large Span of Control, each manager is responsible for a large number of employees
31
What type of leadership style is a Flat Organisation Structure associated with?
Democratic
32
Draw a Flat Organisational Structure Diagram.
33
Describe a TALL Organisation Structure.
⁃ Has a smaller Span of Control ⁃ Has lots of layers
34
Draw a TALL Organisational Structure Diagram.
35
Explain a Centralised Structure.
Decision making takes place at the top of the hierarchy
36
What kind of leader is a Centralised business structure associated with?
Autocratic
37
Explain a Decentralised Structure.
The decision making process is delegated and undertaken on a regional or product basis
38
What is the Span of Control like in a Decentralised structure.
Wide span of control
39
What kind of leaders are associated in a Decentralised Structure?
Democratic
40
Advantages of a Centralised business structure.
⁃ Decisions are quicker because there is no need to consult other branches ⁃ Strong leadership in the event of a crisis ⁃ Less duplication of resources which will reduce costs
41
Disadvantages of a Centralised business structure.
⁃ Decisions are made without further employee involvement ⁃ Lack of involvement in the decision making process is demotivating ⁃ Experts in the region may be ignored
42
What are the advantages of a Decentralised business structure?
⁃ Being able to make decisions is a motivator according to Mayo and Herzberg ⁃ Better decisions are made as more knowledgable employees can get involved in making decisions
43
What are the Disadvantages of a Decentralised business structure?
⁃ Some decisions may be appropriate for one region but not for the business as a whole ⁃ Duplication of resources can occur
44
Explain a Matrix Organisational Structure
Is where employees with similar skills are put together to complete tasks or projects, but with more than one manager supervising.
45
Advantages of using a Organisational Structures in a business.
⁃ Brings a sense of organisation to the business, plans who is responsible for whom and who reports to whom ⁃ Spans of Control can be viewed and possibly used to ensure there is a fair distribution for the spans of control ⁃ Ascertain wether Delayering is beneficial for a business that it may cut costs ⁃ Employees can see if there are promotional opportunities
46
What is the Organisational Culture of a business?
Is the collection of values and behaviour which are unique to the environment of the organisation
47
Do mission statements express the culture of a business?
YES
48
Evaluate the factors affecting organisational culture in a business.
⁃ Size & development stage of the business (e.g. start-up, multisite, multinational) ⁃ Market /industries in which it operates ⁃ Leadership & management style
49
What is the impact and importance which organisational culture can have over a business?
⁃ Gives the business an identity - can create positive brand images and make the business stand out from the rest ⁃ Lower labour turnover - culture which resonates with employees will make them more motivated to stay and work
50
Evaluate the impact and importance which organisational culture can have over a business.
⁃ There is no right or wrong organisational culture it depends what is right for the business ⁃ Culture is hard for business leaders to understand and set, so a culture can only be as good as the leaders ability to set it
51
Distinguish between Formal and Informal Communication.
Formal - Messages that often follows agreed rules or structures Informal - Has little or no established rules for how communication takes place
52
What is Formal Communication?
Messages that often follows agreed rules or structures
53
What is Informal Communication?
Has little or no established rules for how communication takes place
54
Define Communication.
The process by which a message or information is exchanged from a sender to a receiver
55
Advantages of Formal Communication.
⁃ Being official makes effective communication ⁃ less time-consuming as compared to informal communication which consumes lots of time in discussion, side-talks and even arguments;
56
Evaluate Formal Communication.
⁃ Communication can be ineffective because there is limited scope to communicate ⁃ Can be time consuming to follow a certain structure and meanings may not be initially conveyed.
57
Explain what is meant by Group Norms.
Are a set of rules which may be unwritten or implied.
58
What is meant by Implicit Norms?
Where there is an assumptions that there is a set way to behave with others in a group
59
What is meant by Explicit Norms?
Where there is a written set of rules on behaviour.
60
What is meant by Group Objectives?
are a list of goals for a team
61
What is meant by Individual Objectives?
refer to the job-specific goals of each individual employee.
62
Evaluate the impact groups may have on a business.
⁃ Can be harder to communicate messages because there are more people to communicate too ⁃ One dominant member of a group could manipulate information
63
Importance that groups may have on a business communication.
⁃ Can relay a message faster to a whole lot of people
64
What is Verbal Communication?
is communication involving words, both spoken and written.
65
What is Non-Verbal Communication?
includes facial expressions, gestures displayed through body language to communicate with someone else
66
Evaluate the factors affecting the choice of communication methods to a business and its stakeholders.
⁃ Nature of message - Formal and serious messages should be distinguished from normal messages ⁃ Cost ⁃ Distance between sender and receiver
67
Explain Communication Media.
Refers to how the message is imparted to the receiver or receivers is the means or ways of transmitting the messages from sender to the receiver.
68
Advantages of the Communication media.
⁃ Use of ICT has sped up the communication process and reduced the costs of it.
69
Disadvantages of communication media.
⁃ Can be problems with the clarity of the message ⁃ Can be expensive to protect messages against internet hackers
70
What are some examples of Mass Communication?
Television and Radio
71
Explain what is meant by Marketing Objectives.
Takes into account the situation within the market, the needs of the consumer and the action of the competitors.
72
Why do businesses set Marketing Objectives?
⁃ Helps the business have greater knowledge of the market, helps the business decide upon the best ways to price and promote the product when it is launched.
73
What are the Advantages of Marketing Objectives?
⁃ Helps the business identify what it hopes to achieve through any spending on marketing. ⁃ Clear marketing objectives as a result of planning is a good way to of motivating workers and setting targets

PiXL Business (8 decks)

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