Human Resource Mangament- Communication

Question 1

Distinguish between formal and informal forms of communication

Answer 1

Formal communication is written, whereas Informal communication is oral

Question 2

Evaluate the use of informal and formal communication by a business

Answer 2

Formal communication often follows a specific structure or channels such as emails to the clients, whereas informal communication can often flow freely in any direction.

Question 3

What are group norms

Answer 3

shared standards of acceptable behavior by groups

Question 4

Distinguish between group and individual objectives

Answer 4

Two or more people are always better than an individual for solving problems, finishing off difficult tasks and increasing creativity while individual tasks are more linear

Question 5

Distinguish between verbal and non-verbal forms of communication

Answer 5

Verbal- oral, can be used in a casual, laid back manner or formally ad respective
Non-verbal- usually written in some way to get the communication across visually like emails or a presentation

Question 6

Factors that affect the choice of communication methods

Answer 6

Nature of the information, distance, the urgency or secrecy

Question 7

Importance of communication

Answer 7

Effective communication can help to foster a good working relationship between you and your staff, which can in turn improve morale and efficiency

Question 8

Evaluate the importance of communication media

Answer 8

enables us to understand the world around us in different and appropriate ways, from civic engagement to consumer behaviour

Question 9

Impact of poor communication

Answer 9

Lower productivity, lower morale, increased conflicts of interests

Question 10

Effectiveness of communication in achieving the business’ objectives

Answer 10

communication helps to align workers to work with one another and to achieve the objective of the organization, which means objectives, can be in the target, attained and improved