Human Resources Flashcards
Human Resources in Healthcare: Managing for Success, Fifth Edition (109 cards)
1
Q
What is the focus of ability and aptitude tests?
A
Reliability and validity of
2
Q
What is the relationship between absenteeism and employee engagement?
A
Reduced absenteeism leads to increased employee engagement
3
Q
What are academic medical centers often involved in?
A
Hospital–physician arrangements
4
Q
What is a key mission of academic physicians?
A
Revenue-based compensation
5
Q
What are the nursing workload measures related to?
A
Accreditation
6
Q
What is the significance of the Affordable Care Act in healthcare?
A
Competency-based pay systems and wellness visits
7
Q
What is the Age Discrimination in Employment Act designed to prevent?
A
Discrimination based on age
8
Q
What is the role of advanced practice registered nurses?
A
Credentialing and privileging
9
Q
What is the concept of autonomy in healthcare?
A
Patient autonomy and pay-for-performance plans
10
Q
What is the definition of allied health professionals?
A
Healthcare providers with specific education and training
11
Q
What are the major categories of allied health professions?
A
Types include diagnostic, therapeutic, and support services
12
Q
What is an important aspect of benefits administration?
A
Audits
13
Q
What is a significant challenge related to burnout among healthcare workers?
A
Job dissatisfaction and stress
14
Q
What is the impact of bullying in the workplace?
A
Negative effects on organizational culture and employee morale
15
Q
What is the definition of attrition in the healthcare workforce?
A
Supply inflows and outflows
16
Q
What are behavioral anchored rating scales used for?
A
Performance evaluations
17
Q
What is the significance of the term ‘Black swan events’?
A
Unpredictable events with major impacts
18
Q
What do benchmarking and benchmarks help determine in healthcare?
A
Staffing requirements and employee retention
19
Q
What is the purpose of the Baldrige Performance Excellence Program?
A
To improve organizational performance
20
Q
What are the consequences of the Americans with Disabilities Act?
A
Prohibition against discrimination and requirement for reasonable accommodations
21
Q
What is the role of algorithms in healthcare?
A
Addressing underrepresented groups
22
Q
What is the concept of ‘administrative creep’?
A
Increasing administrative tasks in healthcare
23
Q
What are the implications of the term ‘at-will employment’?
A
Employment can be terminated without cause
24
Q
What type of insurance is aggregate stop-loss insurance?
A
Insurance that protects against high claims
25
What is the primary goal of accountable care organizations?
Improving healthcare quality and reducing costs
26
What is the effect of acknowledgment on employee retention?
Positive impact on retention rates
27
What is the significance of background checks in preventing workplace bullying?
Helps identify potential bullies
28
What are the educational requirements for advanced practice registered nurses?
Master's degree or higher
29
What is the term for the emotional work of nursing?
Burnout and its contributing factors
30
What is the impact of stress on healthcare workers?
Can lead to anxiety and burnout
31
What is the concept of 'behavioral observation scale'?
A method for assessing specific job-related behaviors
32
What is the definition of 'bias' in performance evaluations?
Subjective influences affecting assessment outcomes
33
What are the implications of the term 'boredom' in specialization?
Can lead to disengagement from work
34
What are the types of health and welfare benefits?
Health insurance, retirement plans, leave benefits
35
What is the role of the American Medical Association?
Advocates for physicians and healthcare policies
36
What is the significance of the term 'big data' in healthcare?
Utilization of large datasets to improve outcomes
37
What is the purpose of the National Labor Relations Board?
Regulating labor relations and collective bargaining
38
What is the impact of the Affordable Care Act on healthcare access?
Increased access to healthcare services
39
What is the role of behavioral health organizations?
Provide mental health and substance abuse services
40
What is the significance of the term 'workplace violence'?
Incidents of violence occurring in the workplace
41
What are the core competencies for advanced practice registered nurses?
Clinical expertise, leadership, and teamwork
42
What is the significance of the term 'autonomous work groups'?
Teams with self-management and decision-making authority
43
What is the primary focus of the American Nurses Credentialing Center?
Nursing excellence and quality care
44
What is the role of the American College of Healthcare Executives?
Advancing healthcare leadership and management
45
What is the definition of 'accreditation' in healthcare?
Formal recognition of standards met by healthcare organizations
46
What is the impact of emotional work on nursing?
Can lead to high levels of stress and burnout
47
What is the purpose of performance management in organizations?
Evaluating and improving employee performance
48
What is burnout?
A state of emotional, physical, and mental exhaustion caused by prolonged and excessive stress.
## Footnote
Burnout is characterized by feelings of energy depletion, increased mental distance from one's job, and reduced professional efficacy.
49
What are key contributors to burnout?
* Job dissatisfaction
* Stress
* High workload
* Lack of support
* Organizational culture
## Footnote
These factors can exacerbate feelings of burnout among healthcare professionals.
50
What are the stages of burnout?
* Honeymoon phase
* Onset of stress
* Chronic stress
* Burnout
* Habitual burnout
## Footnote
Each stage represents a progression in the intensity and impact of burnout symptoms.
51
What is the impact of burnout on patient care?
Burnout can lead to decreased quality of care, increased medical errors, and poorer patient outcomes.
## Footnote
Healthcare professionals experiencing burnout may struggle to provide effective and compassionate care.
52
What are burnout risk factors?
* Administrative risk factors
* Organizational risk factors
* Professional risk factors
## Footnote
Identifying these risk factors can help in developing strategies to mitigate burnout.
53
True or False: A positive work environment can counteract burnout.
True.
## Footnote
Supportive leadership and a healthy workplace culture can significantly reduce burnout levels.
54
What is the purpose of calibration in healthcare?
To ensure consistency and accuracy in assessments and evaluations.
## Footnote
Calibration helps maintain standards across various healthcare practices.
55
What is the definition of comparable worth?
The concept that individuals should receive equal pay for work of equal value, regardless of gender or job title.
## Footnote
Implementing comparable worth legislation aims to reduce pay disparities.
56
What is the role of a Chief Nursing Officer (CNO)?
Responsible for overseeing nursing staff and ensuring quality patient care within a healthcare facility.
## Footnote
The CNO plays a critical role in shaping nursing practices and policies.
57
Fill in the blank: The ____ Act prohibits discrimination based on race, color, religion, sex, or national origin.
[Civil Rights Act of 1964].
## Footnote
This landmark legislation is crucial for promoting equality in the workplace.
58
What is the importance of continuous quality improvement (CQI) in healthcare?
CQI focuses on improving processes and outcomes by systematically evaluating and refining practices.
## Footnote
This approach helps healthcare organizations enhance patient care and operational efficiency.
59
What is the definition of cultural humility?
An approach that emphasizes self-reflection and lifelong learning in understanding cultural differences.
## Footnote
Cultural humility is essential for providing patient-centered care.
60
What are the elements in the process of credentialing?
* Verification of qualifications
* Assessment of competence
* Review of professional history
## Footnote
Credentialing ensures that healthcare providers meet established standards for practice.
61
What does the term 'care coordination' refer to?
The organization of patient care activities and sharing information among all participants concerned with a patient's care.
## Footnote
Effective care coordination improves patient outcomes and enhances the efficiency of healthcare delivery.
62
What are the challenges associated with contract negotiations in healthcare?
* Diverse stakeholder interests
* Regulatory compliance
* Financial constraints
## Footnote
Navigating these challenges requires effective communication and negotiation skills.
63
What is the role of the Centers for Medicare & Medicaid Services (CMS)?
To oversee and administer the nation's major healthcare programs, including Medicare and Medicaid.
## Footnote
CMS plays a critical role in shaping healthcare policies and reimbursement structures.
64
What is the purpose of using checklists in healthcare?
To ensure consistency and thoroughness in processes, particularly in clinical settings.
## Footnote
Checklists can help reduce errors and improve patient safety.
65
What is the definition of care transition?
The process of moving a patient from one healthcare setting to another or from one level of care to another.
## Footnote
Effective care transitions are critical for preventing readmissions and ensuring continuity of care.
66
What is the significance of the COVID-19 pandemic on healthcare professionals?
The pandemic has led to increased stress, burnout, and demands on healthcare systems and professionals.
## Footnote
Healthcare workers have faced unprecedented challenges, impacting their mental health and job satisfaction.
67
What is customer satisfaction in the context of human resources management?
Effective human resources management and customer satisfaction are interconnected.
## Footnote
It emphasizes the importance of HR practices in enhancing customer experiences.
68
What does the term 'data' refer to in evidence-based human resources management?
Data refers to information used for quality improvement efforts, recruitment, and job analysis processes.
## Footnote
It includes sources and collection methods.
69
What are defined benefit retirement plans?
Retirement plans that provide a predetermined payout upon retirement based on factors such as salary and years of service.
## Footnote
Commonly funded by employers.
70
What are defined contribution retirement plans?
Retirement plans where employers and employees contribute a specific amount, with benefits dependent on investment performance.
## Footnote
Examples include 401(k) plans.
71
What is 'degree inflation'?
The phenomenon where higher educational qualifications are required for jobs that previously required less education.
## Footnote
This can lead to an oversupply of degree holders.
72
What is deliberative rationality?
A decision-making process that emphasizes logical reasoning and careful consideration of options.
## Footnote
It is often contrasted with intuitive decision-making.
73
What factors influence the demand for healthcare workers?
Factors include population demographics, economic conditions, and healthcare delivery models.
## Footnote
These factors can lead to staff shortages and turnover.
74
What is the purpose of the Davis-Bacon Act?
To establish prevailing wage rates for laborers and mechanics on federally funded construction projects.
## Footnote
It aims to ensure fair wages.
75
What is the significance of the Deming philosophy in healthcare?
Focuses on continuous improvement and quality management in healthcare systems.
## Footnote
W. Edwards Deming is a key figure in quality improvement.
76
What are direct turnover costs?
Costs directly associated with employee turnover, including hiring and training new employees.
## Footnote
These can significantly impact organizational finances.
77
What is the role of the Equal Employment Opportunity Commission (EEOC)?
To enforce federal laws prohibiting employment discrimination.
## Footnote
It provides guidelines and mediation services for disputes.
78
What is the 'just cause' standard in employee dismissal?
A legal standard requiring a fair and valid reason for terminating an employee.
## Footnote
It protects employees from arbitrary dismissal.
79
What does the term 'equity' refer to in human resources?
The concept of fairness in treatment and opportunity within the workplace.
## Footnote
It is essential for fostering a positive work environment.
80
What is the purpose of exit interviews?
To gather feedback from departing employees about their experiences and the organization.
## Footnote
This information can be used for organizational improvement.
81
What are employee assistance programs?
Programs designed to help employees deal with personal problems that might affect their work performance.
## Footnote
They often include counseling and support services.
82
What is the 'digital blackface' phenomenon?
The use of black cultural expressions by non-black individuals in a way that can be seen as appropriation.
## Footnote
It raises discussions on race and representation in media.
83
What is the purpose of the Drug-Free Workplace Act of 1988?
To require federal contractors and grantees to maintain a drug-free workplace.
## Footnote
It includes provisions for drug testing and employee education.
84
What is the role of diversity in the workplace?
To enhance organizational performance through varied perspectives and experiences.
## Footnote
It contributes to innovation and better problem-solving.
85
What does the term 'external equity' refer to?
The fairness of an organization's compensation practices compared to similar organizations in the market.
## Footnote
It helps attract and retain talent.
86
What is the significance of the Equity Theory?
A theory that suggests employees seek fairness in the workplace based on their contributions and rewards.
## Footnote
It influences motivation and job satisfaction.
87
What are the implications of disparate treatment in employment law?
It refers to intentional discrimination against individuals based on protected characteristics.
## Footnote
This can lead to legal consequences for employers.
88
What is the purpose of employee-generated incidents in healthcare?
To identify and address issues arising from employee behavior and interactions affecting patient care.
## Footnote
This helps improve organizational culture and practices.
89
Fill in the blank: The _______ Act requires equal pay for equal work.
Equal Pay Act
## Footnote
It aims to eliminate wage disparity based on gender.
90
What is the impact of organizational barriers to diversity?
They hinder the inclusion and participation of diverse groups within the workforce.
## Footnote
Addressing these barriers is crucial for effective diversity initiatives.
91
What is the goal of healthcare workforce planning?
To ensure an adequate supply of healthcare professionals to meet population needs.
## Footnote
Importance of strategic and proactive approach in a rapidly changing system.
92
What does the Health Information Technology for Economic and Clinical Health Act pertain to?
It promotes the adoption and meaningful use of health information technology.
## Footnote
This is crucial for improving patient care and reducing healthcare costs.
93
What are the types of health insurance plans?
* Employer-sponsored plans
* High-deductible health plans
* Health maintenance organizations
* Health savings accounts
* Health reimbursement accounts
## Footnote
Each type has different coverage options and cost structures.
94
True or False: The Health Insurance Portability and Accountability Act (HIPAA) ensures the privacy and security of health information.
True
## Footnote
HIPAA establishes national standards for protecting sensitive patient information.
95
What is the significance of the Joint Commission's Elements of Performance regarding health status?
They provide standards to ensure quality care and improved patient outcomes.
## Footnote
These elements are critical for healthcare organizations to maintain accreditation.
96
What is a characteristic of high-performing organizations?
Evidence-based human resources practices.
## Footnote
These organizations often exhibit metrics that positively correlate with performance.
97
Define horizontal bullying.
Bullying that occurs among individuals at the same level within an organization.
## Footnote
This often manifests in workplace harassment among colleagues.
98
What is the role of health information management services?
To manage patient health information and ensure its accuracy and accessibility.
## Footnote
This includes various allied health professions and professional titles.
99
What are the implications of strategic human resources management?
It focuses on aligning human resources practices with the organization's goals.
## Footnote
Successful implementation can lead to competitive advantages.
100
What is the definition of human capital?
The collective skills, knowledge, and experience of individuals within an organization.
## Footnote
Investment in human capital is essential for organizational success.
101
What is the significance of inclusion in the workplace?
It enhances organizational performance and promotes diversity.
## Footnote
Inclusion metrics help measure the effectiveness of these initiatives.
102
What is the purpose of the Institute for Healthcare Improvement?
To improve healthcare quality and patient safety.
## Footnote
They provide frameworks and resources for healthcare organizations.
103
What does 'injuries and illnesses in the workplace' refer to?
Health issues that affect healthcare workers, particularly during disasters.
## Footnote
Addressing these concerns is vital for workforce sustainability.
104
What is the impact of social media on recruitment?
It expands reach and improves engagement in the hiring process.
## Footnote
Platforms like LinkedIn are commonly used for recruitment.
105
Fill in the blank: The _______ Act provides provisions for intermittent leave.
Family and Medical Leave
## Footnote
This law allows eligible employees to take leave for family and medical reasons.
106
What are high-deductible health plans?
Insurance plans with lower premiums and higher deductibles.
## Footnote
These plans require individuals to pay more out of pocket before coverage starts.
107
What is the role of interdisciplinary teams in healthcare?
To provide comprehensive care through collaboration among various health professionals.
## Footnote
This approach enhances patient outcomes and care efficiency.
108
What are intrinsic rewards?
Internal satisfaction derived from performing a task.
## Footnote
They differ from extrinsic rewards, which are tangible benefits such as pay.
109
True or False: Horizontal integration refers to the merging of organizations at the same level.
True
## Footnote
This strategy is often used to increase market share.
