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Higher Business Management > Human Resources > Flashcards

Human Resources Flashcards

(52 cards)

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1
Q

Name 5 functions of HR

A 
Ensure business has personnel it needs
Training staff
Motivating staff
Positive employee relations
Comply with current employee legislation
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2
Q

Name 5 reasons for workforce changes

A 
Meet increasing demand
Development of new products
Enter new markets
Response to flexible working arrangements
Opening new facilities
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3
Q

Name 5 reasons that people move on

A 
Redundancy – falling sales
Move to competitors/ employers
Retirement
Sick leave/ maternity leave/
New skills
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4
Q

3 steps of workforce planning

A
  1. Analyse forecast demand and number and skills required.
  2. Analyse profile of current workforce
  3. Closes gap by recruitment and selection of new staff/training existing staff/ motivating new staff
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5
Q

Name methods of advertising jobs

A

Internal: noticeboards/ business intranet/email/ co newsletters
External: job centre/newspaper
ads/ web sites like s1jobs/recruitment agencies.

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6
Q

5 advantages of internal recruitment

A

Vacancy filled quickly
Employee knows business saving on induction
Employee is known and trusted by business
Business saves money on advertising costs
Employees more motivated as know there is chance of promotion

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7
Q

4 disadvantages of internal recruitment

A

Applicants drawn from limited pool
Promoting an employee creates another vacancy
Misses chance of fresh blood
Resentment form other employees

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8
Q

4 advantages of external recruitment

A

Fresh new ideas
Wider pool
No further vacancies
Avoids jealousy

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9
Q

4 disadvantages of external recruitment

A

Induction training required
Longer recruitment and selection time
Risk of not knowing candidate
Existing staff may be demotivated

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10
Q

5 Steps for recruitment

A 
Identify vacancy
Job analysis
Job description
Person spec
Advertising
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11
Q

Name 6. Selection methods

A 
Application forms and cvs
Interviews
Testing
Assessment centres
References
Trial/ probationary period
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12
Q

Name 5 types of testing

A 
Attainment test( skills ie typing)
Aptitude test
Psychometric test
IQ  test
Medical test
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13
Q

2 advantages and 2 disadvantages of interviews

A

Find out how candidate reacts under pressure
Indication of character and personality
Some candidates struggle under pressure
Candidates can be trained to interview well but may not be best person

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14
Q

Name 5 advantages of training

A 
Helps to improve skills of workforce
Motivates staff
Improves efficiency and quality
Reduces accidents and H and S incidents
Attracts high quality staff
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15
Q

Disadvantages of training to a business

A

Costly especially if outsiders used
Lost production time
May need staff cover
Staff may leave after being trained.

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16
Q

Advantages and disadvantages of induction training

A

Staff become familiar with business quickly
Important H and S covered
Prevents staff from starting work immediately
Existing staff are used to carry out training which affects their work.

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17
Q

Advantages and disadvantages of Off the job training

A 
Staff can concentrate on training with no distractions A
Other staff not hindered by training A
 Qualifications can be obtained A
Qualified trainers used A
Very expensive D
May not be job specific D
Nothing is contributed during training D
Over may be required D
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18
Q

Advantages and disadvantages of on the job training

A

Employee actually contributes while training A
Some employees learn better by doing A
Job Specific A
Mistakes can be made D
Production may be slower during training D
Bad habits may be picked up D

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19
Q

Name work based qualifications

A

NVQ or SVQ
Apprenticeships
Professional qualifications

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20
Q

Advantages and disadvantages of Virtual Learning (VLE)

A

Trainees can access material at home or while travelling A
Trainees can interact with trainers via chat/ conferencing A
Saves money in travel/facilities printing A
Some trainees may prefer face to face D
May be costly to set up D
Staff need to be motivated to complete D

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21
Q

5 levels of Maslows hierarchy of needs

Study These Flashcards
A 
Physiological
Safety
Social/belonging
Esteem
Self actualisation
22
Q

Name 3 theories of Motivation

Study These Flashcards
A

Maslow hierarchy of needs
Macgregor theory X and theory Y
Hertzberg motivator- hygiene

23
Q

Describe Theory X employees

Study These Flashcards
A

Dislike work and avoid at all costs
No ambition
Avoid responsibility and empowerment
Only work to get wages

24
Q

Describe Theory Y employees

Study These Flashcards
A

Employees satisfied with job
Self motivated to hit personal goals
Seek responsibility and happy to accept it.
Work for recognition and status

25
Name Hygiene factors
``` If not met will demotivate: Facilities Pay Security Supervision ```
26
Name Motivator factors
Status Recognition Responsibility Promotion
27
Name basic motivation methods
``` Fair pay Payment methods Incentives cars/healthcare/discounts Permanent contracts Good Working conditions ```
28
Name advanced motivation methods
``` Staff appraisals Recognition Development opportunities Empowerment Participation ```
29
Name 3 types of employee participation
Worker director positions Works councils Quality circles
30
Name 3 leadership styles
Autocratic Democratic Laissez Faire
31
Factors affecting Leadership style
``` The task Time available Staff skills Staff motivation Leader’s personality Group size Culture Availability of finance ```
32
Name 6 advantages of appraisals
``` Positive feedback motivates Targets gives goals to work to Training needs identified. Pay rises and bonuses can be awarded Promotion prospects identified Improved relationships between manager and employee ```
33
Name 5 disadvantages of appraisals
Negative feedback can demotivate Unrealistic targets can put employees under pressure To many development needs can stress employee Employees can resent appraisal system Time consuming Differences in pay can cause rifts between employees Managers can be accused of bias
34
Types of appraisal
Formal Informal Peer 360o
35
Changes in modern working practices
``` More female employees Family commitments Increase in tertiary and quaternary employment not requiring 9-5 More self employment More part time and temp employment ```
36
Name 3 different type of flexible
Flexitime Homeworking Third spaces
37
Name role of trade unions
``` Represent employees Legal support Advisory support Protects members Pay and conditions negotiations Pressure groups to influence govts ```
38
Role of ACAS
Advisory on HR matters Conciliation to reach agreement Arbitration – final decision
39
What is the CBI
Business group representing employers can lobby govt
40
Name 4 stages of disciplinary procedure
Verbal warning Written warning Final written warning Dismissal
41
What is the impact of positive employee relations
``` Employees feel secure Disputes less likely to arise Workforce committed to business Easier to introduce changes Good reputation ```
42
What is the impact of negative employee relations
``` Poor performance due to low morale Increased staff turnover High absenteeism Less cooperation during change Increase in grievance and disciplinary Industrial action ```
43
Name 6 types of industrial action taken by employees
``` Go slow Work to rule Sit in Overtime ban Strike Picketing ```
44
Name 3 types of industrial action taken by employers
Overtime withdrawal Lock out Closing facility
45
Name 4 types of employment legislation
Equality act 2010 National Minimum wage act 1998 Employment rights act 1996 Health and Safety at work act 1974
46
Name 9 protected characteristics covered by equality act
``` Age Disability Gender Race Marital status Pregnancy and maternity Religion of belief Sexual orientation Gender reassignment ```
47
Name 7 types of discrimination
``` Harassment Victimisation Direct discrimination Indirect discrimination Associated discrimination(associated with another person) Discrimination by perception Harassment by 3rd party ```
48
Name impact of national minimum wage act
Illegal to pay below min wage Employers must calculate work related costs and pay before paying min wage ( ie cant be part of) Any annual increase by govt must be met.
49
Aspects of employment act 1996
``` Employee must have written contract of employment Contract includes pay, hours holiday etc Employees have itemised payslip Maternity and paternity leave Flexible working Redundancy payment ```
50
Aspects of Health and Safety at work act 1974
``` Must ensure health and safety of all employees Provision and safety of machinery Provision of safety equipment Training on safety issues Safe storage of dangerous chemicals Health and safety policy Provision of safety officers and committees Risk assessment ```
51
Use of technology in HRM
``` Advertising jobs on line Video conferencing for interviews Testing using pc’s Virtual learning platforms ICT for home working Emails company news and memos ```
52
Use of technology in HRM
``` Advertising jobs on line Video conferencing for interviews Testing using pc’s Virtual learning platforms ICT for home working Emails company news and memos Automatic salary payment Databases for employee records ```

Higher Business Management (5 decks)

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