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Higher Business Management > Human Resources > Flashcards

Flashcards in Human Resources Deck (52)
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1

Name 5 functions of HR

Ensure business has personnel it needs
Training staff
Motivating staff
Positive employee relations
Comply with current employee legislation

2

Name 5 reasons for workforce changes

Meet increasing demand
Development of new products
Enter new markets
Response to flexible working arrangements
Opening new facilities

3

Name 5 reasons that people move on

Redundancy – falling sales
Move to competitors/ employers
Retirement
Sick leave/ maternity leave/
New skills

4

3 steps of workforce planning

1. Analyse forecast demand and number and skills required.
2. Analyse profile of current workforce
3. Closes gap by recruitment and selection of new staff/training existing staff/ motivating new staff

5

Name methods of advertising jobs

Internal: noticeboards/ business intranet/email/ co newsletters
External: job centre/newspaper
ads/ web sites like s1jobs/recruitment agencies.

6

5 advantages of internal recruitment

Vacancy filled quickly
Employee knows business saving on induction
Employee is known and trusted by business
Business saves money on advertising costs
Employees more motivated as know there is chance of promotion

7

4 disadvantages of internal recruitment

Applicants drawn from limited pool
Promoting an employee creates another vacancy
Misses chance of fresh blood
Resentment form other employees

8

4 advantages of external recruitment

Fresh new ideas
Wider pool
No further vacancies
Avoids jealousy

9

4 disadvantages of external recruitment

Induction training required
Longer recruitment and selection time
Risk of not knowing candidate
Existing staff may be demotivated

10

5 Steps for recruitment

Identify vacancy
Job analysis
Job description
Person spec
Advertising

11

Name 6. Selection methods

Application forms and cvs
Interviews
Testing
Assessment centres
References
Trial/ probationary period

12

Name 5 types of testing

Attainment test( skills ie typing)
Aptitude test
Psychometric test
IQ test
Medical test

13

2 advantages and 2 disadvantages of interviews

Find out how candidate reacts under pressure
Indication of character and personality
Some candidates struggle under pressure
Candidates can be trained to interview well but may not be best person

14

Name 5 advantages of training

Helps to improve skills of workforce
Motivates staff
Improves efficiency and quality
Reduces accidents and H and S incidents
Attracts high quality staff

15

Disadvantages of training to a business

Costly especially if outsiders used
Lost production time
May need staff cover
Staff may leave after being trained.

16

Advantages and disadvantages of induction training

Staff become familiar with business quickly
Important H and S covered
Prevents staff from starting work immediately
Existing staff are used to carry out training which affects their work.

17

Advantages and disadvantages of Off the job training

Staff can concentrate on training with no distractions A
Other staff not hindered by training A
Qualifications can be obtained A
Qualified trainers used A
Very expensive D
May not be job specific D
Nothing is contributed during training D
Over may be required D

18

Advantages and disadvantages of on the job training

Employee actually contributes while training A
Some employees learn better by doing A
Job Specific A
Mistakes can be made D
Production may be slower during training D
Bad habits may be picked up D

19

Name work based qualifications

NVQ or SVQ
Apprenticeships
Professional qualifications

20

Advantages and disadvantages of Virtual Learning (VLE)

Trainees can access material at home or while travelling A
Trainees can interact with trainers via chat/ conferencing A
Saves money in travel/facilities printing A
Some trainees may prefer face to face D
May be costly to set up D
Staff need to be motivated to complete D

21

5 levels of Maslows hierarchy of needs

Physiological
Safety
Social/belonging
Esteem
Self actualisation

22

Name 3 theories of Motivation

Maslow hierarchy of needs
Macgregor theory X and theory Y
Hertzberg motivator- hygiene

23

Describe Theory X employees

Dislike work and avoid at all costs
No ambition
Avoid responsibility and empowerment
Only work to get wages

24

Describe Theory Y employees

Employees satisfied with job
Self motivated to hit personal goals
Seek responsibility and happy to accept it.
Work for recognition and status

25

Name Hygiene factors

If not met will demotivate:
Facilities
Pay
Security
Supervision

26

Name Motivator factors

Status
Recognition
Responsibility
Promotion

27

Name basic motivation methods

Fair pay
Payment methods
Incentives cars/healthcare/discounts
Permanent contracts
Good Working conditions

28

Name advanced motivation methods

Staff appraisals
Recognition
Development opportunities
Empowerment
Participation

29

Name 3 types of employee participation

Worker director positions
Works councils
Quality circles

30

Name 3 leadership styles

Autocratic
Democratic
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