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Flashcards in Human Resources Deck (31)
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1
Q

What are the methods of selection?

A
  • Application Forms/ CV’s
  • Assessment Centres
  • Testing
  • Interviews
  • References
  • Trial Periods
2
Q

What are Application Forms

A

Application forms - a document produced by the employer, containing questions that the applicants answer to provide details of their skills, experiences and qualities.

3
Q

What are Assessment Centres

A
  • Allows an organisation to see applicants undertaking a variety of tasks
  • Applicants may have to take part in role play activities, team building exercises, tests and presentations
  • Common in the aviation industry eg cabin crew may have to go to an assessment centre
4
Q

Advantages and Disadvantages of Assessment Centres

A

Advantages

  • Assesses how applicants interact with others
  • Assesses how applicants react in role play scenarios that mimic real life situations
  • Reduces chance of interviewer bias

Disadvantages

  • A venue will need to be hired which can be expensive
  • Several managers will be required resulting in loss of production time
  • Requires careful planning and preparation which takes time
5
Q

Types of Testing

A
Psychometric/Psychological tests
Aptitude tests
Intelligence / IQ tests
Medical tests
Attainment tests
6
Q

Advantages and Disadvantages of Interviews

A

Advantages

  • Find out how applicant reacts under pressure
  • Gives indication of applicants personality and character

Disadvantages

  • Applicants can train specifically for interviews but may not be the best person for the job
  • The highly stressful situation may cause quality applicants to act worse under the pressure
7
Q

What are References

A
  • Used to confirm that candidates are who they say they are and that they are reliable
  • Usually requested from previous employers or from someone with authorities
8
Q

What are Trial Periods

A

Applicant is employed for a short amount of time before being offered a permanent position.
Avoids organisation making a mistake by offering a job to someone unsuitable.

9
Q

Types of industrial action

A
  • Strike
  • Work to rule
  • Sit in
  • Go slow
  • Overtime ban
  • Boycott
  • Demonstration
  • Overtime withdrawal
  • Lock out
  • Close
10
Q

Advantages and Disadvantages of Internal Recruitment

A
  • The employee knows the organisation which saves induction training
  • Saves money on advertising
  • Fill vacancy quickly
  • Motivates employees
  • Will create a new vacancy
  • May cause tension between co workers
  • No new ideas or skills
  • Limited pool
11
Q

Advantages and Disadvantages of External Recuitment

A
  • Wider pool
  • New ideas brought in
  • Avoids competition
  • Advertising costs are high
  • Costs of training
  • Candidate are unknown and untrustworthy
  • May demotivate existing staff
12
Q

What are the 5 stages of the recruitment process?

A
  1. Identify a vacancy
  2. Conduct a job analysis
  3. Prepare a job description
  4. Prepare a person specification
  5. Advertise the job vacancy
13
Q

Advantages and disadvantages of training

A
  • Improves quality of products / service
  • Motivates staff
  • Can help introduce new technology
  • Could attract high quality staff
  • Reduce work place accidents
  • Can be costly
  • Loss of production time
  • Staff may not stay after being trained
14
Q

Advantages and disadvantages of induction training

A
  • Staff become familiar quickly
  • Health and safety is ensured’
  • Prevents staff from working
  • Lose of production time from those carrying out training
15
Q

Advantages and disadvantages of on the job training

A
  • The employee contributes to the organisation while training
  • Can make employees learn better
  • Mistakes can be made
  • The learning employee can slow the coach down
16
Q

Advantages and disadvantages of off the job training

A
  • Staff can concentrate fully
  • Current staff aren’t distracted
  • Can be costly
  • No contribution to the business
17
Q

Advantages and disadvantages of Training schemes

A
  • Benefit of highly skilled staff
  • Staff are motivated - lower turnover
  • Work time can be lost
  • Wages are higher
18
Q

Advantages and disadvantages of work based training

A
  • Employees gain recognised qualification
  • Employees contribute while training
  • Staff may leave after training
  • Costly
19
Q

Advantages and disadvantages of virtual learning

A
  • Can be done whenever, or wherever
  • Large numbers can do it at once
  • Can be updated easily
  • Saves money
  • Requires employees self discipline
  • May not suit others learning style
  • Can be expensive to set up
20
Q

What are the 3 types of appraisal?

A
  • Peer appraisal
  • 360 degree appraisal
  • Informal appraisal
21
Q

Advantages and disadvantages of Appraisals

A
  • Positive feedback motivates employees
  • Targets give employees goal to work towards
  • Training needs can be identified
  • Employees can be identified for promotion, pay rise or bonus
  • Forms strong relationship between manager and employee
  • Negative feedback can demotivate
  • Unrealistic targets cause more pressure
  • Can may employees feel that they are being checked up on
  • Time consuming to carry out
22
Q

What does ACAS stand for?

A

Advisory, Conciliation and Arbitration Service

23
Q

What is the difference between grievances and discipline procedures

A

Grievances are initiated by the employee, discipline procedures are initiated by the management

24
Q

What are the 4 employee legislations?

A
  • The Equality Act 2010
  • Employee Rights Act 1996
  • National Minimum Wage Act 1998
  • Health and Safety at Work Act 1974
25
Q

Financial methods of motivating employees

A
  • Time-rate payments
  • Piece-rate payments
  • Commission
  • Performance related pay
  • Profit sharing
  • Share ownership
  • Overtime payments
  • Remuneration packages
26
Q

Non - Financial methods of motivating employees

A
  • Delegation
  • Job enrichment
  • Job enlargement
  • Job rotation
  • Quality circles
  • Team working
  • Worker participation
  • works councils
27
Q

What are the 3 styles of leadership

A
  • Autocratic
  • Democratic
  • Laissez - Faire
28
Q

Advantages and Disadvantages of an Autocratic leader

A
  • There are clear expectations of what needs to be done
  • Decisions made quickly
  • Works well when manager is most skilled and knowledgeable in the team
  • No opportunity for delegation or empowerment which demotivates staff
  • Lack of creativity in decision making
29
Q

Advantages and Disadvantages of a democratic leader

A
  • Employees feel motivated as they have a say in decision making
  • Employees contribution encourages creativity and helps solve complex problems.
  • Mistakes can be made
  • Can cause loss of productivity
30
Q

Advantages and Disadvantages of a Laissez Faire leader

A
  • Employees are empowered to make decisions, motivating them
  • Relaxed work environment
  • Objectives may not be met
  • Only works in highly professional enviroments
31
Q

What are the factors effecting leadership style?

A
  • The task
  • Time available
  • Skills of staff
  • Motivation of staff
  • Leaders personality
  • Group size
  • Corporate Culture
  • Availability of finance