Human Resources Flashcards
Describe a tall organisational structure
Long chain of command, Many layers of management, Each manger has a narrow span of control
Describe a flat organisational structure
Short chain of command, each manager has a narrow span of control
Describe a centralised organisation
Major decisions are made by one person or a few senior managers at the top of the hierarchy
Describe a decentralised organisation
Authority to make most decisions is shared out / delegated to regional manager or to more junior employees
Give a + and - of organising by function
+ Specialists can focus on their particular job
- Different departments may not work well together
Give a + and - of organising by product
+ Managers can make decisions relevant to each product sector
- Wasteful duplication of resources
What is in a contract of employment?
Job title, Starting date, hours, wage, date of payment, where the employees working, holidays
How many hours do full-time staff work weekly?
About 35-40 hours
How many do part-time staff work weekly?
About 10-30 hours
What is job sharing?
When two employees share the work and pay of one full-time job
What is a zero-hour contract
The employer doesn’t have to offer any work. Nor does the employee have to accept any work
What is internal recruitment?
Recruiting current employees into new roles
+ and - of internal recruitment
+ Cheap
- No new ideas, leaves a vacancy to fill
What is external recruitment?
Recruiting from outside the business
+ and - of external recruitment
+ Job advert will be seen by more people
- Expensive to advertise
What effect does picking good recruits have?
High productivity, high quality output, good customer service, staff retention
What is induction training?
Introduces new employees to their workplace and makes them feel welcome
What is on-the-job training?
The employee is shown how to do their job and then they practice.
What is off-the-job training?
Staff learn away from their workplace.
Benefits of training
More skilled workers, increased job satisfaction, more motivated staff.
What does motivated staff mean for the business?
The staff are more productive leading to lower unit costs and a higher profit margin.
Define commision
Paid to sales staff for every item they sell, it is given to them on top of a small salary
Define profit sharing
A percentage of the company’s profits are shared with workers
What is a fringe benefit?
A reward that isn’t part of a worker’s main income such as a company car or discounts on the company’s products or services.
