Human Resources Ch. 1-4

Question 1

Human resources management (HRM)

Answer 1

An integrated set of processes, practices, programs and systems in an organization that focuses on the effective deployment and development of its employees

Question 2

Line manager

Answer 2

Key link between the employee and the organization

Question 3

Globalization

Answer 3

Moving local or regional business into global marketplace

Question 4

Downsizing

Answer 4

The planned elimination of jobs

Question 5

Outsourcing

Answer 5

Contracting outside the organization for work that was formerly done by internal employees.

Question 6

Telework

Answer 6

Conducting work activities in different locations through the use of technology

Question 7

Human resource management system (HRMS)

Answer 7

Technology system that provides data and information for purposes of control and decision making

Question 8

Six sigma

Answer 8

A process used to translate customer needs into a set of optimal tasks performed in concert with one another; it catches mistakes before they happen.

Question 9

Benchmarking

Answer 9

Finding the best practices in other organizations that can be brought into a company to enhance performance

Question 10

Human capital

Answer 10

The individual’s knowledge, skills, and abilities that have economic value to an organization

Question 11

Core competencies

Answer 11

A combination of knowledge, skills, and characteristics needed to effectively perform a role in an organization

Question 12

Talent management

Answer 12

Leveraging competencies to achieve high organizational performance

Question 13

Human resources management strategy

Answer 13

Identifying key HR processes and linking those to the overall business strategy

Question 14

Competitive advantage

Answer 14

the capacity or quality that gives an organization an edge over its competition

Question 15

Systemic discrimination

Answer 15

The exclusion of members of certain groups through the application of employment policies or practices based on criteria that are not job related

Question 16

Bona fide occupational qualification (BFOQ)

Answer 16

a justifiable reason for discrimination based on business reasons of safety or effectiveness

Question 17

Reasonable accommodation

Answer 17

Attempt by employers to adjust the working conditions and employment practices of employees to prevent discrimination

Question 18

Reverse discrimination

Answer 18

Giving preference to members of certain groups such that others feel they are the subjects of discrimination

Question 19

Harassment

Answer 19

Any unwanted physical or verbal conduct that offends or humiliates the individual

Question 20

Psychological harassment

Answer 20

Repeated and aggravating behavior that affects an employee’s dignity, psychological, or physical integrity that results in a harmful work environment

Question 21

Employment equity

Answer 21

A distinct Canadian process for achieving equality in all aspects of employment

Question 22

Designated groups

Answer 22

Women, visible minorities, Aboriginal peoples, and persons with disabilities who have been disadvantaged in employment

Question 23

Pay equity

Answer 23

The practice of equal pay for work of equal value

Question 24

Diversity Management

Answer 24

The combination of organizational policies and practices that supports and encourages employee differences in order to reach business objectives

Question 25

Job Analysis

Answer 25

Process of obtaining information about jobs by determining the duties, tasks, or activities and the skills, knowledge and abilities associated with the jobs

Question 26

Job

Answer 26

A group of related activities and duties

Question 27

Position

Answer 27

Specific duties and responsibilities performed by only one employee

Question 28

Work

Answer 28

Tasks or activities that need to be completed.

Question 29

Job description

Answer 29

A document that lists the tasks, duties, and responsibilities of a job to be performed along with the skills, knowledge, and abilities, or competencies needed to successfully perform the work

Question 30

Job specifications

Answer 30

Statement of the needed KSA of the person who is to perform the position; the different duties and responsibilities performed by only on employee

Question 31

Standards of performance

Answer 31

Set out the expected results of the job

Question 32

Job design

Answer 32

Process of defining and organizing tasks, roles, and other processes to achieve employee goals and organizational effectiveness

Question 33

Job Characteristics model

Answer 33

An approach to job design that recognizes the link between motivational factors and components of the job to achieve improved work performance and job satisfaction

Question 34

Employee empowerment

Answer 34

Granting employees power to initiate change, thereby encouraging them to take charge of what they do

Question 35

Employee teams

Answer 35

an employee-contributions technique in which work functions are structured for groups rather than individuals, and team members are given discretion in matters traditionally considered mgt. prerogatives.

Question 36

Virtual team

Answer 36

A team with widely dispersed members linked together through computer and telecommunications technology

Question 37

Human resource planning

Answer 37

Process that the people required to run the company are being used as effectively as possible, where and when they are needed, in order to accomplish the organization's goals

Question 38

Trend Analysis

Answer 38

Quantitative approach to forecasting labour demand on an organizational index

Question 39

Management forecasts

Answer 39

Opinions and judgements of supervisors or managers and others that are knowledgeable about the organization's future employment needs

Question 40

Staffing table

Answer 40

Graphic representations of organizational jobs along with the number of employees currently occupying those jobs and future employment needs

Question 41

Markov Analysis

Answer 41

Method for tracking the pattern of employee movements through various jobs

Question 42

Skills inventory

Answer 42

Information about the education, experiences, skills, etc of staff

Question 43

Recruitment

Answer 43

The process of locating and encouraging potential applicants to apply for jobs

Question 44

Internal job posting

Answer 44

Method of communicating information about job openings

Question 45

Labour market

Answer 45

area from which applicants are recruited

Question 46

Selection

Answer 46

The process of choosing individuals who have relevant qualifications and who will best perform on the job to fill existing or projected job openings

Question 47

Reliability

Answer 47

The degree to which interviews, tests, and other selection procedures yield comparable data over time and alternative measures

Question 48

Validity

Answer 48

How well a test or selection procedure measures a person's attributes

Question 49

Panel Interview

Answer 49

An interview in which a board of interviewers questions and observes a single candidate

Question 50

Behavioral description Interview (BDI)

Answer 50

Question about what a person did in a given situation

Question 51

Situational question

Answer 51

Question in which an applicant is given a hypothetical incident and asked how he or she would respond to it

Question 52

Aptitude tests

Answer 52

Measures of a person's capacity to learn or acquire skills

Question 53

Achievement tests

Answer 53

Measures of what a person knows or can do right now

Question 54

"Can-do" Factors

Answer 54

knowledge, skills, aptitude

Question 55

"Will-Do" Factors

Answer 55

motivation, interests, personality characteristics

Question 56

Job performance formula

Answer 56

"can-do" factors x "will-do" factors