HR ch. 5-7 Flashcards Preview

Human Resource Management > HR ch. 5-7 > Flashcards

Flashcards in HR ch. 5-7 Deck (38)
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1
Q

Orientation

A

Formal process of familiarizing new employees with the organization, their jobs, and their work unit and embedding organizational values, beliefs and accepted behaviors

2
Q

Training

A

The acquisition of skills, behaviors, and abilities to perform current work

3
Q

Development

A

The acquisition of skills, behaviors, and abilities to perform future work or to solve an organizational problem

4
Q

Instructional objectives

A

Desired outcomes of a training program

5
Q

Trainee readiness

A

The consideration of a trainee’s maturity and experience when assessing him or her

6
Q

Behavior modification

A

Technique that if behavior is rewarded, it will be exhibited more frequently in the future.

7
Q

On-the-job-training (OJT)

A

Method by which employees are given hands-on experience with instructions from their supervisor or other trainer

8
Q

Co-operative training

A

Training program that combines practical on-the-job experience with formal education

9
Q

Internship programs

A

Programs jointly sponsored by colleges, universities, and other organizations that off students the opportunity to gain real-life experience while allowing them to find out how they will perform in work organizations

10
Q

E-learning

A

Learning that takes place through electronic media

11
Q

Transfer of training

A

Effective application of principles learned to what is required on the job

12
Q

Transfer

A

Placement of an individual in another job for which the duties, responsibilities, statues, and remuneration are approximately equal to those of the previous job

13
Q

Promotion

A

Change of assignment to a job at a higher level in the organization

14
Q

Mentors

A

Managers who coach, advise, and encourage less experienced employees

15
Q

Apprenticeship training

A

System of training in which a worker entering the skilled trades is given thorough instruction and experience, both on and off the job, in the practical and theoretical aspects of the work

16
Q

Performance management system

A

A set of integrated management practices

17
Q

Manager/supervisor review

A

Performance review done by the employee’s supervisor

18
Q

Self-review

A

performance review done by the employee being assessed, generally on a from completed by the employee prior to the performance interview

19
Q

Subordinate review

A

Performance review of a superior by an employee, which is more appropriate for developmental than for administrative purposes

20
Q

Peer review

A

Performance reviews done by one’s fellow employees, generally on forms that are compiled into a single profile for us in the performance interview conducted by the employee’s manager

21
Q

Team review

A

Performance review, based on TQM concepts, that recognizes team accomplishment rather than the individual performance

22
Q

TQM

A

Total Quality Management; control system that involves setting standards, measuring performance against those standards, and identifying opportunities for continuous improvement.

23
Q

Customer input

A

Performance review that, like team review, is based on TQM concepts and seeks information from both external and internal customers

24
Q

Graphic rating scales

A

A trait approach to performance review whereby each employee is rated according to a scale of characteristics

25
Q

Behaviourally anchored rating scale (BARS)

A

A behavioural approach to performance review that consists of a series of vertical scales, one for each important dimensions of job performance

26
Q

Balanced Scorecard (BSC)

A

a measurement framework that helps managers translate strategic goals into operational objectives

27
Q

Direct compensation

A

Employee wages and salaries, incentives, bonuses, and commissions

28
Q

Indirect compensation

A

Benefits, such as extended health and dental plans, supplied by employers

29
Q

Equitable pay

A

Compensation received is perceived to be equal to the value of the work performed

30
Q

Pay-for-performance standard

A

Standard by which managers tie direct compensation to employee or organizational effort and performance

31
Q

Piecework

A

work paid according to the number of units produced

32
Q

Job evaluation

A

Systematic process of determining the relative worth of jobs in order to establish which jobs should be paid more than others within an organization

33
Q

Consumer price index (CPI)

A

Measure of the average change in prices over time in a fixed “market basket” of goods and services

34
Q

Real wages

A

Wage increases larger than rises in the consumer price index; that is, the real earning power of wages

35
Q

Wage and salary survey

A

Survey of the wages paid to employees of other employers in the surveying organization’s relevant labour market

36
Q

Pay grades

A

Groups of jobs within a particular class that are paid the same rate or rate range

37
Q

Competency-based pay

A

Pay based on how many capabilities employees have or how many jobs they can perform

38
Q

Eldercare

A

Care provided to an elderly relative by an employee who remains actively at work