III. Management

Question 1

Mission Statement

Answer 1

a philosophy or creed of a business

Question 2

Values

Answer 2

beliefs about the way things should be

Question 3

Principles

Answer 3

guidelines for human conduct that have enduring, permanent value (i.e. honesty, fairness, integrity, quality, service, respect)

Question 4

Strategic Planning

Answer 4

identifies internal and external forces related to the mission and values of an organization to attain objectives

Question 5

Operational Planning

Answer 5

focus on attaining the objectives of the strategic plan (i.e. budgets and staffing patterns)

Question 6

Independent Planning

Answer 6

One person is involved
Adv: flexible, quick changes
Dis: slow decision making

Question 7

Associative Planning

Answer 7

Leader + others
Adv: additional input
Dis: slow decision making

Question 8

Participative Planning

Answer 8

Outline is made and employees fill in details
Adv: additional input
Dis: employees don’t always agree; can be slow

Question 9

Removed Planning

Answer 9

Employees make a plan and submit to employer
Adv: cooperation;
Dis: not enough resources; unrealistic; conflicting goals w/management

Question 10

Measurement-Engineering Approach to staffing

Answer 10

measures the work content of tasks, establishes standard times, to complete tasks, and specifies the # of employees needed to complete the tasks.

Question 11

Productivity

Answer 11

relationship between output of goods and services (O) and input of resources (I). O:I

Question 12

Theory Z Productivity

Answer 12

theory mngmt from Japan that resulted in increase remarkable productivity.

Question 13

Tasks

Answer 13

activities that implement the process of planning

Question 14

Action Plans

Answer 14

specific projects or programs designed to achieve the organizational goals developed by units

Question 15

Span of Control

Answer 15

of people one person supervises

Question 16

Coordination

Answer 16

synchronizing all departments and/or activities so that the organization’s objectives are met with an efficient work flow.

Question 17

Delegation

Answer 17

transfer of responsibility & authority for making decisions within the organizational structure

Question 18

Hawthorne Effect

Answer 18

Positive influence increases employee output

Question 19

Steering Controls

Answer 19

reliable indicators that detect deviations that will influence results

Question 20

Yes/No Controls

Answer 20

require approval or meet specifications to continue operation; generally safety measures

Question 21

Post-Action Controls

Answer 21

results of a completed action; Ex: # of participants in a program

Question 22

Technical Skills

Answer 22

knowledge of and ability to use processes, practices, techniques or tools of a specialty area. Common in lower mngmt levels

Question 23

Human Skills

Answer 23

ability to interact with other people successfully and to understand, work with, and relate to individuals/groups to get work done. Common in middle & top mngmt levels

Question 24

Conceptual Skills

Answer 24

ability to view the organization as a whole & see how the parts relate to and depend each other. Ability to integrate and coordinate the parts, processes, and systems of an organization.

Question 25

Social Security Act of 1935

Answer 25

an Act that affects old age, survivors, disability, health insurance, unemployment, public assistance, welfare

Question 26

Old Age, Survivors, and Disability Insurance

Answer 26

Insurance that give benefits after retirement in monthly payments until death

Question 27

Medicare Act of 1965

Answer 27

an Act that pays for most hospital.medical care for individuals >65; includes Part A & B

Question 28

National Labor Relations Act of 1935

Answer 28

an Act that gives the right of workers to join/form unions, bargain collectively, and strike

Question 29

Fair Labor Stds Act of 1938

Answer 29

an Act that: reduces poverty, establishes Federal minimum wage, max hours, equal pay, overtime pay, record keeping, employee meals and meals credit, tip regulations, uniform maintenance, child labor provisions.

Question 30

Equal Opportunity Act of 1964

Answer 30

an Act that prohibits discrimination by race, sex, color, religion, national origin, sexual harassment, pregnancy, childbirth

Question 31

Age Discrimination Act

Answer 31

an Act that prohibits discrimination between the ages of 40-70 years old and forced retirement

Question 32

Occupational Safety and Health Act

Answer 32

an Act that sets standards for healthy/safe working conditions for men and women

Question 33

Job Training Partnership Act

Answer 33

an Act that provides state/federal agencies to train and find employment for hard to employ individuals

Question 34

Immigration Reform and Control Act

Answer 34

an Act that requires employers to hire those legally authorized to work in U.S. I-9 Forms must be filled out to prove authorization.

Question 35

Americans with Disabilities Act

Answer 35

an Act that protects those with disabilities from discrimination in the job market

Question 36

Family Medical Leave Act

Answer 36

an Act that allows a maximum of 12 week leave during any 12 month period for birth of child, adoption placement, caring for seriously ill family member.

Question 37

Job Analysis

Answer 37

indicates all aspects of the job activities of the individuals who will be hired to achieve the goals of the organization

Question 38

Job Description

Answer 38

includes job titles, job code, location, job summary, performance requirements, supervision, qualifications

Question 39

Job Specification

Answer 39

sets minimum qualifications needed to perform the job. Includes payroll title, department, supervisor, job summary, education, experience, skills, physical and personal requirements, references, hours, wages, promotional opportunities

Question 40

Constant workload

Answer 40

activities that are not directly associated with departmental outputs and must be done regardless of volume

Question 41

Variable workload

Answer 41

activities directly related to production (i.e. # of admissions, examinations, or laboratory tests)

Question 42

Orientation program

Answer 42

programs that familiarize and acquaint a new employee to the organization, the department, and the job responsibilities

Question 43

Training Programs

Answer 43

programs that teach or improve skills and concepts

Question 44

Cost-Benefit Analysis

Answer 44

determines if alternative actions will produce better financial or operational results

Question 45

Cost Effectiveness

Answer 45

an analytical tool in which costs and effects of a program and at least one alternative are calculated and presented in a ratio of incremental costs to incremental effects.

Question 46

Work Sampling

Answer 46

periodic work checks

Question 47

Total efficiency units

Answer 47

measures the quantity of work performed per unit of time

Question 48

Pathway charts

Answer 48

scale drawings of the path of a worker, measuring time & distance; aka flow diagrams

Question 49

Process charts

Answer 49

graphic presentation of work motions designed to improve the efficiency of method

Question 50

Parity Principle

Answer 50

a principle that states authority and responsibility must coincide whenever delegation of tasks takes place between a manager who has the right to delegate the task and a proper subordinate who has the ability to accept the responsibility of completing the task. (The authority must be given to complete the task and the subordinate must take ownership or responsibility for the task)

Question 50

micromotion studies

Answer 50

photographs of motions taken at fractions of a second

Question 51

Strategic Marketing

Answer 51

the process of identifying the target market + market segmentation (i.e. split up market into categories) + market mix (i.e. sales pitch)