Impact of Digital Technology

Question 1

Open Plan

Answer 1

One room with Partial screens, plants, furniture to separate work areas (shared equipment)

Question 2

Open Plan ADV

Answer 2

Less space wasted (cheaper for business)
Colleges motivate each other (team spirit)
Easier to supervise staff

Question 3

Open Plan DISADV

Answer 3

Lack of privacy
Many distractions
Difficult to suit personal needs (heating)

Question 4

Cellular

Answer 4

Individual offices - few people share - have own equipment

Question 5

Cellular ADV

Answer 5

Able to personalise your space
Safer to store confidential items with locked rooms
Can control ergonomics (environment)

Question 6

Cellular DISADV

Answer 6

Lack team spirit
Difficult to supervise
Wastes space (more costly for business)

Question 7

Hot desking

Answer 7

Terminals that are provided to employees who occasionally need to work in the office (must be booked out in advance)

Question 8

Touchdown area

Answer 8

Areas for clients/customers who require ICT for a short time period - not booked out but free to use

Question 9

Full-Time

Answer 9

When the employee works between 35 to 40 hours a week typically divided between 5 days with 8 hours each day

Question 10

Part-Time

Answer 10

When an employee works fewer hours than that of a full-time worker, this has no specific hours

Question 11

Flexi-Time

Answer 11

Employee chooses when to start and end work (agreed limits) but works certain core hours e.g. 10 am to 4 pm everyday

Question 12

Flexi-Time ADV

Answer 12

Boosts productivity
Improved morale
Easier to recruit employees

Question 13

Flexi-Time DISADV

Answer 13

Procrastination
Communication difficulties
Possible lack of career progression

Question 14

Job Share

Answer 14

Where 2 or more employees literally divide a job between them to cover a full-time role

Question 15

Job Share ADV

Answer 15

Less stress
More flexibility
Greater exchange of skills and knowledge

Question 16

Job Share DISADV

Answer 16

Reduced pay/benefits
Compatibility issues
Less flexibility to change terms

Question 17

Homeworking

Answer 17

When employee will work from home permanently or split between home working and office working

Question 18

Homeworking ADV

Answer 18

Fewer Distractions
Increased productivity
Improves work-life balance

Question 19

Homeworking DISADV

Answer 19

Home distractions
Cost of equipment
Overdependence o technology

Question 20

Teleworking

Answer 20

Similar to home working but more likely to be done while travelling

Question 21

Teleworking ADV

Answer 21

Allows work from anywhere
Improves concentration
Reduces conflict in companies

Question 22

Teleworking DISADV

Answer 22

Emotional disengagement
Lack of team working
Feeling of isolation

Question 23

Video/Web Conferencing

Answer 23

Uses video/audio to connect 2+ points across the internet for 2 way conferencing over a distance

Question 24

Video/Web Conferencing ADV

Answer 24

Saves time
Improves communication
Saves money (which would be for travelling)

Question 25

Video/Web Conferencing DISADV

Answer 25

Feels impersonal Network connection issues Comply with laws (unable to record meetings)

Question 26

Impact of ICT on working practices

Answer 26

Has allowed for homeworking meaning staff are motivated since they have a better work-life balance Hot desking/Home working allows for costs to be saved in the office on smaller premises as they don't need to accommodate everyone in the office Video/Web conferencing has allowed for meetings to take place remotely saving travel time and cost

Question 27

Impact of ICT on Workflow

Answer 27

Less paper required since files are transferred electronically Communication is easier as video conferencing allows meeting over a distance Backing up materials allows for less documents to go missing

Question 28

ADV of ICT

Answer 28

Time spent on boring repetitive tasks is reduced Improvements to accuracy and appearance of information The speed that information can be processed is greater

Question 29

Financial Implications of using ICT

Answer 29

Purchasing/upgrading equipment Training staff Employing specialists to maintain/operate equipment

Question 30

Internet allowed for

Answer 30

You to speak to someone regardless of time and location People to express their selves Accelerated the business world

Question 31

MoC Face to Face ADV

Answer 31

Opportunity for immediate feedback Personal Able to gauge body language and facial expressions

Question 32

MoC Oral ADV

Answer 32

Customers don't need to leave their homes Useful for general/brief queries Usually takes less time than face to face

Question 33

MoC Oral DISADV

Answer 33

Does not create rapport Impossible to pick up on visual cues

Question 34

MoC Written ADV

Answer 34

Creates a record Provides confidence and reassurance Confirms understanding - read over and over and understand

Question 35

MoC Electronic ADV

Answer 35

Allows for immediate delivery of information Allows people to communicate any time and any place Gives access to a wide range of information/opinion

Question 36

Barriers to communication

Answer 36

Information overload Emotional barriers Information distorted when passed on Use of jargon Loss of interest points made