In Basket Steps

Question 1

Training / Corrective Actions / Prevention

Answer 1

• Conduct shift training to review policies, preventing reoccurrence
• Delegate lieutenant and master technician develop drill (complete draft training plan in 3 days, deliver drill in 5 working days)
• EAP referral (HR-02 form)
- Alternative Dispute Resolution
• DIP, ARB, SAFO, Standard Evolution Drills, FXCO
OHREP
• Develop shift / station policy
• Monitor the shift over the next few months to ensure compliance with…

Question 2

Follow-Up

Answer 2

• Define who
• With complainant regarding status of investigation
• With employee’s family (if they agree) get their car home
• With employee the following day and every two weeks to ensure no patterns reemerge
• Ensure no retaliation

Question 3

Immediate Actions

Answer 3

• Stop unsafe / unlawful actions
• Address zero tolerance issues
• Treat injuries per SOP 02.03.01
• Address scheduling conflicts
• Ensure safety, comfort, and security

Question 4

Maintain Service

Answer 4

• Ensure response readiness and ALS service delivery
• Holdover personnel to ensure response readiness
• Move personnel to limit units being out-of-service
• Determine ability to complete investigation while remaining in-service
• Radios in day-mode / monitor radios

Question 5

Notifications

Answer 5

• Battalion Chief, EMS Supervisor, Uniformed Fire
Officer, Staffing Incident Command Post Officer
• Duty Apparatus, Facilities Coordinator, other shift
leaders, volunteer President / Chief, station
lieutenants
• Professional Standards Officer, Police, EEO
Officer, Women’s Program Officer
• EMS Quality Manager, EMS Regulatory Officer
• PSOHC, CRT, FiRST, Wellfit staff, BFO, BTT
• EAP Counselor, Behavioral Health Coordinator
• Fairfax County Risk Management Division, Child /
Adult Protective Services

Question 6

Investigate / Determine Root Cause / Document

Answer 6

• Remain objective, ensure confidentiality, due process and protect employee rights
• Review / Update FOCUS, Telestaff, station logbook, pass-on book, Target Solutions, Master Calendar, unit roster, CAD Data, DVS M5, vehicle logbook, Fire RMS reports, Rescue Bridge ePCR reports, station / shift policies
- Interview (separately) those involved, determine facts and actions and get statements (FRD-317, Memo)
o Ask…
o Document with supervisory notes
• Interview witnesses and get statements (FRD-317, memo)
o Why was this not reported immediately?
o Document with supervisory notes
• Review manual
• Review SOP
• Review personnel files for previous occurrences
• Review Rules & Regulations, Core Values, Code of Ethics
• Complete Injury / Accident packet
• Take photos / gather evidence
• Delegate portions of the investigation to my
Lieutenant for mentoring
o Ensure completion as I am ultimately responsible
• Draft memorandum of facts and finding to
Battalion Chief by end of shift
• Complete forms

Question 7

Discipline

Answer 7

• After gathering facts, reviewing personnel files for
history, and conferring with battalion chief,
recommend progressive discipline

Question 8

Miscellaneous

Answer 8

•	Offer support and encouragement
•	Award nominations (per SOP 02.08.01)
•	Citizens Fire Academy. Promote FRD Social Media 
         Platforms
•	Thankyou / apology card