internal and external communication Flashcards
what is communication
the transferring of a message from the sender to the receiver, who understands the message
what is message
information or instructions being passed by the sender to the receiver
what is internal communication
communication between members of the same organisation
what is external communication
communications between organisation and other organisations or individuals
what is a transmitter
person starting off the process by sending the message
medium of communication
method used to send a message used to send a message
what is a receiver
person who receives the message
what is feedback
reply from the receiver which shows weather the message has arrived, been understood ad is necessary acted upon
what is one way communication
involved msg which does not call for or require response
what is two way communication and its benefits
when receiver gives response to meg and there is a discussion abt it
ensures msg is understood, receivers feel more part of it - motivated
what are the 3 communication methods
verbal, visual and written
advantages and disadvantages of verbal communication
quick, 2 way. can see facial expression
dk if listening, might be long, not suitable for permanent recordes of msg
what is advantage and disadvantages of written communication
hard evidence, good fir msg with details, can be copied, cheap and quick
feedback is not always possible, 2 way is hard as info overload, dk if msg is sent, language is difficult, no body language
what is the advantages and disadvantages if visual
attractive, clearer
no feedback, diff to interpret
what is formal communication
message are sent through established channels using professional language
what is informal communication
information is sent and received casually using everyday language
what are the 4 communication barrier
problems with sender, receiver, medium and feedback
how can problems with sender be removed
make msg with easy language, clear instructions, ensure right person is receiving it, msg shld be brief
how can problems with medium be fixed
insist feedback, select appropriate channel, shortest channel shld be used, use a diff medium
how can problmes with receiver be fixes
ask for feedback, emphasise on important part, trust or ask another sender
how to overcome problems with feedback
another method, ask for feedback, use direct lines of communication
