interview Flashcards
(7 cards)
1
Q
role play
A
apologise, with reasoning
“I understand”
ask questions
alternatives
details
2
Q
about yourself
A
active person, football and exercise in general
enjoy music and play the guitar
greenhill, prince henry’s
craig, harry
3
Q
why m&s
A
good reputation - retailer, employer
ethical organisation, great products
parents, rubbed off
4
Q
good customer experience
A
friendly approachable staff
targeting needs of customer, above and beyond
well organised store
5
Q
previous work experience
A
Macdonald’s
pressure, kitchen
tills, public
6
Q
what the job entails
A
positive customer experience, all areas
come back
team, tills, shelves, anything
7
Q
strengths
A
enjoy engaging with members of the public and able to adapting my approach to different customers
enjoy working as part of a team
