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Salesforces > Interview Question: Salesforce Basics > Flashcards

Interview Question: Salesforce Basics Flashcards

1
Q
  1. What is Cloud computing?
A

Cloud Computing is a new trend in IT development, deployment, Delivery
module of business Products, Services that are provided over the internet that are used by the real time User

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2
Q

2.Expand CRM and briefly explain about CRM ?

A

CRM is “Customer Relationship Management. “ Companies and organization used CRM software to increase their revenues and profits by using application to automate sales and marketing function.

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3
Q
  1. List some CRM Software’s.
A
  1. Salesforce CRM.
  2. Microsoft Dynamics CRM.
  3. Oracle CRM.
  4. SAP CRM.
  5. Sage CRM.
  6. NetSuite CRM.
  7. Oracle CRM on Demand.
  8. Oracle Sales Cloud(Fusion CRM).
  9. SugarCRM.
  10. Nimble
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4
Q
  1. What are the Advantages of Cloud Computing?
A

Cloud computing services reduce the costs by a great extent by
making redundant the need to buy several software licenses, it also eliminates the huge costs required by an organization to maintain and upgrade existing software.

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5
Q
  1. What is the definition of Cloud Computing?
A

“Cloud Computing definition given by NIST (US National Institute of Standards and
Technology) : Cloud Computing is a model for enabling ubiquitous, convenient, on demand network access to a shared pool of configurable computing resources that can
be rapidly provisioned and released with minimal management effort or service provider interaction“

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6
Q

6.What are deployment modes of cloud computing?

A

Cloud computing services can be provided in four different deployment modes
depending on size and structure of an organization. Four deployment modes of cloud
computing are
1. Public Cloud.
2. Private Cloud.
3. Hybrid Cloud and
4. Community Cloud.

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7
Q
  1. What is PaaS?
A

PaaS means” Platform as a Service”. Here in “PaaS “ the cloud service providers provides hardware, OS(operating System), Storage, Network services over the cloud. It is the way like a rent. If there is no service like Platform and there will be no Applications. Which applications are build on a Platform.

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8
Q
  1. What is SaaS?
A

SaaS means Software as a Service. Through this Services all the software’s are distributes over the cloud. By using SaaS no need to install any software all software’s
are readily available over the internet.

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9
Q
  1. What is IaaS?
A

Full form IaaS is “Infrastructure as a Service”. Here in IaaS the cloud service providers
will provides infrastructure like servers, hosting services and storage. Servers and
storage’s are the basic services provide by Cloud Service Providers.

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10
Q
  1. Salesforce.com is based on which cloud computing Service ?
A

SaaS

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11
Q
  1. What are common factors on SaaS, PaaS, and IaaS?
A

SaaS, Paas and IaaS are the three types of services provided using “cloud”. Their
common factor for providing services to organization and customer is the “CLOUD” depending upon the types of the service they need. Saas provides Software service on cloud where PaaS provides Platform for application development and finally IaaS provides Infrastructure.

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12
Q
  1. What is Salesforce?
A

Salesforce is one of the best customer relationship management (CRM) tool. Salesforce
is among one of the best web based flexible and powerful database provider available
in the market.

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13
Q

13.Different Salesforce Editions?

A

Salesforce.com provides different types of editions and features depending upon the
cloud. For Sales cloud it provides four different types of editions. They are
1. Essential.
2. Professional.
3. Enterprise.
4. Unlimited.

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14
Q
  1. Number of Salesforce Editions released per year?`
A

Salesforce Releases e updates for every year. They are
1. Spring.
2. Summer.
3. Winter.

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15
Q
  1. Difference between Salesforce.com and Force.com?
A

Salesforce.com and force.com are relatively same but they are different in their
functionality. Salesforce.com is used to develop CRM functionality based application
where force.com is used to customize our data model, business logic and User
interface.

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16
Q
  1. What is Database.com?
A

Database.com is a type of service provided by Salesforce.com to enhance the power of
Salesforce.com CRM applications. Database.com provides “Data as a Serivce” to
subscribers.

17
Q
  1. How many types of portals are available in Salesforce?
A

In Salesforce.com we have three types of portals. They are
1. Customer Portal.
2. Partner portal.
3. Self Service portal.

18
Q
  1. What is App in Sales force?
A

App means an Application. In Salesforce an Application consists a group of tabs which
are designed to work as a single function. We have number of applications in
Salesforce.com some of them are sales, marketing, chatter, site.com, work.com etc.
We can create new application and also customization for the existing apps in
Salesforce.com.

19
Q
  1. Different types of object in Salesforce.com? And why they called so?
A

In Salesforce.com we have two types of objects. They are
1. Standard objects- Standard objects are called so because they are created and
provided by Salesforce.com.
2. Custom Objects- Custom objects are those which are created by an User in
salesforce.com.

20
Q
  1. What is an object in Salesforce?
A

An Objects is represented as a database table which stores organization data . Objects
consists of set of fields and we store data against that field. To view data Salesforce
provided TABS.

21
Q

21.What is TAB in Salesforce?

A

Salesforce.com provides list of tabs and are placed in Tab menu. To access data of an
objects Tabs are used. Tabs in Salesforce are three types they are.
1. Custom Tabs.
2. Visualforce Tabs.
3. Web Tabs.

22
Q
  1. List examples of custom field types?
A

Some of the custom field types are date field, Date/Time field, Currency field, Checkbox
field, Number field, Text field, Pick list field, Email field, percent fields, phone field, Url
field and many more.

23
Q

23.What are the Standard and Custom Fields in Salesforce?

A
  1. Standard fields for custom objects stores the information about created by, modified by, currency, Name, owner and Division. These are the standard fields in Salesforce.com.
  2. Custom field for custom objects store unique data or information of an
    organization.
24
Q
  1. How many custom fields can I created in an object?
A

In Unlimited edition we can create up to 500 fields per object. In professional edition we can create up to 100 custom fields per object.

Salesforces (8 decks)

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