Flashcards in Interview Techniques Deck (23):
What are the 4 phases of an interview?
What is the definition of an "Interview"?
A non-accusatory process in which an officer asks questions designed to develop factual information, such as who, what, where, when, and how from a willing participant.
When does an interview occur?
Any time a BSO interacts with a traveller.
What are the 4 goals of interview Phase 1 - Orientation?
-Establish the purpose to topic of the interview
-Formally identify the person involved in the interview
-Establish an adequate level of language comprehension
-Establish rapport with the person being interviewed
What is the most important goal of interview Phase 1 - Orientation?
Which phase can also be called "the listening phase"?
The second phase or "Narrative" phase.
If the subject is doing most of the talking then you are successful in this phase.
Which phase has the goal of maintaining or deepening the rapport and getting the subject talking?
The second or "Narrative" phase
What is the goal of the interview third phase or "Cross-Examination" phase?
To ask specific questions regarding statements made by the subject in the Narration phase. These questions are more likely to be closed.
In which phase would you most likely ask open questions?
In the second or "Narrative" phase.
In which phase does the interviewer focus on areas that were missing, vague, inconsistent, not credible, lacking in detail or were accompanied by clusters of verbal or non-verbal behaviours that were departures from the subject's baseline?
The third or "Cross-examination" phase.
What is the definition of "rapport"?
A close and harmonious relationship in which the people or groups concerned understand each other's feelings or ideas and communicate well.
What is defined as - a close and harmonious relationship in which the people or groups concerned understand each other's feelings or ideas and communicate well.
What is the definition of "pacing"?
Pacing is the process by which we transmit their behaviour back to someone through our own behaviour. In other words, we move toward his model of the world.
What is the process by which we transmit their behaviour back to someone through our own behaviour. In other words, we move toward his model of the world.
What are the guiding rules to detect deception?
-Consider the context
-Look for clusters
-Establish a baseline
What is a baseline?
A baseline is the person's typical verbal behaviour when they are being truthful.
Establish it by asking a few non-threatening questions where the person is unlikely to lie and carefully listen to, and observe, their response.
What should you allow for when interpreting body language?
For example, crossed arms in a cold room.
How many questions deep is a lie?
Usually three questions deep.
What does the C.A.L.M. approach assist with?
Defusing hostile individuals
What does the "C" in the C.A.L.M. approach stand for?
Calm - as in calm yourself
What does the "A" in the C.A.L.M. approach stand for?
Acknowledge - as in acknowledge the other person's feelings and emotions
What does the "L" in the C.A.L.M. approach stand for?
Listen - as in listen actively to what the person is saying