Interviewing/ communication Flashcards
1
Q
5 types of nonverbal behaviors
A
- vocal cues
- action cues
- object cues
- personal space
- touch
2
Q
how to interview someone with anxiety
A
- provide the client with simple, organized information in a structured format
- explain who you are and your role/ purpose
- ask simple, concise questions
- avoid becoming anxious like the client
- do not hurry
- decrease any external stimuli
3
Q
how to interview someone who is angry
A
- approach the client in a calm, reassuring, in-control manner
- allow the client to veny feelings
- avoid any arguments with or touch the client
- obtain help from other health care professionals as needed
- facilitate personal space to that the client does not feel threatened or concerned
- never allow the client to position him or herself between you and the door
4
Q
How to interview someone who is depressed
A
- express interest in and understanding or the client and respond in a neutral manner
5
Q
How to interview someone who is manipulative
A
- provide structure and set limits
-differentiate between manipulation and a reasonable request
-obtain an objective opinion from other nursing colleagues
6
Q
How to interview someone who is sexually aggressive
A
- set firm limits on overt sexual client behavior and avoid responding to subtile seductive behaviors
- encourage client to use more appropriate methods of coping in relating to others
- if the overt sexually continues, do not interact without a witness
- report inappropriate behavior to a supervisor
7
Q
How to communicate with an infant
A
- often response to bodily sensations rather than in a conscious effort to be expressive
- gentle soothing voice
- they use two types of nonverbal cues
8
Q
Engagement
A
Smiling, babbling, open hands
9
Q
disengagement
A
crawling away, crying, lips compression
10
Q
A
