INTRO TO LABORATORY MANAGEMENT Flashcards
1
Q
Pattern of behaviors.
A
LEADERSHIP
2
Q
Engage others to complete
tasks in timely and
productive manner
A
LEADERSHIP
3
Q
Provides DIRECTION to an
organization.
A
LEADERSHIP
4
Q
Use certain talent.
A
MANAGEMENT
5
Q
Mix of different personnels
A
MANAGEMENT
6
Q
Provides the road to an
organization
A
MANAGEMENT
7
Q
Four primary functions of management
A
Planning
Organizing
Leading
Controlling
8
Q
Traits of a _____:
Administrator
A
LEADER
9
Q
Traits of a _____:
Organizer and developer
A
LEADER
10
Q
Traits of a _____:
Risk Taker
A
LEADER
11
Q
Traits of a _____:
Inspiration
A
LEADER
12
Q
Traits of a _____:
Thinks in long term
A
LEADER
13
Q
Traits of a _____:
Asks What and Why?
A
LEADER
14
Q
Traits of a _____:
Challenges status quo
A
LEADER
15
Q
Traits of a _____:
Does the right thing
A
LEADER and MANAGER
16
Q
Traits of a _____:
Implementer
A
MANAGER
17
Q
Traits of a _____:
Maintains control
A
MANAGER
18
Q
Traits of a _____:
Thinks short term
A
MANAGER
19
Q
Traits of a _____:
Asks how and when
A
MANAGER
20
Q
Traits of a _____:
Watches bottom line
A
MANAGER
21
Q
Traits of a _____:
Accepts status quo
A
MANAGER
22
Q
Traits of a _____:
Is a good soldier
A
MANAGER
23
Q
FOUR KEY LEADERSHIP STYLES
A
● SUPPORTING
● DIRECTING
● DELEGATING
● COACHING
24
Q
what type of leader: Provides physical and personal
resources.
A
Supportive Leader
25
what type of leader:
Rules, orders or other defined
instructions.
Directive Leader
26
what type of leader:
| Offers flexibility & encourage creativity.
Supportive Leader
27
what type of leader:
| Offers concise and detailed instructions
Directive Leader
28
what type of leader:
Provides LOW
support & direction
Delegating Leader
29
what type of leader:
Provides HIGH
support & direction.
Coaching Leader
30
Also known as the ADMINISTRATION
MANAGEMENT
31
Who is the person who says that management is “Organizing and controlling the affairs or a
sector of a business”
Hubbard
32
Uses all the resources available.
MANAGEMENT
33
Can have a very specific tasks
MANAGEMENT
34
What type of manager:
| focus on generating and reinvesting financial capital.
Financial managers
35
What type of manager:
| help recruit staff and oversee labor law in the organization where they work.
Human resource
| managers
36
what management level is this:
| Responsible for the daily management of line workers—the employees.
First-line Managers
37
Typically do not set goals for the organization, they
have a very strong influence on the company or
organization
First-line Managers
38
what management level is this:
| Engage in variety of activities
Middle Managers
39
what management level is this:
Strategic and tactical, Setting goals for their departments and
other business units.
Middle Managers
40
what management level is this:
| Strategizing and Planning
Top Managers
41
what management level is this:
| Make decisions affecting the entirety of the firm
Top Managers
42
what management level is this:
| Usually long-term
Top Managers
43
What type of management if
the role of the manager is:
To ensure that quality laboratory services are provided.
OPERATIONS/QUALITY MANAGEMENT
44
What type of management if
the role of the manager is:
Identify specific performance indicators to monitor against
defined performance thresholds.
OPERATIONS/QUALITY MANAGEMENT
45
What type of management if
the role of the manager is:
● Quality assurance
OPERATIONS/QUALITY MANAGEMENT
46
What type of management if
the role of the manager is:
●Legislation/regulations/HIPAA compliance
OPERATIONS/QUALITY MANAGEMENT
47
What type of management if
the role of the manager is:
● Policies and procedures
OPERATIONS/QUALITY MANAGEMENT
48
What type of management if
the role of the manager is:
● Strategic planning
OPERATIONS/QUALITY MANAGEMENT
49
What type of management if
the role of the manager is:
● Benchmarking
OPERATIONS/QUALITY MANAGEMENT
50
What type of management if
the role of the manager is:
● Productivity assessment
OPERATIONS/QUALITY MANAGEMENT
51
What type of management if
the role of the manager is:
● Medicolegal concerns
OPERATIONS/QUALITY MANAGEMENT
52
What type of management if
the role of the manager is:
● Continuing education
OPERATIONS/QUALITY MANAGEMENT
53
What type of management if
the role of the manager is:
● Staff meetings
OPERATIONS/QUALITY MANAGEMENT
54
What type of management if
the role of the manager is:
Recruiting, hiring, training, and retaining
qualified personnel.
HUMAN RESOURCE MANAGEMENT
55
What type of management if
the role of the manager is:
Requires understanding current and potential
future needs of the laboratory.
HUMAN RESOURCE MANAGEMENT
56
What type of management if
the role of the manager is:
● Job descriptions
HUMAN RESOURCE MANAGEMENT
57
What type of management if
the role of the manager is:
● Recruitment and staffing
HUMAN RESOURCE MANAGEMENT
58
What type of management if
the role of the manager is:
● Orientation
HUMAN RESOURCE MANAGEMENT
59
What type of management if
the role of the manager is:
● Competency assessment
HUMAN RESOURCE MANAGEMENT
60
What type of management if
the role of the manager is:
● Personnel records
HUMAN RESOURCE MANAGEMENT
61
What type of management if
the role of the manager is:
● Performance evaluation/appraisals
HUMAN RESOURCE MANAGEMENT
62
What type of management if
the role of the manager is:
● Discipline and dismissal
HUMAN RESOURCE MANAGEMENT
63
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What type of management if
the role of the manager is:
Provision of laboratory services requires
resources:
○ Staff, Equipment, and Supplies.
```
FINANCIAL MANAGEMENT
64
What type of management if
the role of the manager is:
Responsible to acquire resources and to
manage expenses.
FINANCIAL MANAGEMENT
65
What type of management if
the role of the manager is:
Departmental budgets
and Billing
FINANCIAL MANAGEMENT
66
What type of management if
the role of the manager is:
● CPT coding
● ICD-10 coding
FINANCIAL MANAGEMENT
67
What type of management if
the role of the manager is:
● Compliance regulations
FINANCIAL MANAGEMENT
68
What type of management if
the role of the manager is:
● Test cost analysis
FINANCIAL MANAGEMENT
69
What type of management if
the role of the manager is:
● Fee schedule maintenance
FINANCIAL MANAGEMENT
70
What type of management if
the role of the manager is:
● Customer service
MARKETING MANAGEMENT
71
What type of management if
the role of the manager is:
● Outreach marketing
MARKETING MANAGEMENT
72
What type of management if
the role of the manager is:
● Advertising
MARKETING MANAGEMENT
73
What type of management if
the role of the manager is:
● Website development
MARKETING MANAGEMENT
74
What type of management if
the role of the manager is:
● Client education
MARKETING MANAGEMENT
75
What kind of manager skill is this:
Conceptualize and apply management process, systematize work
flow, make decisions and communicate with co-workers.
ORGANIZATIONAL SKILLS
76
What kind of manager skill is this:
| Understands basic theories of human needs and work motivation.
PEOPLE SKILLS/INTERPERSONAL SKILLS
77
What kind of manager skill is this:
Ability to interact effectively with organizational members.
i. Communication is a critical part of interpersonal skill, and an
inability to communicate effectively can prevent career progression
for managers
PEOPLE SKILLS/INTERPERSONAL SKILLS
78
What kind of manager skill is this:
Effective use of and accounting for the monetary assets of the
company.
FINANCIAL SKILLS
79
What kind of manager skill is this:
Understanding and demonstrating proficiency in a particular
workplace activity.
TECHNICAL SKILLS
80
What kind of manager skill is this:
Using a computer word processing program, creating a budget,
operating a piece of machinery, or preparing a presentation
TECHNICAL SKILLS
