Intro To Operations Flashcards
(15 cards)
What is Operations Management (OM)?
The activity of managing the resources devoted to the production and delivery of products and services.
Operations management focuses on managing activities, decisions, and responsibilities related to production and delivery.
List the major historical developments in Operations Management.
- Industrial revolution
- Scientific management
- Human relations movement
- Management Science
- Computer age
- Environmental Issues
- Just-In-Time systems (JIT)
- Total Quality Management (TQM)
- Business Process Reengineering
- Global competition
- Flexibility
- Time-Based Competition
- Supply Chain Management
- Electronic commerce
- Outsourcing and flattening of the world
Each development marked a significant shift in how operations were managed.
What are the Four V’s of Operations Management?
- Volume
- Variety
- Variation in demand
- Visibility
The Four V’s help in analyzing the characteristics of operating processes.
Describe the transformation process in Operations Management.
All operations are transformation processes that transform inputs into outputs.
Inputs can include materials, information, and customers while outputs are products and services that add value.
Fill in the blank: The _______ focuses on the development of quantitative techniques to solve operations problems.
Management Science
How do manufacturing and service organizations differ in terms of product tangibility?
- Manufacturing: Tangible products that can be inventoried
- Service: Intangible products that cannot be inventoried
This distinction highlights the operational challenges faced by each type of organization.
True or False: Manufacturing often provides services and services often provide tangible goods.
True
What is the main goal of Just-In-Time systems (JIT)?
To achieve high-volume production with minimal inventories.
JIT systems emphasize efficiency and waste reduction.
Identify the inputs and outputs in the transformation process.
Inputs: * Transformed Resources (Materials, Information, Customers)
Outputs: * Products and Services
Transformed resources refer to what is changed in the process, while outputs are the final goods and services.
What are the implications of the Four V’s in Operations Management?
They help in understanding capacity, anticipation, flexibility, and customer satisfaction.
Each ‘V’ influences operational strategy and decision-making.
Fill in the blank: The _______ of Operations Management includes People, Plants, Parts, Processes, Planning and Control.
5Ps
Explain the significance of the 1950-1960 era in U.S. Operations Management.
It was the golden era where primary opportunities were in marketing, leading to a focus on improving operations.
This era marked a shift in operational strategies towards efficiency.
What are the characteristics of operations with high visibility?
High customer contact, high unit costs, and greater variety in output.
Operations with high visibility often require more customer interaction and flexibility.
What is the role of Environmental Issues in Operations Management during the 1970s?
Considered waste reduction, the need for recycling, and product reuse.
These issues led to more sustainable practices in operations.
Identify three core functions of an organization.
- Operations function
- Marketing function
- Product/services development
Core functions are essential for the organization’s primary activities.
