Investor Questions Flashcards

c (62 cards)

1
Q

How do you vet companies for cash advance

A

Tariq - crisp clear
1 - aim for prepurchased tickets to all be sold within 90 to 180 days depending on the operator

2 - we visit their parks and count number of buses and trips per day —-/. we discount their daily sales rate by 40% and then times by X number of days to determine their repayment ability

3 - we then move them onto a trial period deploying fraud prevention tech and putting our staff in their offices to monitor their actual ticket sales before we go to Accelerate acquisition live and pre-purchase tickets
4 - we get post dated cheques

DD Doc
https://www.notion.so/Due-Diligence-Prior-to-Accelerated-Acquisition-Being-Deployed-aaf248920f0140578f1f93a7188ddff8

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2
Q

VC Question: What commission do you charge? And how do you get money back for reselling tickets?

A

We charge 20% commission on every ticket.

We are retain additional funds over and above this 20% for cash from the selling of pre-purchased tickets, this usually takes our blended take from the bus operators GMV, 50-100%.

Pre-purchased tickets must all be resold within 6 months or a 1.5% fee will be charged each day on the value of unsold tickets.

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3
Q

What do investors want to feel from me?

A

Confidence, energetic like Sam Browne, and informed like Sam Brown who has the idea maze down

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4
Q

How many people are on revenue generating side of cash advance?

Why are many on trial

BREAK THIS UP INTO A NUMBER OF QUESTION CARDS

A

Currently circa 40% are on full live accelerated acquisition

The balance are on an accelerated acquisition trial

This gives them an ability to see how the processes work, and gives us a more concrete windows into their numbers. It final due diligence for us.

From now until October we will continue to convert people from accelerated acquisition trial to accelerated acquisition live.

We are not converting anyone on a accelerated axuqustony trial rolling basis until we have closed the round due to the cash flow pressure it puts on us.

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5
Q

What security do we have?

A

We get a post dated cheque from operators.

Post dated cheques are in many ways more concrete than contracts.

  1. If the cheque bounces they face jail time, it applies to them personally
  2. The Central Bank will allow us to draw money from their account without their permission if this bounces
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6
Q

Rivers joy, the key one that is on trial and unlikely to Move to AA

A

S

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7
Q

Are there any ESG or social responsibility plays here

A

ESG De-carbonisation:

QuickBus’s model boosts occupancy rates on buses, usually around 60%. Pushing bus seat utilisation up to 90 - 95% means 20 - 25% fewer buses are required to move the same amount of people.

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8
Q

Have you got a lead or any commitments?

A

“We have a VC who have committed 500k and have offered to lead.

We haven’t taken them up on that offer yet but

will likely make the choice of who will lead when the round is closer to being closed”

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9
Q

What’s you conversion rate from trial to live

A

30-40%

But we are working with limited data sets, in a single month this can go up to 60%, over time we expect it to be north of 50%

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10
Q

What do VCs love to hear?

A

That you want to built a 100 million plus revenue company that has a path to a billion dollar valuation

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11
Q

How to reach out to funds

A

See email templates for
1. Funds I know
2. New reach out
3. Intro template for ppl who will intro me to funds

Link to doc

https://docs.google.com/document/d/1ymeyH5d5xYUiXm9eEwVsADf2pW7kKzzO3CxncABnwRg/edit

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12
Q

What’s your valuation

A

NEVER GIVE ANY KIND OF NUMBER

-
“We are looking to optimise for the right partner as opposed to the highest possible valuation”
-

-
“how is the market pricing rounds like ours at the moment, rapid growth and very profitable unit economics”

We will choose the best price and partner combination once all the offers are on the table

After thought

Give investor a ranger even worse, they will anchor on bottom of the range

Must have 10x shot from valuation they invest at - most VCs need this

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13
Q

Options is short of runway

A
  • B54
  • current investors
  • interim close
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14
Q

What is your conversion rate from trial to live and what challenges do you face

And how can you avoid these challenges in future

A

Our conversion rate is 30-60% but we need a larger data set

The conversion rate from trial to live is 40%. A key challenge is our sales person sells to a mid level manager who likes it, they run it on trial and inform the board. The board feels left out, then the mid level manager has to pitch the board. The mid level manager is not our trained sales person, and they are now pitching a defensive board. Our method to get around this obstacle is to ensure we are pitching board level staff.

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15
Q

have we found a gold seam?

A

Yes, we’ve been looking for it, and now we’ve found it, we have to make sure we are the ones who exploit it

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16
Q

How to come across as super pushy and a thruster - HYPER ENERGETIC

A

1 - post call send email with their key questions and answers

2 - thank them for the call

3 - thank someone else for the call and ask if they know anyone else to talk to

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17
Q

What have we proved

RSBP

R
S
B

A

Proved

R - Replication
S - Scalability
B - Buy potential

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18
Q

Get a meeting with anyone

A

GET MEETING WITH ANYONE - Get anyone into a meeting - Example, tell Kenya president you have organised a meeting with Elon Musk, then tell Elon Musk you organise meeting with them, JUST NEED TO FIND SOMEONE each person wants to meet.GET

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19
Q

3SB

A

3
Second
Breath
(Pause to think, gives more gravity to answer)

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20
Q

Why is accelerated acquisition such a game changer

A

I - inventory secured
C - many customer touch points
P - get paid whilst customers are acquired

1 - difficult to get inventory is secured
- grows inventory dominance (allows for other opportunities later like becoming a Global Distribution System, we have already had multiple global players reach out to use to supply inventory and they do the selling and we still keep half the commission)

2 - customer touch point secured

3 - paid whilst acquiring customers as opposed to the other way around

4 - got customer data and travel habits

5 - We want to push out and land grab control the market with cash advance so we can dominate in that space, grow and generate significant net revenues, and then later leverage our inventory advantage to dominate the B2C market further down the line.

6 - McDonald is a food distribution specialist, but a large portion of their income comes from rent from their franchisees. They are customer facing as is supports their other business goals.

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21
Q

Below the line marketing specialists
BTL

A
  • online highly expensive especially in nigeria
  • excessive discounting is not sustainable especially given the macro economic environment
  • we book their journey
  • built brand trust
  • reduce fraud
  • 100% from day one as opposed to 1%, 100x, with 1000x on profitability
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22
Q

ABC

A

ALWAYS

BE
CLOSING

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23
Q

A
I
D
A

A

1 - Attention - WWW ITT
2 - Interest -

500% growth whilst budgets dropped - say twice in two different ways

CAC to LTV 10 to 1 - say twice in two different ways

3 Desire

  • We now know how to enter new markets fast and efficiently - proof, look what we did opening Nigeria within6 months
  • Will QuickBus a billion dollar company, absoutely
  • Will it be under the current ownership, we expect offers into the 100s of millions to be taken seriously

4 - Action
- Any reason you wouldn’t Invest
Have you made investment like this before.

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24
Q

We are a highly resilient team

A

Built by the storm
- Covid
- geo-shift to stronger market
- rebuild the team and customer base from scratch

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25
Interesting talking points
Billionaire founder of Rackspace invested EasyJet founder tried to invest, we turned him down We’ve had 3 acquisition chats - SWVL - Turkish - Busbud
26
Round process - LSF
Round 1 - L (lead), 2 - S (soft commits >50%), 3 - F (fomo close)
27
What problem do we solve for bus operators (Cash advance free chat)
- we assist in deploying and managing anti-fraud strategies in their company (this isn’t always deployed immediately) - we assist in office management and deployment of POS machines and print based ticketing systems
28
What will we use this money for? KPI & Targets
*Use this $3m to get to >$30m annualised GMV - then raise on a 5-6x multiple from where we are today and aim for a half billion valuation within 2 rounds from there - Drivers: largely cash advance whilst consumer facing ticks along and we grow to dominate the market from an inventory standpoint - 1 - today and for the next 2 years we are primarily a distribution specialist whose primary product i X (helps us enter the market). Stripe had its checkout box product first then many other products came later)
29
Will previous lead or OTF follow on
They made an exception in 2019 for QuickBus because they really liked us and invested out of their first fund Shorooq is now restricted to to GCC region, Furthermore, fund 1 who invested in us is depleted, Fund 2 cannot invest in fund 1, as fund 2 has different LPs - OTF is still raising a FUND and our other VCs specialize in Seed, but some are considering doing more Series A. OTF also already have a significant shareholders due to the size of their investment. All of our investors are seed round focused investors. Some of them are looking to raise funds to join this round but the ticket size might be a step too far for them
30
CRE and others, billion dollar company narrative
- CRE 100M net revenue eventually -AA as method of market entry. We get a larger part of the way there with Nigeria alone, this market is huge
31
Checklist to find more leads
Other ideas - NOTION BLOCK WITH LEADS - https://www.notion.so/Pitching-and-Leads-Checklist-0e09ac855aa64e498733ed40593f23d7#f406ed3917e04b07a6e1b352ca1221e6 Amazing finding leads resource - do 50 before outsourcing https://twitter.com/jspeiser/status/1529840284271620099?t=DZZxasymr7L2gRv0y9g5sQ&s=19
32
Checklist towards end of Call
33
Checklist post a call
34
Checklist Before a call
35
All checklists pre and post and during call and finding more leads
36
How will the capital be deployed
💡 $3 million via equity - 1m accelerated acquisition - 1 sales and marketing - 1 salaried and opex - Accelerate Acquisition Growth: $1.2m - Salaries: ~$600k - Sales and Marketing: ~$900k - Opex: ~$350k
37
Our travel park approach to acquisition
Analogy “Imagine if Uber sellers stood near taxi ranks and booked customers on uber instead and demonstrated the product, this is what we are doing as a low cost targeted acquisitions strategy. UBER LITERALLY DO THIS IN INDIA at airport arrivals just outside the exit (I have seen it many times). They have a person standing out… [02:03, 02/03/2022] Humphrey: On the cash flow I hear you. - How do we grow in such a time and cost efficient way - We identify key physical locations with high bus traveller footfall. - Our customers success agents then assist clients in physically interacting with our system - CSAs are in many ways influencers - a number of Nigerian VCs we have spoken to love this approach as it gives us access to the largely unbanked offline customer population no one has been able to access at scale - You used to call up to book a plane ticket or buy a stock, a broker assisted you and took a commission, we are using Manuel elements of these methods to dominate this BTL - below the line market - we are adapting methods specific to the nigerian market that will allow us to scale rapidly over the next 24 months - BACK UP IF ASKED ON HOW MUCH CUSTOMER USES OUR SYSTEM - my dad used the internet in a certain way and essentail was onboard to the internet by amazon books, ae are using sales agents to sell to customers, and then prompting and shifting those customers to processing their own booking next time via whatspap and SMS. - Over time customers will through discounting for carrying out their own booking process will move from having the booking processed for them, to processing the entire booking themselve and accessing finance and lending products, the same way my dad started using the internet for exclusvietly buying books, and has now become able to use it for almost anything
38
Our competition?
There are companies doing a similar thigs to us but most of them do multiple businesses, Buupass does flights and trains, Voltic does B2B as a core business, and Plentywaka focuses on short distance trips. We are lazer focused on the long distance space due to the simplicity when it comes to scaling and the positive economics. We are operational in SA and Nigeria none of them are THey also don't grow nearly as profitably as we don, we employe our capital in a much more efficient way
39
What is our moat
- We sign annual exclusivity contracts with many of our bus partners - We target online and offline markets that other aggregators find difficult and or expensive to access
40
What does the success of our company look like?
Short to medium Term - >30M Annual GMV - Focus on Nigeria and choice EM markets Medium to Long Term - >$500m annual GMV - Expansion into LATAM & SEA markets
41
How do we solve the problem?
- We focus on being distribution partners offering a multi-layered service to bus operators. - QuickBus: - Installs anti-fraud technology in their offices, - provide point-of-sale card machines, - and assists in the management of their offices. - These services enable us to rapidly onboard operators to which we have exclusive access. - The above services enable QuickBus to bring bus partners into one mobile-friendly website and WhatsApp booking platform allowing travellers to compare ticket prices and customer ratings of specific bus companies.
42
Repitition required and spacing to remember something perfect (unconscious attention speeds this up)
Day 0 Day 1 Day 7 Day 16 Day 35 Written out 7 times once 5 x = 35 times across 5 different occasions
43
Our USPs
### We can GROW FAST without burning capital - An aggregator must onboard enough supply to provide customers with a wide range of options. Our USP is the experience of our team in building businesses in Nigeria and our ability to onboard operators fast. - Olu Akinsola was head of marketing at SafeBoda in Nigeria, growing them from zero to >100,000 customers with a minimal marketing budget. Our director of supply grew a bus aggregator from zero to acquisition in under three years in Nigerian marketing. - Our dynamic managerial team enabled us to reduce our spending in 2020/21 during covid growing our runway by 50% whilst simultaneously growing the value of tickets processed by our B2B systems 10x.
44
who are customers, how much do they spend
Four trips a week multiplied by 52 weeks a year and $20 per ticket means these customers are worth $4,160 to a bus company each year. This high frequency of travel would equal more than $400 in commissions annually to QuickBus at a 10% rate, and our rate currently is 20% with many companies. People travel by bus for several different reasons: - Many are self-employed traders. - Many are students returning or from school. - Corporate business trips, personal business trips and personal reasons are generally more than 50% of the customer base. - On specific routes, nearly 4 of 5 people travel monthly or more.
45
Vc Competitors
We are the only one getting - 10 to 1 returns on our marketing campaigns - Operational and growing fast in both of Africa's top two economies - have intergrations with major channel partners in all 3 regions in africa
45
Vc Competitors
We are the only one getting - 10 to 1 returns on our marketing campaigns - Operational and growing fast in both of Africa's top two economies - have intergrations with major channel partners in all 3 regions in africa
46
The future
Products for the future, hotel booking for travellers, flights, and BNPL fintech products allowing for borrowing and delayed payment, but we are focused on our core business today the above will be built around
47
The team
Marketin - Our customer acquisition team is lead by the same lead who took Safe Boda from zero to 100k clients, and a number of the team came with him from Safe Boda. Supply - Our Supply team is lead by the the previous head of supply for a Nigerian bus aggregator that was acquired in under 3 years. CTO - Our British CTO has scaled Tech companies in regions where limited internet access and back end development team are working out of India where they have studied the RedBus business for the past 3 years.
47
The team
Marketin - Our customer acquisition team is lead by the same lead who took Safe Boda from zero to 100k clients, and a number of the team came with him from Safe Boda. Supply - Our Supply team is lead by the the previous head of supply for a Nigerian bus aggregator that was acquired in under 3 years. CTO - Our British CTO has scaled Tech companies in regions where limited internet access and back end development team are working out of India where they have studied the RedBus business for the past 3 years.
48
How long should your answers be?
1. As SHORT as possible, answer the question - shows confidence that we are free from over-explaining 2. Ideally put a good question to them? - Is this interesting to Novastart - Do you see many companies like this?
49
What do investors love to see?
The idea maze if you do X Y happens to deal with Y you do this
50
15 minutes before call what 2 things are there?
1 - get AIDA sheet up on phone, and have call plan for same to screen share for them for people investing 2 - watch pitch checklist 10 minute video it's in reminders and on google drive https://drive.google.com/file/d/15yxjQAaXQsIEKrDGLYufQlApGUkMbI4C/view?usp=sharing
51
What is your personal plan (VCs often scared of founders selling out at the first offer)
We’ve already had acquisition approaches from a Canadian and Egyptian Unicorns. We’re not interested in selling this business until its valuation is well into the nine figures. We in the relatively fortunate position of having seen the value of similar companies and what they need to do to achieve them, it is well within our potential to hit the valuations that redbus and potentially Skyscanner achieved.“
52
What C needs to outweigh their C behind their objections
My convictions just need to outweigh any of theirs
53
Speaking with conviction
54
How to get to IC faster?
On discovery call, don’t show pitch deck - just say, can we take you through a few slides - orgnore most of them just focus on the product and maybe traction slides if it’s good
55
How to get investment from a VC anywhere in the world
Say, we perfected the product in africa because it’s low cost to execute and a ripe market, But, we always intended to go to X (insert whatever region the investor is from)
56
How to get good at pitching
Pitch 20 VCs, pitching angels isn’t the same
57
I can lead the round or at least the bridge round
$300k
58
How many operators?
41 SA 46 nigeria 9 accelerated acquisition
59
Why was there a drop in sept in nigeria; seasonality and harsh weather pushing customers to delay travel by a few days
We don’t track KPIs on monthly, we focus on quarterly due to seasonality
60
When do your expect to close, EVERYONE WANTS TO PUT OFF WORK
We are aiming to have terms finalised before Christmas