IS chapter 11 part 1

Question 1

Cooperation

Answer 1

Is a process where a group of people work together, all doing the same type of work to accomplish a goal

Question 2

Collaboration

Answer 2

Is a group of people working together to achieve common objectives via communication and iteration

Question 3

Collaboration IS

Answer 3

an information system that supports collaboration

Question 4

5 components of IS

Answer 4

Hardware
Software
Data
Procedures
people

Question 5

Synchronous communication

Answer 5

Occurs when all members meet at the same time- conference calls and face-to-face meeting

Question 6

Asynchronous communication

Answer 6

Occurs when team members do not meet at the same time

Question 7

Iteration Management

Answer 7

Track changes documents and provides features and functions to accommodate concurrent work.

Google docs/ Microsoft one drive

Question 8

Social media systems

Answer 8

support the creation and sharing of user-generated content

Question 9

5 components of a Social Media IS

Answer 9

Hardware, Software, Procedures, People, Data

Question 10

Connection data

Answer 10

Data about relationships

Question 11

Social graphs

Answer 11

A mapping that depicts the relationships among connected people

Question 12

Click through rates

Answer 12

The number of clicks on an ad divided by the number of the ad is displayed

Question 13

Customer Service Process

Answer 13

Anything before, during, or after a sale to make the customer experience better

Question 14

Calculation ROI

Answer 14

how do we accurately determine and understand our return on investment in social media