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ISA 235 Test 2 > ISA 235 Test 2 > Flashcards

ISA 235 Test 2 Flashcards

1
Q

personal information systems

A

information systems used by a single individual. Simple procedures, email account it is easy and to manage change.

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2
Q

workgroup information systems

A

IS that facilitates the activities of a group of people. Example is doctors office.

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3
Q

departmental information systems

A

workgroup IS that support a particular department. Accounts payable system used by accounts payable department.

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4
Q

functional information systems

A

workgroup IS that support a particular business function. Prospect tracking application.

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5
Q

enterprise information systems

A

information systems that span an organization and support activities of people in multiple departments. Hospital uses to keep track of most information about patients.

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6
Q

inter-enterprise information systems

A

IS that are shared by two or more independent organizations. PRIDE system is shared among patients, healthcare providers, health clubs, insurance, employees. Problems are information silo.

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7
Q

information silo

A

the condition that exists when data are isolated in separate information systems. IS that only meet particular needs of an organizational level.

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8
Q

information silo problems

A

data duplication, disjointed processes, limited info, organizational inefficiencies, increased expense.

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9
Q

data integrity

A

when an organization has inconsistent duplicate data.

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10
Q

solve information silo

A

integrate date into a single database and revise applications or allow isolation and manage it to avoid problems.

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11
Q

business process reengineering

A

the activity of altering existing and designing new business processes to take advantage of new IS. Difficult, slow and expensive. Require high level expensive skills.

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12
Q

inherent processes

A

predesigned procedures for using the software products, saved organizations from expensive and time-consuming business process reengineering. License the software and obtain prebuilt procedures based on industry best practices.

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13
Q

customer relationship management system

A

suite of applications, a database and a set of inherent processes for managing all the interactions with the customer, from lead generation to customer service.

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14
Q

customer life cycle

A

marketing, customer acquisition, relationship management, and loss/churn.

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15
Q

enterprise resource planning

A

suite of applications, a database, and a set of inherent processes for consolidating business operations into a single, consistent computing platform. Also accounting, manufacturing, inventory, and HR apps.

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16
Q

enterprise application integrity

A

a suite of applications that integrates existing systems by providing layers of software that connect applications together. Gradual movement to ERP.

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17
Q

self-efficacies

A

a persons belief that he or she can be successful at his or her job.

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18
Q

distributed systems

A

processing is distributed across multiple computing devices.

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19
Q

enterprise resource planning

A

suite of applications, called modules, a database, and a set of inherent processes for consolidating business operations into a single, computing platform.

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20
Q

ERP system

A

IS system based on ERP technology. integrate all of an organizations purchasing, HR, production, sales, and accounting data into a single system. INTEGRATION is key.

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21
Q

stored procedure

A

computer program stored in the database that is used to enforce business rules. rule would be never to sell certain items at a discount.

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22
Q

process blueprints

A

inherent processes that are defined in the ERP solution.

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23
Q

train the trainer

A

to reduce expenses, vendors train some of the organizations employees called superusers to become inhouse trainers in training sessions.

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24
Q

as-is-model

A

create a model of current business procedures and practices. managers then compare ERP blueprint to as is processes and note the differences. Then find a way to eliminate differences.

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25
industry-specific solutions
SAP the market leader provides industry specific implementation. Assisted an auto manufacturer in using its product, it learned process patterns that were typical and constructed an auto manufacturing specific ERP solution.
26
SAP
gold standard of ERP products. Sells to the largest companies and offers the most expensive of ERP products. biggest problem and opportunity is providing the benefits of the cloud to customers who want econ benefits of cloud on one hand but dont want to disrupt their organization and go through new ERP installation.
27
trigger
computer program stored w/in the database that runs to keep the database consistent when certain conditions arise.
28
automated clearing house
process of checks using this system among banks is another example of a standardized inter-enterprise system, though one that is more complicated than that for processing credit card transactions.
29
supply chain
network of organizations and facilities that transforms raw materials into products delivered to customers. Supplier-manufacturer-distributer-retailer-customer.
30
supply chain profitability
the difference bw the sum of the revenue generated by the supply chain and the sum of costs that all organizations in the supply chain incur to obtain that revenue.
31
speed
presence of IS has expanded supply chain speed. this is the dollar value of goods exchanged in a given period of time.
32
social media
the use of information technology to support the sharing of content among networks of users.
33
communities of practice or communities
groups of people related by a common interest.
34
social media information system
an IS that supports the sharing of content among networks of users.
35
social media providers
such as FB, google, linkedin, twitter, insta, and pinterest, provide platforms that enable the creation of social networks or social relationships among people with common interests.
36
social networks
relationships among people with common interests.
37
users
include both individuals and organizations that use SM sites to build social relationships.
38
viral hook
some inducement prize or other reward for passing communications along through the tiers.
39
SMIS components
hardware, software, data, procedures, and people
40
content data
data and responses to data that are contributed by users. You provide source content data on FB site.
41
connection data
data about relationships. Relationships to friends on FB.
42
social CRM
dynamic, SM based process. the relationship bw organizations and customers emerge in an ever-changing process as both parties create and process content.
43
crowdsourcing
the dynamic social media process of employing users to participate in product design or product redesign. Ebay solicits customers to provide feedback on ebay experience.
44
business to consumer
relationships to market products to end users.
45
business to business
SM used to become industry leaders, promote brand awareness, leading to retailers.
46
capital
the investment of resources for future profit. investments in resources such as factories, machines, manufacturing equip
47
human captial
the investment in human knowledge and skills for future profit.
48
social capital
the investment in social relations with the expectation of returns in the marketplace. benefit in 4 ways: information, influence, social credentials, and personal reinforcement.
49
value of social capital
determined by the number of relationships in a social network, by the strength of those relationships and by the resources controlled by those related.
50
influencer
in social network, your opinion may force a change in others behaviors and beliefs.
51
strength of relationship
the likelihood that the other entity (person or organization) in the relationship will do something that benefits the organization. org will have a strong relationship if you write positive reviews.
52
monetize
how companies make money from application, service , or content bc SM is usually free.
53
freemium
revenue model offers users a basic service for free and then charges a premium for upgrades or advanced features.
54
ad-blocking software
filter out advertising content and rarely, if ever, see internet ads. this is growing largely.
55
pay per click
revenue model in which advertisers display ads to potential customers for free and then get paid when the customer clicks on the ad.
56
conversion rate
measures the frequency that someone who clicks on an ad makes a purchase, "like" a site, or take some other action desired by the advertiser.
57
social media policy
first step organization should take is to develop and publicize this, it is a statement that delineates employees rights and responsibilities.
58
user-generated content
simply means content on your SM site that is contributed by users, is the essence of SM relationships. Problems are junk contributions, inappropriate content, unfavorable reviews, and mutinous movements.
59
respond to SM
leave it, respond to it, delete it.
60
business intelligence systems
IS that process operational and other data to analyze past performance and to make predictions.
61
business intelligence
patterns, relationships, and trends identified by BI systems. have hardware, software, data, procedures, and people
62
BI application
software component of BI system
63
decision support systems
synonym for decision making BI systems used as older term.
64
predictive policing
police departments analyze data on past crimes including location date time day of week type of crime and related data, to predict where crimes are likely to occur.
65
data acquisition
the process of obtaining, cleaning, organizing, relating, and cataloging source data.
66
BI analysis
the process of creating business intelligence. Reporting, data mining, and BigData.
67
publish results
the process of delivering business intelligence to knowledge workers who need it.
68
push publishing
delivers business intelligence to users without any request from the users; the BI results are delivered according to a schedule or a result of an event or particular data condition.
69
pull publishing
requires the user to request BI results.
70
data warehouse
a facility for managing an organizations BI data. Obtain data, cleanse data, organize and relate data, and catalog data. Distributor of the supply chain.
71
granularity
term that refers the level of detail represented by the data.
72
data mart
data collection, smaller than the data warehouse, that addresses the needs of particular department or functional area of the business. Retail store of supply chain.
73
reporting analysis
the process of sorting, grouping, summing, filtering, and formatting structured data.
74
structured data
data in the form of rows and columns.
75
exception reports
reports produced when something out of predefined bounds occurs.
76
data mining
the application of statistical techniques to find patterns and relationships among data for classification and prediction.
77
unsupervised data mining
analysts do not create a model or hypothesis before running the analysis.
78
cluster anlaysis
common unsupervised technique, statistical techniques identify groups of entities that have similar characteristics. Find groups of similar customers from customer order and demographic data.
79
supervised data mining
data miners develop a model prior to the analysis and apply statistical techniques to data to estimate parameters of the model.
80
regression analysis
supervised data analysis that measures the impact of a set of variables on another variable.
81
BigData
term used to describe data collections that are characterized by huge volume, rapid velocity, and great variety. at least a petabyte in size.
82
MapReduce
a technique for harnessing the power of thousands of computers working in parallel.
83
hadoop
an open source program supported by the Apache Foundation that manages thousands of computers and that implements MapReduce.
84
Pig
hadoop includes a query language called this.
85
static reports
BI documents that are fixed at the time of creation and do not change.
86
dynamic reports
BI documents that are updated at the time they are requested.
87
subscriptions
user requests for particular BI results on a particular schedule or in response to particular events.
88
BI server
a web server application that is purpose-built for the publishing of business intelligence. 2 functions: management and delivery.

ISA 235 Test 2 (1 decks)

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