Issue Management

Question 1

What is the definition for an issue?

Answer 1

A Problem that is now breaching, or is about to breach, delegated tolerances for work on a project or programme. Issues require support from the sponsor to agree a resolution.

Question 2

What are the key aspects of issue resolution?

Answer 2

-Risk and issue classification.
-Need to escalate.
-Traceability through to closure.
-Issue vs Risk prioritisation.

Question 3

Describe Risk and Issue Classification.

Answer 3

-Identification analysis and management of the issue.
-can build on planned risk response if any but it is only an issue if risk response plans have been exceeded.

Question 4

Describe Need to Escalate.

Answer 4

-Issues can be asssessed as needing escalation.
-This is to improve the resolution process.
-Senior management involvement who may have organisation wide resource available to help resolve the issue.
-They may also have more power and be able to act faster than the PM/

Question 5

Describe traceability through to closure.

Answer 5

-Clear process for identifying, registering, analysing and prioritising issues to ensure Issue is being managed.
-PM can continue to track escalated issues to resolution,

Question 6

What is the issue resolution process?

Answer 6

-Log and analyse the issue
-Escalate analysis to sponsor
-Assign actions
-Apply change control
-Manage issue to closure