Job Analysis Design Flashcards
(29 cards)
formula for Customer Satisfaction
Job Analysis > Operational Objectives > Human Actions = Customer Satisfaction
exertion of mental and physical energy to accomplish results
Work
Work comes from Greek word? meaning?
erchon, to do
simplest unit of work
Micromotion
elementary movement: reaching, grasping, positioning
Micromotion
2 or more micromotions
Element
a complete entity: picking up, transporting
Element
grouping of work elements
Task
human effort, physical or mental exerted for a specific purpose
Task
many related tasks which refers to activity or actions required by a job
Duties
duties combined with responsibilities
Position
obligation to be performed
responsibilities
place or slot to be occupied by an individual which determines the human resources needs or supply
Position
group of positions that have common tasks/responsibilities
Job
a group of similar jobs
Occupation
process of determining and reporting pertinent information relating to the nature of a specific job.
Job Analysis
beginning point of HR functions
Job Analysis
process of structuring work and designating the specific work activities of an individual/ group of individuals to achieve certain organizational objectives.
Job Design
how, who, and where job is performed
Job Design
description of duties and responsibilities of the job.
Job Description
redesign of a job as a result of job analysis
Job Redesign
information from job analysis identifying job requirements and skills needed helps identify characteristics sough in people to be recruited
Recruitment
job analysis determines the important skills and abilities which is a matter of matching an individual with a job
Selection and placement
duties/responsibilities of a job must be clearly defined before employee can be taught to perform it
Orientation