Key Principles of Lean Flashcards

1
Q

The 3 basic elements of TPS are:

A

The 3 basic elements of TPS are:

  • Just In Time production
  • Quality
  • Continual Improvement
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2
Q

The essence of Lean is:

A

The essence of Lean is:

  • delivering value to the customers, and
  • continuously improving the ability to do this, by
  • removing waste from the entire system that produces the value.
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3
Q

Value:

A

Value:

  • is defined by the customer (voice of the customer), and - - represents the requirements that a customer has regarding a specific product or service delivered.
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4
Q

A Value Stream is comprised of:

A

A Value Stream is comprised of:

  • All tasks and activities used to bring a product or service from concept to customer, and
  • includes all information, work and material flows.
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5
Q

Flow means

A

Flow means:

That the activities must follow each other with minimal interruptions and minimal intermediate stockpiles.

This means designing the flow so each unit that enters the flow is carried out to its conclusion without interruption.

Flow means working with a so-called ‘single-piece flow’. each unit of work goes through the process of its own.

This is the opposite of working batches where multiple units of work are process through a particular step together.

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6
Q

Flow is interrupted mostly by the following types of waste:

A

Flow is interrupted mostly by the following types of waste:

  • Handoffs
  • Inspections
  • Waiting Times
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7
Q

Flow is about getting the right materials and the right information to the right people, with the right skills, in the right place, at the right time, every time, in short:

A

Flow is about getting the right materials and the right information to the right people, with the right skills, in the right place, at the right time, every time, in short:

Just In Time.

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8
Q

The essence of pull is

A

The essence of pull is:

The customer can trigger the value stream when the value is required.

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9
Q

A Pull Production System is

A

A Pull Production System is:
one that explicitly limits the amount of work in the process that can be introduced into the system.

Nothing is to be produced until the next process really requires it. For service industries like IT, this is less problematic than for production industries, since a service is consumed as its produces and is generally stared when requested by the customer.

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10
Q

What is the essence of perfection?

A

What is the essence of perfection?

Doing things right the first time.

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11
Q

Waste within IT includes the traditional categories: TIMWOOD and one additional (T)

A

Timwood

  • Transportation: Movement of work product, information, materials.
  • Inventory: Work in progress, having more than strategic levels of products.
  • Motion: Unnecessary physical movement.
  • Waiting: Stopping or slowing down for work to arrive.
  • Overproduction: Producing more or sooner than is needed.
  • Over Processing: Excessive or unnecessary work.
  • Defects: Reworking to correct mistakes, inspection and scrap.

Talent: Unused human creativity and potential

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12
Q

In addition to traditional definitions of waste (or Muda) there are 2 other categories of waste:

A

In addition to traditional definitions of waste (or Muda) there are 2 other categories of waste:

Mura - Variability
Muri - Overburden

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13
Q

Mura (variability) occurs:

A

Mura (variability) occurs: when incoming work is nog matched by the right number of people with the appropriate skills, thus leading to a wide range of possible outcomes in quality.

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14
Q

Muri (overburden) is caused by

A

Muri (overburden) is caused by fixed service timeframes, release windows and other such time constrains.

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15
Q

There are five key principles that can be used as a guideline for driving improvements within an organisation.

A

There are five key principles that can be used as a guideline for driving improvements within an organisation.

  • Customer Value
  • Understand the value Stream that creates the value
  • Create Flow in the process
  • Integrating Pull into Value Stream
  • Perfection
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16
Q

Customers put a demand for value on your organisation. In this way they define three types of activities:

A

Customers put a demand for value on your organisation. In this way they define three types of activities:

  • Value-Add Activities, VA:
    Activities from a customer perspectief.
  • Non-Value Add Activities, NVA:
    Activities tat do not add value from a customer perspectief.
  • Necessary Non-Value-Add Activities, NNVA:
    Activities that do not add value but need to be doen nevertheless, often according to an organisation’s policy.
17
Q

Value adding activity is any action or process…

A

Value adding activity is any action or process…

That a customer would be willing to pay for, and is performed right the first time.

18
Q

Examples of Value-Add Activities are:

A

Examples of Value-Add Activities are:

  • Application Development: delivers new functionality for the customer.
  • Operational Activities: ensure the service keeps working.
  • Delivery of a laptop: Means a new employee can start working.
  • Advice: Providing understanding and insight into the use of IT so that decisions can be made.
19
Q

Examples of Necessary Non-Value Add activities are:

A

Examples of Necessary Non-Value Add activities are:

  • Recruiting Staff: recruiting and selecting new people ultimately helps the organisation to deliver value
  • Finance & Accounting: These activities mean we van finance the delivery of value to the customers.
  • Application Testing: Ensuring that the product works before it is delivered to the customer.
  • Conducting Problem and Root Cause Analysis tot resolve the root cause incidents to avoid re-occurence.
20
Q

Examples of Non-Value Add activities are:

A

Examples of Non-Value Add activities are:

  • Inventory: Managing large backlogs of incidents
  • Doing more that Required: Providing functionality that is not necessary.
  • Rework: Bugs in software and subsequent solving IT incidents
  • Waiting: Delay between programming and testing.
  • General Non-Value add: Sick leave.